Job Number 1900022Q
Job Category Loss Prevention & Security
Location W Singapore – Sentosa Cove| Singapore| Singapore VIEW ON MAP
Brand W Hotels
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests passions| providing insider access to whats new and
whats next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If youre ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.
Assists the Director of Security in managing security operations on a daily
basis. Areas of responsibilities include the protection and safety of property
assets| employees| guests and property| accident and fire prevention and
response. Ensures the continuous protection of guests| employees and hotel
assets. Maintains logs| certifications and documents required by law and
Standard Operating Procedures.
Education and Experience
High school diploma or GED; 3 years experience in the security/loss
prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related
major; 1 year experience in the security/loss prevention or related
CORE WORK ACTIVITIES
Managing Security Operations
Assists in the development and implementation of emergency procedures.
Recommends follow-up action for security breaches.
Conducts investigation of all losses of property assets and refers to proper
management for disposition.
Deploys security staff to effectively monitor and protect property assets.
Complies with all Corporate Security safety and security management
guidelines and procedures.
Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.
Conducts periodic patrols of entire property and parking areas.
Recognizes success across areas of responsibility.
Handles guest problems and complaints| settling disputes| and resolving
grievances and conflicts| or otherwise negotiating with others.
Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.
Implements action plans to monitor and control risk.
Keeps abreast of local criminal activity as it may impact property.
Maintains required reports and documentation regarding patrols of property
and parking areas.
Inspects all security equipment and ensures it is fully functioning.
Provides means for obtaining necessary medical attention on a timely basis.
Conducts hourly employee performance appraisals according to Standard
Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.
Completes disciplinary procedures and documentation according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Maintains first aid and CPR certifications required for Security officers.
Implements local authority requirement for security and safety.
Leading Security Teams
Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
Celebrates successes by publicly recognizing the contributions of team
Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.
Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
Encourages and builds mutual trust| respect| and cooperation among team
Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.
Serves as a role model to demonstrate appropriate behaviors.
Providing and Ensuring Exceptional Customer Service
Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Meets quality standards and customer expectations on a daily basis.
Provides services that are above and beyond for customer satisfaction and
Conducting Human Resources Activities
Assists in minimizing cost of accident claims through aggressive claims
Brings issues to the attention of Human Resources as necessary.
Strives to improve service performance.
Administers property policies fairly and consistently.
Analyzes information and evaluates results to choose the best solution and
Develops and maintains a working relationship with local law enforcement
Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.
Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
Provides guidance in setting health and safety policies and standards.
Coordinates with Event Sales for VIP escort and media control for large