Admin Officer, GI Claims
PURPOSE OF THE ROLE
This role is responsible for assisting the technical claims department in all GI claim operations which includes managing and reviewing reserves, payment, administrative duties across different lines of GI products. Emphasis is on speed, precision and accuracy in the claims operation and providing day to day support to the Claims Team.
The role holder is also required to participate in claim projects and in key internal activities such as monthly claim file reviews and audit.
For all lines of GI business to assist the technical claims department in areas including; reserve and payment processes, administrative duties, and any other duties as designated for the smooth operation of the technical claims department
Make the best use of finite technical resources to achieve the optimum balance between speed, efficiency and accuracy
In conjunction with our claims partners to continually improve the customer claims experience to ensure Aviva provides outstanding customer service through speedy claims settlement
RELATIONSHIPS (INTERNAL & EXTERNAL)
Head of GI Management Team
Customer Service Director & Operations Team
Adjustors & Investigators
Repair network, etc.
‘O’ Level, ‘N’ Level or higher qualification
Personal General Insurance and/or Commercial General Insurance Certification preferred
Meticulous in work
Able to handle volume with speed and accuracy
Worked in an administrative role, preferably in claims environment
Some experience in handling vendors within a commercial trading environment