Senior Executive wanted at AVIVA – Singapore

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Senior Executive / Assistant Manager, Business Development
PURPOSE OF THE ROLE
 
Work within a team responsible for the account management of allocated partnerships establish and sustain good working relations for the long term growth of business.
 
Within the team, a more senior / experienced role holder will be assigned personal accountability for the business plan of the respective partner & / or specific projects of the function.

This role will also work closely with the Team Lead to deliver on the tactical/strategic direction to achieve sales target and business objective as well as to ensure all sales and operational processes are compliant with the regulatory & compliance requirements.
 
ACCOUNTABILITIES
Strategic
This role shall work closely with the Team Lead to implement the strategic direction of the partnerships under their care and shall ensure that the achievement of their targets and business plan is in congruence with the department’s overall objective.

Where appropriate, take a lead role with stakeholders at a working level to discuss sales management approaches for target/niche clients.

Responsible for promoting an environment where a risk management culture can flourish.

Operational

From time to time, will be assigned roles in the development of sales ideas for the Intermediary Distribution team and seeking buy-in of the team.

Where necessary, the role holder shall engage and collaborate with the team and internal Aviva departments to up the level of operational service standards and for the delivery of business plans.

Create and maintain a risk management environment that ensures risks taken by the function are identified, assessed and frequently monitored, managed and reported against.

Effective Risk Management/Governance

Ensure that all sales & operational processes are compliant with all regulatory requirements, executed to the highest standards and within budget.

Identify, own and manage key risks and controls relevant to your role. Maintain appropriate records and ensure that controls are well designed and operating effectively to keep the risks that they mitigate within Aviva’s tolerance level. Report and escalate the status of the relevant risks and controls as appropriate.

Responsible for compliance with applicable laws and regulations (including personal regulatory accountabilities in relation to fitness and propriety), and relevant Aviva’s Business Standards. Ensure that employees receive adequate training to fulfil their compliance obligations. Ensure that new regulatory requirements impacting the department/function are implemented, and an effective process is in place for regulatory consultations to be reviewed and analysed by subject matter experts. Undertake regular self-assessments of the effectiveness of controls using tools such as regulatory obligations mapping to confirm compliance. Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated in accordance with issued guidelines.

QUALIFICATIONS

Preferred Degree in Business/Finance/ Accountancy

KNOWLEDGE/EXPERIENCE

Experience

At least 3-5 years of experience in the financial services industry, of which 2 years are in insurance sales or a sales management role.

Some knowledge of the Life insurance industry with knowledge in Life Health and ILPs products.

Preferred experience in B-to-B business, account management and relationships.

Knowledge

Working knowledge of regulatory requirements in relation to insurance products.

Self-motivated with the ability to identify key issues and recommend practical solution.

Good communication and interpersonal skills.

Highly adaptable to changes

Admin Officer wanted at AVIVA – Singapore

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Admin Officer, GI Claims
PURPOSE OF THE ROLE
This role is responsible for assisting the technical claims department in all GI claim operations which includes managing and reviewing reserves, payment, administrative duties across different lines of GI products. Emphasis is on speed, precision and accuracy in the claims operation and providing day to day support to the Claims Team.
 
The role holder is also required to participate in claim projects and in key internal activities such as monthly claim file reviews and audit.

For all lines of GI business to assist the technical claims department in areas including; reserve and payment processes, administrative duties, and any other duties as designated for the smooth operation of the technical claims department
Make the best use of finite technical resources to achieve the optimum balance between speed, efficiency and accuracy
In conjunction with our claims partners to continually improve the customer claims experience to ensure Aviva provides outstanding customer service through speedy claims settlement

RELATIONSHIPS (INTERNAL & EXTERNAL)
Head of GI Management Team
Customer Service Director & Operations Team
Merimen
Audatex
Adjustors & Investigators
Lawyers
Repair network, etc.
QUALIFICATIONS
‘O’ Level, ‘N’ Level or higher qualification
Personal General Insurance and/or Commercial General Insurance Certification preferred
KNOWLEDGE/EXPERIENCE
Meticulous in work
Able to handle volume with speed and accuracy
Worked in an administrative role, preferably in claims environment
Some experience in handling vendors within a commercial trading environment

Digital IT Lead wanted at AVIVA – Singapore

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Purpose:
The IT teams supporting Asia Digital are based in our Asia Regional Office team, as well as within our Global Digital CIO, based in London. This role will act as single point of contact for all IT issues within Asia Digital, bringing together stakeholders from the above teams, as well as non-IT Individuals as required.
Fascination with solving complex problems using technology
Drives efficiency and effectiveness across the IT ecosystem
Support the creation of a world class end to end customer experience across our range of digital products & services

Hunt for the disruptive technology in the external market and use this to develop industry-leading IT & digital assets e.g. web, cloud, mobile.
Proactively contribute to the Asia Digital strategy
Responsibilities:
Accelerate delivery and build a sustainable agile and fast paced Digital IT organisation
Deliver results on specific strategies
World class end to end customer experience
World class digital design e.g. user experience, user interaction and strong visual designs across all digital platforms

Design features and capabilities working in collaboration with IT and Agile teams
Capability (not IT) and feature development
Develop an effective, personalised transactional experience.
Develop our digital properties (across web, mobile, social media) into the leading global examples in our field.
Ensure legal compliance of the digital channels, including planning well in advance for any likely relevant legislative changes.
Partner with other internal groups on selection and management of third party technology vendors.
Close collaboration between Market/BU CEO’s who build and deliver product solutions to the customer.
Qualifications:
High calibre graduate with a range of business experiences, or seasoned IT leader with proven track record
Skills & Knowledge:
Ability to understand and optimise customer journey across different channels.
Experience of working in a matrix environment within a large complex business.
Experience in managing major projects.
Significant experience with large scale IT/infrastructure projects.
Strong knowledge of competitor or “best in class” IT solutions and a keen ability to prioritize tasks to deliver quick yet meaningful results.
Excellent communication and presentation skills – able to present complex solutions to senior executives.
Understanding of the challenges of delivery in enterprise-level, regulated organisations
Exceptional inter-personal skills, influencing skills, and cultural awareness.
Ability and willingness to work across cultures and in a multinational matrix organization and travel across the region as appropriate.
Experience:
10-12 years’ experience leading large scale IT development and support initiatives or managing multi-channel directives, preferably with accountable digital KPI’s based on performance
Experience of other digital sectors desirable, but not essential
Working as part of a Senior Management team and with Senior Executives.
Clear leadership experience and achievement
Has initiated, led and successfully completed major IT programmes.
Working in a multi-cultural environment and with joint venture partners.
Experience of working in digital start-ups would be advantageous

Application Analyst wanted by AVIVA in Singapore

APPLY HERE

REF: R-66888

Are you game to take on the role of integrating transformative technologies more rapidly into operations? Want to be part of the forefront of digitalisation in the insurance industry? With the inevitable disruption to the insurance industry where every aspect of insurance from service, to product and operations is undergoing a complete revolution, there’s never been a more exciting and compelling time to be part of the IT team in Aviva!

NextGen is a 1 year developmental programme designed to equip young IT professionals like you with a focus on Cloud Computing, DevOps and Agile methodology across the vertical capabilities of Infrastructure & Network management, Applications development & delivery. Work together with a high performing team of system experts across various platforms from mobile to portals delivering digital end-to-end customer journeys for markets across Aviva Asia and beyond.

What’s the wait? Come, join us and seize the opportunity to learn, sharpen your technical skills, and display your ingenuity through this programme specially designed for you!

Roles and Responsibilities:

Assist in analysis of business requirements into system
Develop Technical specifications, Coding, implementation, integration, documentation and user guide according to agreed standards
Maintenance, Support and ensure necessary changes are implemented and documented
Involve in system integration testing and user acceptance testing
Provide user and system support during and post implementation
Maintain allocated applications by trouble-shooting problems and providing effective solutions
Participate in projects, feasibility studies and functional analysis – with a focus on migrating existing applications to a Cloud Computing platform
Job Requirements

Education: Minimum Diploma Holders

Technical skills

Programming: Java, Java EE, Spring Frameworks, Web services (SOAP/RESTful), Apache Camel
Data & Reporting: XML, XSL, FOP, iText, Jasper Report
Database & SQL: Oracle, MS SQL Server
Servers: JBoss EAP, Active MQ, Micro Services, JBoss Fuse, Dockers,
Build Tools: Jenkins, Maven, Gradle, GIT, SVN
Good documentation and communications skill
 Insurance‘s knowledge will be added advantage
Work Experience

With no more than 3 years’ working experience
Prefer candidates have Application Production Support experience for 1 to 2 years Java EE environment system integration (Windows/Linux)
Initiative, independent and good user liaison skill
Insurance company exposure preferred

Technical Analyst wanted by AVIVA in Singapore

APPLY HERE

REF: R-66890
 
Are you game to take on the role of integrating transformative technologies more rapidly into operations? Want to be part of the forefront of digitalisation in the insurance industry? With the inevitable disruption to the insurance industry where every aspect of insurance from service, to product and operations is undergoing a complete revolution, there’s never been a more exciting and compelling time to be part of the IT team in Aviva!

NextGen is a 1 year developmental programme designed to equip young IT professionals like you with a focus on Cloud Computing, DevOps and Agile methodology across the vertical capabilities of Infrastructure & Network management, Applications development & delivery. Work together with a high performing team of system experts across various platforms from mobile to portals delivering digital end-to-end customer journeys for markets across Aviva Asia and beyond.

What’s the wait? Come, join us and seize the opportunity to learn, sharpen your technical skills, and display your ingenuity through this programme specially designed for you!

Roles and Responsibilities

Monitoring, fine-tuning, maintaining server health, network utilization, backup jobs and network equipments.
Coordinating administration of Network with regional countries. Ensure uptime of WANs & LANs. Upgrade of codes in network equipment.
IT Infrastructure which included Networks, Communication, Servers, Strategic Solutions and Desktop/Printers
Service Standards, Process & Methods
SLA and Service Quality
IT Security
Execution of assigned tasks or project related work, feasibility studies and functional analysis – with a focus on migrating existing applications to a Cloud Computing platform
Job Requirements

Education: Minimum Diploma holders

Work experience: With no more than 3 years’ working experience, minimum 2 years Technical Support, User Liaison and Insurance Operational exposure

Technical skills

AWS Cloud operation and management.
Windows and Unix Servers, Network, and desktops
Storage, Virtualization and security tools
Netback-up
LAN / WAN Environment and Desktop applications
Communications Technology/Protocol
User communication
Win NT/2K, Exchange, Internet, eCommerce, Web Infrastructures
Technical Knowledge in IBM Power systems, WebSphere, JBOSS, Storage, Virtualization, Backup & DR.
Windows, Unix and Linux Platforms
Security awareness