Concierge wanted by Merchant Court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

To take charge of the overall daily operation of the Concierge, Bell desk and Front Driveway
To ensure information on tours, attractions, maps, dining and place of interest on display are up to date
To consistently offer professional, friendly and engaging service
To assist guests with mail, messages, and any plans or arrangements they require during their stay
To supervise and provide guidance to Bell Desk team members includes conducting trainings
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

Previous concierge and bell desk related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting

Shift: Rotating / Shift Work
Travel: No
Closing Date: 06.Jul.2018, 4:59:00 AM
Job Number: SMC00634

Concierge wanted by St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18001KQJ
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore, Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.