Customer Service Specialist wanted by Starwood hotels – Singapore

Starwood Hotels and Resorts logo


Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Job Number 18001DHK
Job Category Reservations
Location Starwood CCC-Singapore, Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Job Summary
To process, investigate and resolve complaints generated from dissatisfied guests through direct interaction with hotels, corporate headquarters and central reservations offices worldwide.
Interacts with Contact Center management staff, hotel General Manager and Associates in seeking resolution to customer issues

Provide regular communication of all SPG program specifics. Solicit feedback and ideas from all associates with an aim to improve the program
Research and analyze a variety of SPG issues utilizing various resources and tools. This position is empowered to handle situations using decision-making latitude in solving problems
Ensure that all SPG correspondences are handled in a timely manner through distribution to fellow associates while ensuring that necessary monitoring and work performance audits are conducted and necessary additional training is provided to associates

Bilingual with good written and verbal communication skills in English
Good aptitude for customer service and attention to detail
Have impeccable follow-through; and “Can Do” attitude and mindset

Have zeal for accuracy and attention to details

Able to maintain a high degree of confidentiality