The IT teams supporting Asia Digital are based in our Asia Regional Office team, as well as within our Global Digital CIO, based in London. This role will act as single point of contact for all IT issues within Asia Digital, bringing together stakeholders from the above teams, as well as non-IT Individuals as required.
Fascination with solving complex problems using technology
Drives efficiency and effectiveness across the IT ecosystem
Support the creation of a world class end to end customer experience across our range of digital products & services
Hunt for the disruptive technology in the external market and use this to develop industry-leading IT & digital assets e.g. web, cloud, mobile.
Proactively contribute to the Asia Digital strategy
Accelerate delivery and build a sustainable agile and fast paced Digital IT organisation
Deliver results on specific strategies
World class end to end customer experience
World class digital design e.g. user experience, user interaction and strong visual designs across all digital platforms
Design features and capabilities working in collaboration with IT and Agile teams
Capability (not IT) and feature development
Develop an effective, personalised transactional experience.
Develop our digital properties (across web, mobile, social media) into the leading global examples in our field.
Ensure legal compliance of the digital channels, including planning well in advance for any likely relevant legislative changes.
Partner with other internal groups on selection and management of third party technology vendors.
Close collaboration between Market/BU CEO’s who build and deliver product solutions to the customer.
High calibre graduate with a range of business experiences, or seasoned IT leader with proven track record
Skills & Knowledge:
Ability to understand and optimise customer journey across different channels.
Experience of working in a matrix environment within a large complex business.
Experience in managing major projects.
Significant experience with large scale IT/infrastructure projects.
Strong knowledge of competitor or “best in class” IT solutions and a keen ability to prioritize tasks to deliver quick yet meaningful results.
Excellent communication and presentation skills – able to present complex solutions to senior executives.
Understanding of the challenges of delivery in enterprise-level, regulated organisations
Exceptional inter-personal skills, influencing skills, and cultural awareness.
Ability and willingness to work across cultures and in a multinational matrix organization and travel across the region as appropriate.
10-12 years’ experience leading large scale IT development and support initiatives or managing multi-channel directives, preferably with accountable digital KPI’s based on performance
Experience of other digital sectors desirable, but not essential
Working as part of a Senior Management team and with Senior Executives.
Clear leadership experience and achievement
Has initiated, led and successfully completed major IT programmes.
Working in a multi-cultural environment and with joint venture partners.
Experience of working in digital start-ups would be advantageous