A Guest Service Executive welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).
As a Guest Service Executive, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Guest Service Executive will complete the following tasks:
Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
What are we looking for?
Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel sector
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service