Talent Development Manager – Holiday Inn Singapore Atrium
Job Number SIN002661
Join us as a Talent Development Manager at Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can
Analyse training needs of the hotel in general and in individual departments, developing strategies and including them in the Annual Training Plan.
Works with Superior in the preparation and management of the Department’s budget
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Employee Survey, achievement of budget etc
Analyze training needs of the hotel in general and individual departments, and develop strategies, including training programmes which address these needs
Ensure and conduct effective training programs, including,
New Employee Orientation
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Fire, Life and Safety Training
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Attend departmental training session and critique performance
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
Establish and maintain a professional working relationship with all institutes of higher learning (IHLs) and private schools
Be the point of contact for all matters relating to trainees, including recruitment and hiring from IHLs and private schools performance feedback and trainee engagement.
Prepare and monitor training programs for:
Hotel School Trainees, etc
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Produce monthly training reports for your Manager and the General Manager on all internal and external training programmes attended by the colleagues.
Liaise with other IHG Training Managers within the IHG Singapore Cluster to share experiences and resources
Liaise with educational institutions conducting hospitality and training courses
Delivers briefings of all internal programmes to executive management and department heads
Keeps abreast on all training relations updates from IHG Corporate Office and training trends across the industry.
Analyse data from Guest & Employee Satisfaction surveys, business financial results etc to measure success of training and identify areas of improvement
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Be familiar with and ensure compliance to the training and HR related brand standards as stipulated by InterContinental Hotels Group
Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
Maintains all hotel training records
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Maintain current information and records of suppliers of training resources and materials
Perform other duties as assigned, including day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives.
In addition, you should have the following qualifications and skills that we are looking for:-
Degree holder in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in a related discipline in developing, delivering, outsourcing and implementing training and development initiatives for a large organization
WSQ Advanced Certificate in Training and Assessment (ACTA) Certified
Ability to work across multiple business units, organised, systematic
A passion for the service and hospitality industry
Adaptable, determined and someone who thrives in a fast paced environment
Proactive, highly motivated and has excellent interpersonal & communication skills.
A people-oriented individual with strong leadership skills
Demonstrates ability to interact with the customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Possesses problem solving, motivating, organizational and training abilities