Graphic Designer wanted by Marriott hotel – Singapore

marriott hotel logo

APPLY HERE

marriott hotel logo
marriott hotel logo

Job Number 18001O3Z
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach, Singapore, Singapore VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations that reflect the brand’s image and style in order to drive hotel revenue. Partners with marketing managers and related operational departments as part of a project team providing design and conceptualization solutions pertaining to deliverables. Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral. Monitors the progress of all projects, including the maintenance of project files and archives, and provides continuous communication to the Marketing and/or project team regarding ongoing project and status updates. Executes various aspects of production including, printing, scanning, digital retouching, image editing, special effects, and file manipulation and layout.

Reservations Sales Officer wanted by Marriott hotel in Singapore

marriott hotel logo

APPLY HERE

Posting Date May 21, 2018
Job Number 180011H0
Job Category Reservations
Location , Singapore Marriott Tang Plaza Hotel, Singapore VIEW ON MAP

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Chef de Partie wanted by Marriott hotel in Singapore

marriott hotel logo

APPLY HERE

Posting Date May 21, 2018
Job Number 170011N0
Job Category Food and Beverage & Culinary
Location , Singapore Marriott Tang Plaza Hotel, Singapore
Job Summary

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials.

Inform F&B service staff of 86’ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.

Marketing manager wanted by Marriot HQ in Singapore

marriott hotel logo

APPLY HERE

Posting Date May 18, 2018
Job Number 18001FC1
Location Starwood CCC-Singapore,

JOB SUMMARY
The Manager, Loyalty Ambassador Service is responsible for delivering a consistent ambassador program globally, including pull-through of loyalty culture. They will achieve this by working closely with the Senior Manager, CEC Ambassador Specialty Services in each Customer Engagement Center in their respective continent(s). They will serve as subject matter experts on Ambassador’s unique tools, processes and service providers, which are critical to delivering a unique and personalized one-to-one ambassador concierge service. The Manager, Loyalty Ambassador Service will also be a critical part of the ambassador team, helping to develop strategies to enhance and improve the value of the program’s day to day operations, including creating raving fans of the ambassador service from both new and long-standing ambassador members around the globe. The Manager, Loyalty Ambassador Service will also ensure execution and delivery of critical projects by serving a liaison between the global ambassador team and customer engagement centers.

CANDIDATE PROFILE

Education and Experience Preferred
4-year degree from an accredited university in Business Administration, Marketing, or related major and 3+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;
OR
5+ years of relevant professional experience in marketing/operations or related function, demonstrating progressive career growth and pattern of exceptional performance.

Key Responsibilities
Coordinate with Marriott’s Member Experience team, specifically the Ambassador Service, Loyalty Marketing Leaders to align on monthly, quarterly and annual goals for the ambassador service (ensuring alignment with the overall loyalty program).
Build and maintain strong working relationship with the senior leadership teams within the Customer Engagement Center(s) for respective continent(s) to ensure ambassador service is delivering consistently against program goals. This includes keeping key stakeholders involved and knowledgeable about the work being done within the Ambassador Service.
Align with headquarters and engagement center teams to ensure that ambassador service is maximizing all resources within the Customer Engagement Centers, e.g. learning & development, quality assurance, business analytics and operations. This position will be expected to identify any new opportunities and work with necessary team(s) to help maximize member satisfaction with the Ambassador Service.
Surface regional opportunities and pain points for program improvements/innovation (member trends)
Annual Ambassador satisfaction survey action planning, including bi-annual in-person Ambassador Manager meetings to deep dive into member satisfaction
Innovation Council (technology & efficiency focused)
Ad hoc focus groups and town halls
Serve as hub for on-going sharing and adopting best practices across continents/CEC locations
Framework of weekly site meetings with Ambassador supervisors, Ambassador Liaisons, 24/7 associates, including review weekly performance and best practice sharing at the site-level (twice a year visit each center in-person)
Manage and analyze issue resolution for properties and guests
Build and maintain strong business relationships with properties, especially General Managers and other key staff members in order to educate them on the value of the ambassador program
Partner with CEC to ensure consistent rollout of new initiatives and pilots to drive member engagement around the globe
Work with key stakeholders and ambassadors to select attendees for high-profile member events + developing/managing ambassador-specific events to cultivate emotional loyalty among our high value members.
Improving and shaping the day-to-day operations of the ambassador service teams within the Customer Engagement Centers by developing and communicating more effective ways to deliver the highest standards in the industry when it comes to member engagement and experiences.
Handle escalated calls with members who want to speak to Ambassador program leadership
Continent oversight of VIP programs, e.g. 5 Star, Cobalt, and other new VIP programs added in future
Track annual member downtrending and assist with escalations
Track and report against key performance metrics and sharing member/ambassador insights