WFM Specialist wanted at Starwood corporate – Singapore

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Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Job Number 18001TDT
Job Category Administrative
Location Starwood CCC-Singapore, Singapore,
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Responsible for overall call distribution by time of day and day of week
Facilitate changing schedules to meet demand for different times of day
Implement Skills Based Scheduling platform and supporting processes
Analyze and develop scheduling process improvement recommendations, including new hire/recruiting schedule process and base bid process
Manage short-term day to day staffing to achieve call handling goals through the use of downtime and overtime
Track and evaluate all sales associate vacations, trades, LOA’s, etcs to determine their effect on staffing requirement
Troubleshoot issues with scheduling application
Manage the phone and correspondence volumes while attending the Call Management System and communicate with Managers as needed
Monitor overall call volumes and monitor and/or investigate associate non-adherence issues
Record attendance variations from schedules and update computer system