Delivery and Implementation Manager – Johnson&Johnson – SG

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johnson and johnson logo Singapore

Job Description
Requisition ID: 1805686575W
 
The Johnson & Johnson Human Performance Institute (JJHPI) is the creator and leader of Leadership and Employer Wellbeing training solutions targeted at building and sustaining human performance. Through the foundational disciplines of behavior change science, performance psychology, exercise physiology, and nutrition, we provide organizations with proven offerings that improve both personal and professional performance and lead to improved, sustained wellbeing.

Headquarted in Orlando, Florida, the Johnson & Johnson Human Performance Institute has experienced significant growth over the last several years predominantly through North America relationships with large strategic global accounts. Now JJHPI seeks to fully support and extend these existing strategic account relationships in Asia while also identifying new strategic global customers opportunities originating from Asia.

JJHPI is currently recruiting to fill the role of Implementation Manager in Asia Pacific. The JJHPI APAC Implementation Manager role will be located out of Singapore and be responsible for:
I. Successful implementation and scaling of JJHPI solutions within strategic accounts in partnership with Sales and in coordination with other JJHPI supporting functions
II. Identifying best practices across customers that aid in creating efficiencies and greater effectiveness in the deployment of solutions within an account
III. Manage coordination of Performance Coach execution across the Region

The Implementation Specialist has direct client implementation responsibility. This individual will serve as a dedicated Implementation Specialist for a number of accounts. This individual will partner closely with other stakeholders including Sales, Performance Coaches, Content, Delivery, Finance, Marketing and Communications.

Responsibilities include:
Help execute and coordinate programs across different clients driving to excellent execution
Guide clients through the implementation of training process. Works with clients to plan, launch, scale & sustain high-impact learning deployments with clearly defined outcomes.
Develop rollout and measurement strategies. Champion projects to success.
Partner with Content to tailor programs for high value customers.
Support execution of Performance Coach strategy including: identifying and vetting potential talent for APAC Performance Coach, supporting training and onboarding in coordination with JJHPI global Delivery & Implementation team and scheduling of Coaches throughout the region
Assist in the creation of compelling internal marketing programs to drive awareness and adoption.
Partner with clients to identify opportunities to integrate within existing programs or initiatives.
Collaborate with the sales organization to identify stakeholders and executive sponsors.
Monitor implementations to ensure all timelines and deliverables remain on track.
Use problem solving and creative thinking to determine the best implementation approaches for unique customers and environments.
Build and refine best practice implementation tools and framework
Seek ongoing opportunities to grow business within account.
Captures and shares best practices. Continually look for success stories, testimonials, and customer references.
Promote teamwork across sales, delivery, content and technical implementation organizations.

Qualifications
A Bachelor’s Degree required
7+ years experience in training, leadership & organizational development, and business.
Prior experience in sales or customer facing, implementation projects
Experience with developing and implementing cross-functional business processes & systems in a matrixed environment is required.
Detailed oriented with a passion for excellent customer experiences
Ability to work independently, proactive and takes initiative to solve problems,
Prioritize and follow up on commitments
Proactively push back in situations where success of the implementation is at stake
Ability to think strategically but see things all the way through to flawless execution
Ability to make decision and solve problems while working under pressure
Ability to manage multiple projects to meet target dates
Ability to use computer and software applications