Senior Manager (Technical Account Manager)
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Technical Account Manager on our
Account Service Management team in Singapore.
Dell customers expect great things from both our products and our services.
Account Services Management is all about managing and overseeing seamles
service delivery processes. It`s a hugely varied field of work. Processe
range from incident management to change management- from configuratio
management to customer management. The team makes sure disputes and technica
issues are resolved. We also provide excellent communication to the custome
around every activity – from the tactical to the strategic.
Maintains current functional and technical knowledge of the entire Dell EMC DPS Practice product lines
Works in conjunction with and provides clear and constructive information to EMC Pre-sales team based on customer requirements
Function as a front-line technical resource for |best practice| and informal customer questions. Has SME relationships in the functional engineering/product management groups that can be leveraged
Shows the ability to lead/influence technical conference calls/F2F meetings with Customer and Account team management
Working within the customer|s environment teams to drive consistent- predictable and scalable services to ensure successful post-implementation best practices are being adhered too
Identify and communicate sales opportunities at assigned accounts with the appropriate Sales Districts
Require to lead 12+ resources located in Greater China- Japan- Singapore- India and growth in ANZ/Korea
Dell Technologies Solution Awareness and Technical Strength
Customer F2F Experience at both Technical and Business Leader Exec Levels
Ability to develop- hire and lead Top Technical Talent
Strong Leader- Excellent Communicator
Ability to partner with Presales- SDS BUs- and Customers to drive improved technical acct management delivery
Typically- 15+ years of relevant experience or equivalent combination of education and work experience
Typically requires 8+ years managerial/leadership experience
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you`re ready to play a key role at the heart of outstanding account
services- this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Family: Product-Services Job ID: R77085