Banquet Captain – The St. Regis Singapore

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Job Number 19000A4R
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_

Assistant Banquet Manager – Le Meridien Singapore

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Job Number 190012U7
Job Category Event Management
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Director of Banquet – Conrad Centennial Singapore

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JOB DESCRIPTION
 
A Director of Banquet is responsible for the direction and organization of the
administration of the Banquet department. Establish standards of food and
beverage quality| service and presentation..
What will I be doing?
As a Banquet Director| you will be responsible for planning and ensuring guest
loyalty while maximizing profits for the hotel. Specifically| you would be
responsible for performing the following tasks to the highest standards:
Direct the operations of the Banquets department to meet the needs of the hotel including: planning| delegating| hiring| coaching| counseling| and all other relevant business decisions to maximize food and beverage profitability
Hire| train| motivate| discipline| direct and supervise the work of the associates in the Banquet Department
The ability to develop and maintain all training programs on a continued basis to ensure a high degree of professionalism with the associate
Develop| implement and maintain Banquet service standards and guidelines in accordance with Hilton standards. Ensure consistency through training and continuous improvement methods
Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the Banquet operation. Recommend new operating| marketing and service policies whenever there is declining business or unsatisfactory guest service metrics

Create and develop new and innovative Banquet sets and breaks. Work closely with Executive Chef and Catering and Events Managers to develop new and creative Banquet menus to enhance variety| value and profit

Oversee and manage effectively Banquet budget to include development| forecasting| costs and labor controls to improve productivity and maximize profit

Attend require hotel meetings including BEO| Summit and Post Convention Meetings.

Other duties as assigned

What are we looking for?

A Banquet Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Strong knowledge of hotel/leisure/service sector
Record of success in Conference & Banquet| specifically the ability to deliver profit| control costs| and build customer loyalty
Exceptional communication skill
Exceptional leadership skills to create a winning team
Sets and achieve high standards for self and others| organized and results oriented
Ability to perform job functions with attention to detail| speed and accuracy
Innovative and change driven with a high sense of urgency
Ability to be a clear thinker| remain calm and resolve problems using good judgment
Able to adjust quickly to changing conditions and works well under extreme pressure
Physically fit and energetic

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in a managerial position in hotel/Events Centre or similar
Experience in managing a large team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Banquet Sous Chef – The St. Regis Singapore

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Job Number 19000XPJ
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Exhibits culinary talents by personally performing tasks while leading the
banquet food preparation staff. Assists in coordinating menus| purchasing|
scheduling| food preparation and plating for catering events. The individual
is responsible for delivering a consistent| high quality product with an
appetizing presentation. Works to continually improve guest and employee
satisfaction while maintaining the operating budget. Must ensure sanitation
and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 years experience in the culinary| food and beverage| or related professional area

OR

2-year degree from an accredited university in Culinary Arts| Hotel and Restaurant Management| or related major; 1 year experience in the culinary| food and beverage| or related professional area

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

Assists in determining how food should be presented and creates decorative food displays

Attends daily Banquet Event meetings to review culinary requirements

Checks the quality of raw and cooked food products to ensure that standards are met

Assists in developing| designing| or creating new applications| ideas| relationships| systems| or products| including artistic contributions

Ensures compliance with all Food & Beverage policies| standards and procedures

Estimates daily Banquet Event Order production needs

Follows proper handling and right temperature of all food products

Maintains food preparation handling and correct storage standards

Manages BEO process including menu development| pricing| tracking and ordering

Manages food quantities and plating requirements for all banquet functions

Plans food quantities and plating requirements for all banquet functions

Prepares and cooks foods of all types| either on a regular basis or for special guests or functions

Recognizes superior quality products| presentations and flavor

Supports procedures for food & beverage portion and waste controls

Assisting in Managing Culinary Teams

Communicates production needs to key personnel

Communicates regularly with employees to ensure performance expectations are clear

Encourages and builds mutual trust| respect| and cooperation among team members

Ensures and maintains the productivity level of employees

Ensures employees understand expectations and parameters

Ensures property policies are administered fairly and consistently

Identifies the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills

Identifies the educational needs of others| develops formal educational or training programs or classes| and teaching or instructing others

Leads shifts while personally preparing food items and executing requests based on required specifications

Serves as a role model to demonstrate appropriate behaviors

Supervises and coordinates activities of cooks and workers engaged in food preparation

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence

Supervises banquet kitchen shift operations

Utilizes an |open door| policy to identify and address employee problems or concerns

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Maintaining Culinary Goals

Achieves and exceeds goals including performance goals| budget goals| team goals| etc

Develops specific goals and plans to prioritize| organize| and accomplish your work

Manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Empowers employees to provide excellent customer service

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis

Provides services that are above and beyond for customer satisfaction and retention

Responds effectively to guest problems and complaints

Managing and Conducting Human Resource Activities

Conducts training when appropriate

Ensures employees are cross-trained to support successful daily operations

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)

Ensures disciplinary procedures and documentation support the Peer Review Process

Participates in training staff on menu items including ingredients| preparation methods and unique tastes

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met

Trains employees in safety procedures

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems

Attends and participates in all pertinent meetings

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person

_

Banquet Operations Manager – Fairmont Singapore & Swissôtel The Stamford –

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Job Description – Banquet Operations Manager (VAA01505)Employee Status:
Regular
Banquet Operations Manager
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. The Banquet Operations Manager is responsible for planning and directing the operations of each event to maximise profitability and customer satisfaction in Raffles City Convention Centre.
Summary of Responsibilities:
Reporting to the Director of Banquet Operations- responsibilities and essential job functions include but are not limited to the following:
Coordinate all the details and requirements of each event- including on site changes or request effectively
Planning of service strategy for each event- including the assignment of service personnel
Attend pre event meeting with organizers and disseminate information on changes to all colleagues and relevant departments
Maintain a smooth coordination with Banquet kitchen by providing an accurate guest count and progressive update on event program
Conduct roll call and brief th

colleagues on the requirements for each function- including training on relevant service standards

Ensure function rooms and equipments are set-up according to specification before the start of each function and after each function- supervise the dismantling of the set-up and ensure the area is clean in a condition fit for the next function

Maintain a smooth co-ordination with the Banquet Kitchen by providing an accurate guest count- and progressive update on the function program

Ensure that all functions are properly posted; checks signed- and prepare Banquet Summary Report

Ensure all safety- hygiene- loss control policies are adhered to

Ensure all operating equipment quality is maintained and service and storage areas are kept safe and clean

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department
Qualifications:

Minimum Diploma qualification

Prior experience in
operations of similar capacity will be an advantage

Strong administrative skills- organised and meticulous

Excellent interpersonal and communication skills

Banquet – Coordinator – The Ritz-Carlton – Singapore

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Job Number 19000TIS
Job Category Administrative
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Enter and retrieve information contained in computer databases using a
keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Transmit information or documents using a
computer| mail| or facsimile machine. Operate standard office equipment other
than computers. Prepare letters| memos| and other documents using word
processing| spreadsheet| database| or presentation software. Handle incoming
and outgoing mail| including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems
for records| reports| documents| etc. Compile| copy| sort| and file records of
office activities| business transactions| and other activities. Enter and
locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Captain (Banquet) – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 1900016K
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel| Singapore| Singapore VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_

Supervisor| Banquet – The Westin Singapore

APPLY HERE

Job Number 19000NVK
Job Category Food and Beverage & Culinary
Location The Westin Singapore| Singapore| Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Captain (Banquet) – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 1900016K
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel| Singapore| Singapore VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_

Assistant Banquet Manager – W Singapore – Sentosa Cove

APPLY HERE

Job Number 19000MYN
Job Category Event Management
Location W Singapore – Sentosa Cove| Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_