Job Number 20026198
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
_Responsibilities directly related to the role_
Understand the setup and operations of Residences| focusing on the following :
Role of Management Office
Role of Residential Services Team
Other stakeholders and their respective roles
Content of the St. Regis Residences Handbook
Facilities within the Residences
Car park setup and operations
Supper Club Resident Card benefits and policies
Sound knowledge of the functions and operation of on-premise systems and equipments
Ensure to be well-groomed and well-spoken at all times.
Meet with previous shift Doorman/Porter and Concierge to review daily activities and follow-up actions needed| consulting MRS for sensitive or uncertain matters
Legibly assisting to document all pertinent information in Residential Concierge Daily Log and act on outstanding follow-ups diligently
Ensure accurate| factual and concise input of all records and logs
Take| record and relay all messages accurately
Familiarize self with unit numbers| resident names and their preferences
Meet and introduce self to new residents and highlight relevant Residential/hotel services
Open lobby doors and greet all arriving / departing residents and guests
Assist residents and guests in and out of vehicles
Assist residents and guests with loading and unloading of luggage| baby strollers and shopping bags| etc
Assist to deliver resident and guest items to and from the lobby / vehicles to and from their unit (excluding furniture and bulky home décor items)
Assist residents| guests| contractors or deliverymen with respective elevator access
Assist with tagging| storing and retrieving stored items from the respective Concierge stores
Assist with loaning and recording usage of umbrellas and ensuring accurate inventory at the end of each shifts.
Assist to monitor and direct traffic activity of taxis| limousines| resident/guest vehicles and school transport| ensuring smooth and effective flow
Work with Residential Security Team to ensure that all driveways are clear and vehicles are not parked at the driveway unmanned.
Guide new residents/guests to respective Residential or Hotel facilities
Maintain current and updated information on Residential and Hotel facilities/outlets| including but not limited to the operating hours| services| promotions and prices of F&B outlets| Remede Spa| Business Centre| Housekeeping| Laundry| etc
Maintain adequate knowledge of local attractions and activities
Relay accurate directions to residents on inquiries within the local area
Ensure all tasks are executed in compliance with legislated workplace safety and health guidelines.
Successful completion of all training/certification process as required/assigned by Marriott International.
Adhere to Marriott’s Residential Core Brand Standards at all times.
Working knowledge of hotel’s departmental policies and procedures
Familiar with hotel and Residences Fire Safety and Evacuation procedures
Maintain open communication with the Residential Services Team| Management Office| outsourced teams to share and resolve resident issues| where needed
Respect and maintain a high level of confidentiality for Residents’ privacy| personal information| private activities and incidents