Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests’ satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a “can-do” approach to all tasks assigned.
Review all in-house, arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service, clean and turndown all butler suites and rooms.
Be familiar with the set-up and functionality of all equipment in the suites
Escort guests from the front of the hotel to the suites and serve the guests as needed, such as hotel tours, suite tours, detailed explanation of services, unpacking and packing luggage.
Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service, linen, restocking amenities, equipment and supplies.
Attend to laundry, dry cleaning, ironing, mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.
Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs, respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.
Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet, professional, well-groomed disposition is a must for this position.
Comfortable with rotating shift work, including PH and weekends
Butler Supervisor – Hotel Operations
Job no: 493657
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Responsible for supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
Responsible for managing the shift and ensuring the Butler related services are provided to guests in accordance to set service standards.
Assist management in coaching and developing butlers to ensure competence performance and succession objectives are met. This includes conducting performance reviews and counseling of staff in accordance with Marina Bay Sands Performance Management System.
Taking full ownership of operational decisions in the absence of MOD.
Familiar with the set-up and functionality of all equipment in the Suites.
Manage in a hands-on manner the daily operation of the Butler Department.
Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
Respond to guest requests and answer questions about Marina Bay Sands. When unable to answer, take the time to research the answer and respond in an appropriate manner.
Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
To assist the Duty Manager in efficiently managing the shift according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Prepare, administer and compile reports as required in an accurate and timely manner
Liaise with other departments on daily operation’s needs.
Handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Duty Manager or Butler Services Manager if no immediate solution can be found and assure proper and complete follow up with guests.
Collecting and updating guest personal information, preferences, practices, and hobbies to ensure guest has a detailed and accurate guest history database.
Degree, Diploma or Certifications in hospitality management or other related fields
Minimum 2 years of supervisory experiences in the front of the house of a 5-star deluxe hotel
Experience in Butler Services or Executive Club Operations preferred
Knowledge of Food & Beverage service, including In Suite Dining
Attention to details and have strong customer service skills
Be willing to work any day and any shift
Well-groomed and professional disposition
Meeting deadline for any assignment is a must
Primary Location: Singapore-Singapore-Raffles Hotel Singapore
Employee Status: Regular
An iconic landmark, an enduring legacy.
At Raffles Hotel Singapore, we help you do your best.
In 2018, a careful and sensitive restoration will breathe new life into our beautiful hotel, providing enhanced comfort and splendour for the discerning traveller. With a diverse range of careers for different talents and personalities, we invite you to be part of the Raffles story and share your passion for hospitality with the world. As we write a new chapter in our ongoing story, experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled
– Manages the Raffles Butler team as the center of the hotel’s guest service experience.
– Develops exceptional and consistent service processes to create memorable moments for our guests. The operation radius includes Rooms, Food and Beverage, Spa and other guest touch points.
– Drives the team in attaining the brand’s and hotel’s standard operating procedures while exceeding Leading Quality Assurance standards set by the management.
– Works closely with other departments to drive synergies in upselling and promoting hotel facilities and experiences.
– Minimum 2 years’ experience in a similar capacity in a luxury hotel.
– Excellent communication skills in English. Ability to speak other languages is an advantage.
– Strong interpersonal skills.
– Highly service oriented with an eye for quality and detail.
– Competent in managing budgets, forecasts and profit and loss statements.
– Works well under pressure and is able to analyse and resolve problems while exercising good judgment.
– Possesses initiative, is driven and energetic with a sense of urgency, and is able to set priorities in a dynamic environment.
– Embraces and responds to change effectively.
Job Level: Management / Supervisory
Shift: Rotating / Shift Work
Closing Date: 19.Jun.2018, 4:59:00 AM