The incumbent reports to the Community Relations Manager. Supporting the General Manager, he/she ensure the efficient and smooth operation of all matters relating to resident relationship management and communications at the Development.
Actively engage residents on daily operations and establish a good rapport with them.
Attend to all resident queries, including access card administration, vehicles registration, licence application, etc.
Manage feedback and concerns from residents and responding to them in an accurate and timely manner
Work with the Estate team to handle feedback on maintenance matters.
Support the client on events, organising community bonding / community-related activities or events for the development.
Responsible for communication activities like drafting of newsletters and circulars for the development.
Manage community relations activities such as minutes taking, distributing of flyers/invitation, co-ordination for catering, organizing of community events, assisting with the set up and tear down activities for the event, etc.
Act as the first point of contact for all resident and resident-related matters.
Maintain the hotline and attend to telephone calls and walk in enquires. any disputes or issues involving residents.
General administrative duties relating to residents management services.
Any other ad hoc duties assigned by your Superiors to support the operations and management.
Diploma / degree holder with at least 2 – 5 years of relevant experience.
Excellent interpersonal and communications skills (spoken and written)
Good organization skills, ability to navigate ambiguity and tactful.
Mature, tactful, confident and ability to work with different level of people.
Service quality mindset to deliver excellent customer service to the residents