Senior Commercial Director – Hilton – Singapore

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JOB DESCRIPTION
 
Based in Singapore| the Senior Commercial Director – South East Asia has
responsibility for delivering market leading commercial performance in the
region. The incumbent is accountable for the development and execution of a
commercial strategy and plans to maximize revenues over the short| medium and
long term. This role leads and drives relentless focus on delivering
commercial targets and growing market share across South East Asia.
This incumbent is responsible for the hiring and development of the next
generation of this regions| leadership| and demonstrates leadership that
ensures all aspects of the commercial operation are aligned with our Hilton
Strategic Priorities and that teams exemplify the Hilton Values in how they
operate every day.
What will I be doing?

The Senior Commercial Director – South East Asia will be responsible fo

performing the following tasks to the highest standards:

Business Acumen

Partner with Head of Operations South East Asia as the commercial ‘arm| of their business

Support hotel openings from a Commercial perspective to make full use of the Commercial engines including Revenue Management Consolidated Center (RMCC) and RezMax

Translate organisational goals and priorities into performance standards for the Commercial Services South East Asia team

Setting Strategy

Responsible for the creation of short| medium & long term Commercial strategy and plan to deliver sustained above market top line performance across South East Asia

Communicate clearly strategy and performance against our strategy and initiatives

Gain buy-in and support for the relevant strategies and key initiatives required to deliver the strategy from senior stakeholders

Lead strategic planning across the Commercial Services team in South East Asia to advance the Company goals while ensuring the communication of key messages to internal and external stakeholders

Executing for Results

Lead negotiations with 3rd party suppliers as and when necessary

Collaborate with the above property sales and marketing| eCommerce in South East Asia together with the respective Commercial heads in APAC and Global Functional Heads

Ensure all Commercial initiatives are planned adequately and managed properly through to delivery

Ensure that the Commercial team in South East Asia is integrated in its approach to increasing RevPAR and Market Share

Leading Teams

Ensure the Commercial Services teams in South East Asia provide adequate support to all on property teams

Maintain and develop talent across South East Asia on property and above property to ensure the highest level of performance is achieved as well as planning for future succession

Maintain adequate succession plans to ensure that our team is ‘future-proofed|

Building Relationship and Using Influence

Develop and maintains excellent relationships with senior personnel across the company

Develop strong relationships with key Commercial Partners in South East Asia| further strengthen our commercial performance

Maintain excellent relations and ensures coordination with the Commercial Services APAC team to enable collective effectiveness

Maintain strategic alliances with Global Database Management| HRCC| Distribution and Channel Management| and other important Distribution centers

The role will attend property visits| corporate & ownership meetings| budget and forecast reviews

The Sales and Marketing teams in South East Asia will have a dotted reporting
line into the incumbent| while collaborating with Development| Brand
Management| Hotel Operations| HR| IT and Finance to support operational
effectiveness in the Region.

What are we looking for?

A Senior Commercial Director – South East Asia serving Hilton Brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviors|
skills| and values that follow:

Strong relationship building skills and experienced working in a matrix organization

Dedication| passion| and in-depth knowledge of the lodging business or similar industry

Strategic thinker while translating financial goals into operational plans

Dynamic| innovative and creative in finding business solutions

Ability to navigate a rapidly changing business environment where numerous regulatory and government bodies may interpret the law inconsistently while having conflicting agendas

Excellent presentation| public speaking skills; written and communication skills

Strong South East Asia business experience

Capable of working in an environment where skill sets and experience can fall significantly short

BA/ BS/ Bachelor|s Degree

10+ years of related experience

6+ years of management or supervisory experience

40% of travel

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

15+ years of related experience

8+ years of management or supervisory experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Senior Director Feasibility & Investment Analysis – Hilton – Singapore

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JOB DESCRIPTION
 
Hilton is a leading global hospitality company| with a portfolio of 17 world-
class brands comprising more than 5|700 properties and more than 923|000 rooms
in 113 countries and territories. Our business model is fee-based| capital
efficient| and highly resilient with tremendous growth potential around the
world – resulting in opportunities for our team members and premium returns
for our hotel owners and shareholders.
The Feasibility & Investment Analysis (FIA) team is the official underwriting
group at Hilton| a pillar in the development process by providing consistent|
unbiased analysis and fulfilling a governance role. The team is anchored by
sound judgment| superior knowledge| exemplary professionalism| and exceptional
technical skills.
As a Senior Director| Feasibility & Investment Analysis| you will manage th

APAC Feasibility & Investment Analysis team| and effectively manage th

group|s stakeholder relationships in the APAC region. The position require

the successful candidate to have solid team leadership skills| effectiv

time-| and project management| show enthusiasm for collaborations with other
departments| and be able to operate with a sense of urgency and discipline.

What will I be doing?

As the Senior Director| Feasibility & Investment Analysis – Asia Pacific| you
will be responsible for performing the following tasks to the highest
standards:

Oversee and administer feasibility and investment analysis process for all hotel projects in the APAC region (currently| team members are based in Singapore and Shanghai); prioritize projects based on their deadlines and level of importance.
Work closely with SVP| Development – APAC on prioritizing deals across the region| in line with the Development strategy.
Provide an independent| objective and unbiased perspective to executive management for decision-making purposes.
Establish risk-adjusted parameters for evaluating corporate investment in hotel projects and the value of fees from development deals.
Hire| train and supervise team members in accomplishing the group|s objectives.
Prepare and communicate (in written and oral formats) market and feasibility analysis| financial/valuation analysis| research and due diligence support for the development| asset management| disposition| operations and finance functions.
Provide analytical support for development and rollout of new brands in the region.
Coordinate the submission of Investment Committee Documents from the APAC region.
Assist in underwriting of investment and lease restructuring projects related to real estate and asset management activities within the APAC region in cooperation with the relevant Hilton teams.
Handle Human Resource functions of the department.
Provide analysis to Executive Management| Accounting| Operations| and/or Finance departments.
Review and opine on analysis prepared by operations and other areas of the company.
Participate in presentations to outside developers| owners| and joint venture (JV) partners.

What are we looking for?

A Senior Director| Feasibility & Investment Analysis – Asia Pacific serving
Hilton Brands is always working on behalf of our Guests and working with other
Team Members. To successfully fill this role| you should maintain the
attitude| behaviors| skills| and values that follow:

Required Qualifications:

Solid leadership skills| ability to effectively manage a team in a fast-moving environment.

Ability to identify candidates for vacant roles (when needed)| hire| mentor and train team members.
Excellent written and verbal communication and comprehension skills| including the ability to clearly explain complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter.
Ability to effectively communicate with senior management of the APAC office| embracing a team player role with other departments.
Ability to demonstrate initiative and ownership of projects.
Ability to work well under pressure and effectively handle multiple| concurrent demands and appropriately prioritize responsibilities and assign projects; effectively communicate with clients (internal and external).
Solid understanding of valuation of real estate| and ability to apply principles of corporate finance.
Working knowledge of Uniform System of Accounts for Hotels.
Understanding of principles of highest and best use and land economics.
Solid knowledge of hotel industry brands.
Ability to manipulate financial spreadsheet software| word processing| database software| and mapping software| strong knowledge of Excel modeling.
4 year undergraduate degree in hotel administration or business/finance| or a BA degree supplemented with a MBA.
7+ years combined previous experience in feasibility| consulting| valuation| asset management or development.
Prior experience with managing a team.
Able to travel 40%

Preferred Qualifications:

In addition to the required work experience| a 2+ years of experience in hotel operations is preferred but not required.
Experience in real estate & asset management| and/or development.
Strong negotiation skills and familiarity with hotel leases| joint ventures and related commercial structures.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director Revenue Management – Fairmont Singapore & Swissôtel The Stamford –

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Job Description – Director- Revenue Management (VAA01575)Employee Status:
Regular
Director of Revenue Management
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment district and within the City Hall Mass Rapid Transit (MRT) station and other major transportation nodes at its doorstep- Fairmont Singapore & Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
This is a Shared Service position and supports both Fairmont Singapore & Swissôtel The Stamford.
The Director of Revenue Management is responsible to implement and use Revenue Management strategies- methods- processes- tools and systems across the hotels in order to optimise revenue and profit within the framework of the hotel strategy. Summary of Responsibilities: Reporting to the General Manager- responsibilities and essential job functions include but are not limited to the following:
Revenue Management Strategy Support
Support the Hotel Management to define the hotel strategy (in terms of business mix and pricing by season and type of day) for the future period Forecast market demand and implement price/inventory control to optimize revenue. Develop and direct revenue managerial plans with other indirect departments of F&B and Catering.
Revenue Management Performance Analyze in detail the hotels results and performance (average rates- occupancy rates- RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index- market penetration…)- pricing and availability as a basis for future tactical decisions with the Hotel GM.
Run scenarios to determine optimised actions for contracts and business mix changes.
Revenue Forecasting Create an accurate and dynamic forecast for the future dates (by room and revenue by segment and day) based on the Revenue Management referenced systems recommendations and a daily monitoring of the data (portfolio- booking pick-up- events- calendar events).
Pricing- Planning & Distribution Optimisation Take daily decisions to optimise the hotel turnover. Decisions in terms of pricing- inventory management (RMLs open/close)- group quotation- distribution channels… Ensure that these recommendations are implemented in reservation and reception- and that systems (PMS- CRS/TARS- RMS) are updated accordingly

RevPRO Culture Ensure that a |RevPRO culture| is sprea

in the hotel- throug

the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams

Team Development & Growth Provide coaching and development for the Revenue Management team to support career progression and growth.

Requirements Minimum of 5 years of relevant experience in the travel industry revenue managementStrong working knowledge of Microsoft Office including PowerPoint and Excel
Strong working knowledge of
RMS- PMS or distribution system
CompetenciesResults OrientatedAnalytical/Conceptualization/Strategic thinkingExternal and internal environment understanding Ability to work effectively and contribute in a team Great communication- presentation and influencing skills Customer/Commercial focusTeam support and development mindset for the teamMulticultural awareness and able to work with people from diverse cultures Flexible and able to embrace and respond to change effectively Self-motivated and energetic

Director- Cyber Security – Marina bay Hotel – Singapore

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Director- Cyber Security
Apply now Job no: 493802
Work type: Full-Time
Location: Marina Bay Sands
Categories: Analyst- Information Technology- Legal / Compliance
_JOB SCOPE_
Create- implement- communicate and lead security strategies/ solutions for appropriate data protection.
Coordinate and manage compliance activities (PCI- SOX- Cyber Governance and Risk).
Direct activity based upon ISO Information Security Management System model- Plan-Do-Check-Act.
Consider and review the Cyber Security Operating Plan and direction provided to drive continuous enhancement
Manage staff in accordance with corporate policies and guidelines.
Engage and cooperate with other departments and teams globally

Ensure effective communication with SVP Global Cyber Security- Executive Director and team members

Assist Executive Director with developing presentations to Snr. Management and Board of Directors

Create and report metrics as requested.
Delegate tasks and department assignments/ projects; meeting deadlines related to those assignments.
Liaise closely with vendors and contractors- and manage bid negotiations.
Create and apply functional and technological processes and procedures in a fast-paced environment.
Lead- manage and develop staff skills to enhance department effectiveness to ensure a high performing team.
Mentor team members and be the expert on Cyber Security knowledge and practice.
Manage department budget and focus on achieving the goals or objectives of the department using available resources.
Monitor team performance in all phases of service and job functions to rectify deficiencies.
Perform other related duties as assigned.

_JOB REQUIREMENTS_

Bachelor Degree in Computer Science- Information Technology- Cyber disciplines or equivalent.
Minimum 3 years of experience in a management position within the Cyber Industry.
Proven experience in leading- managing and/or developing a team or comparable.
Professional certification such as CCISO- CISSP- CISM and/or PMP will be advantageous.
Strong experience in managing multiple priorities.
Excellent technical understanding of Cyber Operations and Compliance activities
Self-initiated- analytical- inquisitive and able to work in a fast paced environment.
Be a good team player and excellent communicator

Director of Events – W Singapore – Sentosa Cove

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Job Number 19106179
Job Category Sales and Marketing
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Functions as the business leader of the property’s Catering Sales Department
and manages the property|s reactive and proactive catering sales efforts.
Shares responsibility for achieving revenue goals| guest and associate
satisfaction and the financial performance of the department. Implements the
brand’s service strategy and applicable brand initiatives in all aspects of
the sales process. Provides day to day leadership to a team of on-property
catering sales associates. Partners with key stakeholders within Area Sales to
receive warms leads for more in-depth qualification of the business for the
property. Partners with Event Management and hotel operations to sell products
and services that the hotel has the ability to successfully execute. Verifies
a seamless turnover from sales to operations and back to sales while
consistently delivering a high level of service. Maintains accountability for
verifying that the team maximizes revenue opportunities by up-selling and
accurately forecasting (e.g.| catering and group rooms) for all events.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the catering sales efforts for the hotel including local and
group/convention business.

• Solicits/books local catering business and develops group business.

• Develops and manages catering sales revenue and operation budgets| and
provides forecasting reports.

• Works with the management team to create and implement a catering
sales/marketing plan addressing revenue| customers and market.

• Develops menus that drive sales.

• Assists with selling| implementation and follow-through of catering
promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Coordinates and deploys catering sales resources on-property to establish
pull-through and sustainment of catering sales strategies and selling
solutions. Develops a close working relationship with operations to execute
strategies at the hotel level.

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Interacts effectively with guests/clients| sales and kitchen| vendors|
competitors| local community| catering associations and other hotel
departments in order to monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Partners with key stakeholders within Area Sales to receive warms leads for
more in-depth qualification of the business for the property.

• Partners with Event Management and hotel operations to sell products and
services that the hotel has the ability to successfully execute.

Leadership

• Manages and directs the on-property catering sales managers to achieve hotel
revenue goals by proactively targeting current and new high value accounts in
the market and implementing effective catering sales deployment strategies to
grow market share.

• Partners with Human Resources (HR) to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| align performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with HR to
minimize lost time due to turnover.

• Keeps an active list of the competition’s best sales people and executes a
recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors catering sales associates.

• Transfers functional knowledge and develop catering sales skills of other
discipline managers.

• Shares responsibility for achieving revenue goals| guest and associate
satisfaction and the financial performance of the department.

• Provides day to day leadership to a team of on-property catering sales
associates.

_

Cluster Accounts Director / Cluster Sales Manager – MICE – The St. Regis Singapore

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Job Number 19001J4C
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Assistant Director of Sales – Courtyard Singapore Novena

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Job Number 19092675
Job Category Sales and Marketing
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Functions as the leader of the property’s group sales effort for properties
with a Director of Hotel Sales. Manages the property|s reactive and proactive
group sales efforts. Shares responsibility for achieving group revenue goals|
guest and associate satisfaction. Implements the brand’s service strategy and
applicable brand initiatives in all aspects of the sales process. Provides
day-to-day leadership oversight to the on-property group sales associates with
a focus on building long-term| value-based customer relationships that enable
achievement of the property’s sales objectives. Maintains ultimate
accountability for verifying that the team maximizes group revenue
opportunities by up-selling and accurately forecasting revenues (e.g.|
catering and group rooms) for all events.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Functions as the leader of the property’s group sales effort in support of
the Director of Sales & Marketing.

• Solicits| books and develops local group business.

• Recommends booking goals for sales team members.

• Develops and manages group sales revenue and operation budgets| and provides
forecasting reports.

• Works with management team to create and implement a group sales/marketing
plan addressing revenue| customers and market.

• Assists with selling| implementation and follow-through of group sales
promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Coordinates and deploys group sales resources on-property to monitor the
pull-through and sustainment of sales strategies and selling solutions.

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Manages the property|s reactive and proactive group sales efforts.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process.

• Maintains ultimate accountability for verifying that the team maximizes
group revenue opportunities by up-selling and accurately forecasting revenues
(e.g.| catering and group rooms) for all events.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Group Sales
with the Sales Office| Area Sales| Global Sales Organization (GSO)| etc.) to
verify the property needs are being achieved and the sales efforts are
complementary| not duplicative.

• Interacts effectively with guests/clients| sales and kitchen| vendors|
competitors| local community| catering associations and other hotel
departments in order to |maintain guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to execute strategies
at the hotel level.

Leadership

• Manages and directs the on-property group sales effort to achieve hotel
revenue goals by proactively targeting current and new high value accounts in
the market and implementing effective sales deployment strategies to grow
market share.

• Works with the Director of Sales and Marketing to establish understanding of
sales strategy and effective implementation of this strategy for the hotel.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Appraisal (LPA)| align performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Keeps an active list of the competition’s best sales people and executes a
recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Shares responsibility for achieving group revenue goals| guest and associate
satisfaction.

• Provides day-to-day leadership oversight to the on-property group sales
associates with a focus on building long-term| value-based customer
relationships that enable achievement of the property’s sales objectives.

_

Engineering – Assistant Director – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19090485
Job Category Engineering and Facilities
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists department head in managing budget| capital expenditures| preventative
maintenance and energy conservation. Accountable for maintaining the building
and grounds with particular attention towards safety| security and asset
protection. Assigns| tracks and follows up on status of work assigned to staff
and contractors. Helps increase guest and employee satisfaction through
effective communications and training.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Supporting management of Department Operations and Engineering Budgets

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

• Helps establish priorities for total property maintenance needs.

• Supervises the day to day operations of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Supervises distribution of repair work orders.

• Assists in maintaining grounds| meeting rooms| ballrooms| public space|
restaurants| property vehicles and recreational facilities as needed.

• Acts as technical liaison for all departments in property.

• Supervises Engineering in the absence of the Director of Engineering.

• Recommends or arranges for additional services such as painting| repair
work| renovations| and the replacement of furnishings and equipment.

• Selects and makes purchases of new equipment| supplies| and furnishings.

• Inspects and evaluates the physical condition of facilities in order to
determine the type of work required.

• Manages parts| supplies and equipment inventories effectively by minimizing
downtime and maximizing cash flow.

• Performs inspections effectively.

• Assists in evaluating and implementing new technologies| equipment and
supplies.

• Assists in establishing and implementing an energy conservation program.

Maintaining Engineering Standards

• Helps ensure necessary permits and licenses for building and physical plant
are obtained and kept current.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Ensures all employees have the proper supplies| equipment and uniforms.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps train employees in safety procedures.

• Assists in training other department employees in fire protection| safety
and evacuation procedures.

• Provides feedback to employees based on observation of service behaviors.

• Assists in performing operational activities as necessary.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Engineering – Assistant Director – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19001H5F
Job Category Engineering and Facilities
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists department head in managing budget| capital expenditures| preventative
maintenance and energy conservation. Accountable for maintaining the building
and grounds with particular attention towards safety| security and asset
protection. Assigns| tracks and follows up on status of work assigned to staff
and contractors. Helps increase guest and employee satisfaction through
effective communications and training.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Supporting management of Department Operations and Engineering Budgets

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

• Helps establish priorities for total property maintenance needs.

• Supervises the day to day operations of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Supervises distribution of repair work orders.

• Assists in maintaining grounds| meeting rooms| ballrooms| public space|
restaurants| property vehicles and recreational facilities as needed.

• Acts as technical liaison for all departments in property.

• Supervises Engineering in the absence of the Director of Engineering.

• Recommends or arranges for additional services such as painting| repair
work| renovations| and the replacement of furnishings and equipment.

• Selects and makes purchases of new equipment| supplies| and furnishings.

• Inspects and evaluates the physical condition of facilities in order to
determine the type of work required.

• Manages parts| supplies and equipment inventories effectively by minimizing
downtime and maximizing cash flow.

• Performs inspections effectively.

• Assists in evaluating and implementing new technologies| equipment and
supplies.

• Assists in establishing and implementing an energy conservation program.

Maintaining Engineering Standards

• Helps ensure necessary permits and licenses for building and physical plant
are obtained and kept current.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Ensures all employees have the proper supplies| equipment and uniforms.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps train employees in safety procedures.

• Assists in training other department employees in fire protection| safety
and evacuation procedures.

• Provides feedback to employees based on observation of service behaviors.

• Assists in performing operational activities as necessary.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Cluster Director of Sales & Marketing – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19083487
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the strategic business leader for the Sales and Marketing
Departments of a cluster of properties and is responsible for property
reactive sales (outside of Event Booking Centers)| proactive account sales and
segment sales| local and social catering sales| business travel sales|
reservation sales and destination sales| if applicable. The position shares
responsibility for achieving revenue goals| guest and employee satisfaction
and the financial performance of the department. Implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process. Leads on-property sales functions for a cluster of properties to
build long-term| value-based customer relationships that enable achievement of
properties’ sales objectives. Evaluates the participation of properties in the
various sales channels (e.g.| Market Sales| | electronic lead channels| etc.)
and develops strong working relationships to maximize each property’s
benefits. Proactively positions and markets the various properties. Manages
the marketing budget to enable development of property specific campaigns|
promotions and collateral to drive revenue and meet property objectives.
Interfaces with regional marketing communications on regional and national
promotions pull through. Develops and implements strategies for a cluster of
properties that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer profile and property employees and
provides a return on investment to the owners and the company.

CANDIDATE PROFILE

CORE WORK ACTIVITIES

Developing & Executing Sales and Marketing Strategies

• Develops sales goals and strategies and ensures alignment with the brand
business strategy.

• Executes the sales strategy and ensures individual booking goals are met for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Ensures the development of a strategic account plan for the demand
generators in the market.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the STAR report| competitive shopping reports and uses other
resources to maintain an awareness of each property’s market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and proactively develops deployment
strategies to continue to grow market share for each property.

Maximizing Revenue & Managing Profitability

• Evaluates and supports market sales account deployment.

• Monitors and evaluates event booking and market sales performance for each
property.

• Ensures Sales teams understands and are leveraging customer/guest demand
engines to full potential.

• Ensures focus is on proactive selling as well as reactive selling.

• Participates in sales calls with members of the Sales and Marketing teams to
acquire new business and/or close on business.

Managing Public Relations

• Develops strong community and public relations by ensuring property
participation in local| regional and national tradeshows and client events.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Managers by coordinating crisis communications.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Serves as the sales contact for the General Managers| property leadership
teams| event booking| and market sales leaders.

• Serves as the property sales liaison with market sales/cluster sales| Event
Booking| Revenue Management| Event Management| Regional Marketing
Communications and other property departments as appropriate.

• Serves as property authority on sales processes and sales contracts.

Ensuring Exceptional Customer Service

• Serves as the sales contact for customers; serves as the customer advocate.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer/guest service to drive customer/guest
satisfaction and loyalty by assisting the customer/guest and ensuring their
satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
the brand.

• Gains understanding of each property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Executes and supports Customer Service Standards and property’s Brand
Standards.

Additional Responsibilities

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with all applicable regulations and/or union requirements.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_