Director of Sales – W Singapore – Sentosa Cove

APPLY HERE

Job Number 19153607
Job Category Sales and Marketing
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Director of Sales & Marketing – Le Meridien Singapore

APPLY HERE

Job Number 19156659
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Functions as the leader of the property’s sales department for property with
room bookings and significant local catering revenue. Manages the property|s
reactive and proactive sales efforts. Provides day to day leadership to sales
associates to achieve property sales objectives with overall responsibility
for achieving booking goals and property revenues. Implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and focuses on building long-term| value-based customer relationships
that enable achievement of the hotel’s’ sales objectives. Evaluates the
property’s participation in the various sales channels (e.g.| Area Sales|
Group Sales within the Sales Office| electronic lead channels| etc.) and
develops strong working relationships to proactively position and market the
property. Manages the marketing budget to enable development of property
specific campaigns| promotions and collateral to drive revenue and meet
property objectives. Interfaces with regional marketing communications for
regional and national promotions pull through. Develops and implements
property–wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer profile and property
associates and provides a return on investment to the owner and Marriott
International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with room bookings and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director of Housekeeping – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19156434
Job Category Housekeeping & Laundry
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Laundry. Directs
and works with employees to verify property guestrooms| public space and
employee areas are clean and well maintained. Completes inspections and holds
people accountable for corrective action. Position assists in ensuring guest
and employee satisfaction while maintaining the operating budget.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Vice President Focused Service Brand Management – Hilton – Singapore

APPLY HERE

JOB DESCRIPTION
 
Hilton is one of the largest and fastest growing hospitality companies in the
world| with more than 5|500 properties in over 100 countries and territories.
In the 100 years since our founding| we have defined the hospitality industry
and established a portfolio of 17 world-class brands| including our flagship
Hilton Hotels & Resorts brand| which is the most recognized hotel brand in the
world. We have more than 90 million members in our award–winning customer
loyalty program| Hilton Honors.
The Vice President| Focused Service Brand Management – APAC is responsible for
leading the competitive positioning| launching and ongoing management of each
of our focused service brands in the APAC region (China| India| Japan| SEA and
Australasia). In collaboration with the Global Head Focused Service/All Suites
Brands| the respective Global Brand Heads and other regional stakeholders

this position ensures the focused service brand experience is regionall

relevant to consumers from a product and service perspective| while stayin

true to each brand|s global positioning. Equally as critical to this role i

ensuring the focused service brands generate a compelling return on investment
for owners. This not only includes product and service standard evaluation|
but also identifying ways the category can develop innovative operating models
to improve owner profitability in a managed and franchised estate.

As the focused service category grows| the position will oversee several brand
management and support functions| which are responsible for product
management| brand hospitality/service integration| brand resource/tool
development and brand performance support. The position will use an integrated
brand management approach| working closely with each of the regional country
heads as well as many cross-functional teams to drive strategic initiatives
and key brand performance metrics including: unit growth| guest satisfaction
scores| RevPAR indices| quality assurance scores| EBITDA and other brand
health metrics. The Vice President will also promote Hilton|s focused service
brands by managing relationships with key internal and external stakeholders
as the primary brand/category representative.

The Vice President will leverage prior experience in leadership and
operational roles to build focused service management capabilities within the
hotel leadership team and the APAC corporate office. In addition| this leader
will develop the foundation and infrastructure for future franchising
capabilities of the focused service brands in APAC.

What will I be doing?

As a Vice President| Focused Service Brand Management – APAC| you will be
responsible for performing the following tasks to the highest standards:

_Setting Strategy_

Collaborates with key stakeholders to articulate an inspiring vision for growth of the focused service category that recognizes the unique target audience and operating model of the category| in a manner aligned with Hilton|s global strategy.

In collaboration with the Corporate Strategy team| develops the strategic plan for the focused service category across Asia Pacific| including building the case on how to best launch| scale and support overall performance of the brands in specific country markets.

Ensures the business has the correct focus and delivers the right level of profitability. Adapts the focused service value proposition| operating model| product – including prototype| F&B| and brand culture – to reflect the diverse range of guests| owners| competitors| and operating contexts across the regions.

Develops and executes a launch plan to introduce and grow the franchising business model in APAC.

Evolves the strategic approach to mirror the needs of the focused service property support and enables effectiveness and sustainability as Hilton grows.

Takes an entrepreneurial and creative approach to developing new| innovative ideas that will stretch the organization and push the boundaries within the industry and regions.

_Executing for Results_

Responsible for the brand performance of the Focused Service Brands across APAC. Takes ownership & accountability in developing brand scorecards| monitoring and identifying brand-level improvement opportunities/programs across all brand health metrics and brand KIPs (e.g.| RevPAR index| Hilton Honors enrolment| guest satisfaction| brand standard compliance etc.) and communicates with the relevant stakeholders accordingly.

Assembles a cross-functional set of stakeholders to adapt the brands to the context of a specific country market and conduct all activities needed to launch and grow the brands in new markets| including research| prototype development/design| F&B| and brand culture.

Drives brand management and support activities to ensure effective deployment of brand specific initiatives across the region including development of self-service tools| training| resources| brand standards and modifications. Works closely with commercial| marketing| HSM| IT| Quality Assurance| Openings and other functions to provide the necessary brand-level support.

Works closely with the development team to ensure a strategic approach to new developments and support the development team with any growth opportunities. Ensures development team is equipped with the most current brand specific information.

Identifies opportunities to standardize| streamline| and leverage scale across all cost-drivers at Hilton|s focused service properties.

Leverages personal experience in operations and leadership to drive performance and operational excellence across a growing footprint of focused service properties.

Possesses flexible and creative problem solving skills and is excited about developing solutions that are realistic and actionable. Recognizes that multiple approaches may be needed across a diverse set of operating languages| labor markets| and regulatory contexts.

_Leading Teams_

Cultivates a focused service culture and mind set across the properties| owners and other leaders to underpin the distinct business and operating models needed to drive success in the focused service category.

Leads and influences a broad range of stakeholders without relying on a reporting hierarchy by using influence and collaboration.

The ability to attract and recruit top talent| motivate a team| delegate effectively| celebrate diversity| and manage performance; widely viewed as a strong developer of others.

Creates a sense of purpose/meaning for the team that generates followership beyond her/his own personality and connects others to the greater purpose for the organization as a whole.

Ability to manage change| resolve conflicts and ensure collaboration within teams and/or units; includes maintaining the highest standards of ethical conduct and integrity.

Leads by example and drives the category|s performance with an attitude of continuous improvement by being open to feedback and self-improvement. The leader inspires and energizes the team on an ongoing basis.

Possesses the ability to find ways for professional development for her/his self| direct reports and others| including capability to work with peers and other resources to provide development and mentoring opportunities;

Has the ability to provide effective performance feedback to subordinates and work to ensure the peak productivity of the department and all reports| direct or indirect.

_Relationships and Influence_

Navigates intuitively within a matrixed organization and gains satisfaction from collaborating with colleagues to harness the power of Hilton|s global capabilities for the APAC region.

Develops strong| positive working relationships with owners and owner representatives| gathers feedback| addresses concerns| and cultivates enthusiasm for the brands and support for the brand initiatives.

Is a spokesperson for the category and brands who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners| guests| colleagues| and media.

Naturally connects and builds strong relationships with others| demonstrating strong emotional intelligence and communication skills.

Inspires trust and followership in others through charisma and passion in his/her beliefs| and drive to support the team and the organization.

Possesses well-honed problem solving skills| including ability to effectively address any issues in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem-solving skills among direct reports and other team members as appropriate.

Able to work independently and manage the independent work of other team members as appropriate; includes the ability to recognise need for involvement of other teams/peers and capability to effectively facilitate that collaboration.

Possesses robust written and verbal communication skills and a strong and experienced presenter and public speaker.

What are we looking for?

A Vice President| Focused Service Brand Management – APAC serving Hilton
Brands is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviors| skills| and values that follow:

Bachelor|s Degree with over 15 years of relevant experience.

8+ years| experience managing a team of director level management at a unit or corporate level| in a matrix-based organization.

A well-rounded strategic operations leader| comfortable setting and operationalizing strategy.

Multi-lingual with APAC country language (verbal| reading and writing)

8+ years| experience in an operational leadership role

Experience in a leadership role at a focused service/select service brand

Experience working in a franchising company.

Experience working in the hospitality industry a plus but not required.

Recent Hilton property level experience or oversite of Hilton GMs (preferred).

Familiarity of current Hilton platform and internal operating systems (preferred).

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director Security – Fairmont Singapore & Swissôtel The Stamford –

APPLY HERE

Job Description – Director- Security (VAA01601)Employee Status:
Regular
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.
Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you! Director- Security The Director of Security is responsible for the security and protection of the hotel premises and properties and ensure the overall safety of all guests and employees and their personal belongings.
Summary of Responsibilities: Reporting to the Hotel Manager-responsibilities and essential job functions include but are not limited to the following:Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests- staff and hotel property.Review and conduct performance evaluations for security staff.Implement all security and safety policies and procedures.Design and implement preventive security programmes.Prevent situations that could jeopardize the reputation of the hotel.Document all incidents occurred in the hotel in connection with crime- subversions- potential liabilities and insurance requirements.Assist staff in handling of unusual guests or employees` problems- such as- but not limited to- disorderly conduct- thefts- suicides- bomb threats- employee or guest accidents- fire or safety hazards- robberies- terrorist activities- civil disturbances- power or elevator failures- medical assistance and natural disasters.Select- train- schedule- discipline and direct security staff in all aspects of security policies and procedures.Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies.Remain informed of current local laws and regulations as they relate to the hotel- particularly in the area of guests- patrons and employees` rights.Responsible for all training related to the hotel`s emergency procedures.Hold the Fire Safety Manager`s appointment in the hotel.Hold the appointment and carry out duties as the Chairman of the Occupational Health and Safety Committee.Provide security coverage for VIP guests.Work with Raffles City/CapitaLand on the security and safety for the Raffles City Complex.Ensure staff lockers are checked regularly.Oversee and ensure expenditures are within the budget.Comply with hotel and department policies and procedures at all times.Carry out any other duties as and when assigned by the Management of the Hotel.
Qualifications:
Minimum GCE ‘A` level / DiplomaAt least 5-8 years hotel`s security experience in a deluxe hotelEx-police or military officer preferredPrevious administration of persons in lifesaving or property protection situationsExperienced in CPR- first aid- fire- fighting and crowd controlCompleted the Occupational and Health Safety Management SystemGood computer skillsA qualified Fire Safety ManagerHonest with a high level of integrityAble to work under pressure and independently

Assistant Director of IT Projects – Fairmont Singapore & Swissôtel The Stamford –

APPLY HERE

Job Description – Assistant Director of IT Projects (VAA01609)Employee Status:
Regular
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success. Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
Assistant Director of IT Projects
Summary of Responsibilities:
Reporting to the Area Director of Information Technology and Business Innovation- responsibilities and essential job functions include but are not limited to the following:
Assist in project management and implementationAssist to manage projects activities relating to design- development- implementation and roll out of system

Create and develop comprehensive plan for projects and systemsManage and maintain quality- interdependencies- project financial- performance- project timeline and outcomeResponsible for overcoming difficulties associated with projectsProvide accurate and timely progress reports including timeline and budgetFacilitate strong communication channel between team

Qualifications

Minimum Degree Holder6-

years experience in Computer Operations & NetworkingPersonal Attributes:Individual must work well under pressure and be able to manage multiple projects and issues simultaneouslyGood written and verbal communication skills for customer handling and system documentationInnovative and creative in contributing ideas and applying technology to business needsOrganizes workload- sets priorities and works within deadlinesAnalytical and good problem solver with a positive work attitude- good follow-up skills and ability to work independentlyExperience in managing and leading a team of technical and non-technical staff to deliver the project assignmentsMature and positive attitude; strong sense of quality and responsibilityAble to be on standby 24 X 7 and support operations after office hours- on weekends and Public Holidays

Assistant Director of Innovation – Fairmont Singapore & Swissôtel The Stamford –

APPLY HERE

Job Description – Assistant Director of Innovation (VAA01611)Employee Status:
Regular
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.
Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
Assistant Director of Innovation
Summary of Responsibilities:
Reporting to the Area Director of Information Technology and Business Innovation- responsibilities and essential job functions include but are not limited to the following:
Focus on the development of new products- services or processes Set Clear ExpectationsDefine Milestones Design and model solutions for customer innovation and experience along with similar initiatives variantsLead and direct different cross-functional programs and projects of varied sizes and types concurrentlyEnsure to exercise decision-making and independent judgment while being aligned with customers and managementEnsure to shar

authorities| decision

to translate strategies into proceduresDesign

research- develop- analyze and suggest new marketing concepts as well as strategiesIdentify areas where research is required- and develop ideas with regard to new research themes and strategie

Qualifications:Minimum Degree Holder4 – 5 years managerial experience

Assistant Director of IT Operations – Fairmont Singapore & Swissôtel The Stamford –

APPLY HERE

Job Description – Assistant Director of IT Operations (VAA01607)Employee Status:
Regular
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success. Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
Assistant Director of
IT Operations
Summary of Responsibilities:
Reporting to the Area Director of Information Technology and Business Innovation- responsibilities and essential job functions include but are not limited to the following:

Oversee Hotel Technology Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptlyManage the day to day operations and scheduling of Technology colleagues in different hotelsEnsure that the team consistently provides a high level of operational stability for property based technology- and high levels of service and support to colleagues and guests Maintain and promote core technology standards and maintain Accor best practices in respect to property systemsEnsure that Accor Technology Policies and Procedures are carried out- according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user GuideProvide twenty-four hour support for mission critical systems as documented in the service escalation documentAssist the Area Director in effectively communicating technology related plans- actions and decisions with the hotel teamAssist and support the hotel`s strategic plan implementatio

Qualifications

Minimum Degree Holder6-8
years experience in Computer Operations & NetworkingPersonal Attributes: Individual must work well under pressure and be able to manage multiple projects and issues simultaneouslyGood written and verbal communication skills for customer handling and system documentationInnovative and creative in contributing ideas and applying technology to business needsOrganizes workload- sets priorities and works within deadlinesAnalytical and good problem solver with a positive work attitude- good follow-up skills and ability to work independentlyExperience in managing and leading a team of technical and non-technical staff to deliver the project assignmentsMature and positive attitude; strong sense of quality and responsibilityAble to be on standby 24 X 7 and support operations after office hours- on weekends and Public Holidays

Director of Sales – Le Meridien Singapore

APPLY HERE

Job Number 19141540
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Account Director – The St. Regis Singapore

APPLY HERE

Job Number 19144261
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

•High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_