Director- OEM Service Sales and Operations – DELL – Singapore

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Manages direct sales teams engaged in the identification- development- and
closing of Dell Technologies OEM Services business opportunities. Oversight
for Services sales team aligned to specific account sets or based on
regional/country geographical territories. Will manage OEM Service Sales and
Operations responsibility for Asia Pacific South- India- Japan and China
regions. Will report to Global Director of OEM Service Sales and Operations.
Competitive salary
Location
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provid

them with unparalleled growth and development opportunities. We can`t wait fo

you to discover this for yourself as a [Job title] on our [Job family] team i

[Location].

At Dell- we`re proud to be known globally for the ground-breaking innovation
and quality of our services. Services Sales is all about connecting customers
in a defined geography or market with our service offerings and making direct
sales. Our field-based team identifies- develops and successfully closes
business opportunities. Their remit spans the full breadth of Dell`s diverse
services portfolio: professional services- consulting products and outsourcing
services. Active around the world- they help clients to unlock the potential
of next-generation services.
Key Responsibilities

Max 5 – 7 bullet points with a small introduction.

Essential Requirements

Max 5 – 7 bullet points (key education must be included in this section).

Desirable Requirements

Max 0 – 5 bullet point of requirements that may be helpful- but not necessary

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re keen to persuade clients to embrace services that can have a
transformative impact- this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Sales Remote Job ID: R39504

Director- Digital Sales APAC – CBRE – Singapore

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Director- Digital Sales APAC
Singapore – Singapore
Ref#: 19015541
Date published: 8-May-2019
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At CBRE- you are empowered to take your career path into your own hands. Our
people enjoy workplace flexibility in a global organisation with tremendous
scale providing corporate real estate and property services.
CBRE’s Digital Sales team offers cutting edge technology to the largest
landlords and developers in the world. Due to business expansion- we offer a
rare opportunity for a Director of Digital Sales in APAC.
Based in Singapore or Hong Kong and reporting to the Global Head of Digita

Product Sales- the successful candidate will develop a focused Sales strateg

to compete and succeed- as well as drive the integration and adoption o

CBRE’s proprietary technologies both internally and externally. Key to succes

is the ability to develop processes for the sale and promotion of new
technology and products- building a high impact sales team serving APAC and
its various product lines.

KEY RESPONSIBILITIES:

Consistently executes complex sales of our flagship SaaS and bespoke visualization products to external clients

Prepare and respond to Request for Proposals from prospects; generate leads- track progress- and report pipeline via Salesforce

Conduct sales presentations and demos of the products

Consult with product team to inform the product roadmap towards customer demand and growth opportunities

Define- tracks and reports key diagnostic reports using Salesforce

Adapts to changes in the technology as well as the introduction of new- additional tech products over time

Provide formal supervision to individual employees within single functional or operational area

Mentor and coach team members to further develop competencies. Lead by example and model behaviours consistent with the company|s values

SKILLS & EXPERIENCE:

Degree qualified with 8 years+ relevant experience

Technology sales experience preferred
Proven ability to formulate and execute product- sales- and marketing strategies in a growing matrix-based multi-industry sales environment
Technically savvy with solid experience using sales database systems. Salesforce experience advantageous
Proven ability to build and manage a successful regional sales team
Experience in high-intensity sales environment- the real estate industry AND/OR selling SaaS products advantageous

Procurement Director – Market Commodities – DELL – Singapore

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Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Procurement Director on our Market
Commodities Procurement team in Singapore.
A ground-breaking company making game-changing products needs an exceptional
supply chain. As a Procurement Director- you will manage strategic and
operational commodity teams within the Market Commodities portfolio (e.g.-
LCDs- SSDs- Memory- Batteries- Monitors- Peripherals)- developing supplier
strategy- long-range plans- global supply chain optimization and buildin

supplier relationships for one or several commodity areas or spend categories

in partnership with business partners.

Responsibilities:

Source and supply raw materials and coordinate global procurement efforts
Set global procurement strategies and oversee implementation within regions
Develop- negotiate and manage large and critical vendor relationships and contracts for Dell; accountable for improving supplier performance and negotiating contracts and global pricing
Engage with top leadership for internal business partner organizations- local government authorities- corporate social responsibility- representatives of supplier diversity councils- etc
Regularly host operations reviews and provide direction for improvements in key commodity metrics of cost- quality- product performance- availability and/or service level
Direct the efforts of others in the achievement of the strategic and operational objectives of the group
Drive cross-functional strategic/operational commodity teams to drive Dell towards a competitive advantage in the market place in specific areas such as Time-to-Market- Availability/Capacity- Cost- Quality- Technology and Service Level.
Plan and implement activities related to the timely- cost-effective procurement- inventory control- planning and quality control of production materials and/or outsourced services

Requirements:

15+ years of relevant experience- or equivalent combination of education and work experience
7+ years of diversified leadership- planning- communication- organization and people motivation experience
Bachelor`s degree in Business/Supply Chain/Engineering/Economics; Masters is an advantage
Advanced understanding of supply chain and procurement practices
Advanced knowledge of planning and forecasting techniques
Advanced knowledge of sourcing and supply chain networks; network of contacts to call on at manager level
Strong facilitation skills to build alignment to drive decision making and action
Effective communication skills to influence and drive commitment from stakeholders

Job Family: Materials-&-Procurement Job ID: R56485

Cluster Account Director / Cluster Sales Manager – MICE – The St. Regis Singapore

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Job Number 180035HX
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Director – Finance Process Design – Singapore Regional Office

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Job Number 19001749
Job Category Finance and Accounting
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As a member of the Project Pearl APAC leadership team| the Director| Finance
Process Design will partner with Area DOFs| DOF Advisory representatives as
well as Internal Control to design| document and implement the re-designed
finance & accounting processes keeping fully utilizing the PeopleSoft
technology| solutions as well as MBS services. The key objective is to pull
through efficiencies from the implementation of Project Pearl. This would
include FTE and other savings as per the Pearl Business Case. Another key
responsibility would be to track savings vs. the original Business Case for
each property.

Specifically| the Director will be responsible for designing| developing and
delivering appropriate process flows and materials to allow hotels to adopt
easily to the new way of working and in turn actualize efficiencies and FTE
reductions.

With a focus on the people side of change – including changes to business
processes| technology and job roles to create and implement change management
plans that minimize employee resistance and maximize employee engagement. She
/ he will work to drive faster adoption| greater utilization and higher
proficiency on the changes impacting associates such that desired business
results are achieved. This includes managing the communications| deployment
and organization impacts related to the project across the readiness|
implementation and stabilization phases. She / he will also act as a coach for
project leaders and executives in helping them fulfill the role of change
sponsor.

Partnering closely with the other members of the Project Pearl AP leadership
team (both Marriott and Accenture)| and AP Continent| Area and Hotel teams|
she / he will:

Provide for internal and external project communications to ensure all stakeholders are appropriately informed and engaged.

Provide for the assessment of the AP organizational impact of Project Tetris and develop and execute strategies to effectively manage organizational transition (including additions).

Provide for appropriate training program to include design| development and delivery to effectively prepare affected associates to meet expected job performance criteria resulting from the implementation of Project Tetris Europe process and technology changes.

Provide for the planning and management of deployment resources to provide in country support to hotels and entities as they initiate the change.

Provide for the design and delivery of other change management programs / actions to enable the successful execution of Project Tetris AP and adoption of changes.

The Director must be adept at tapping diverse sources of information|
identifying efficiency opportunities| anticipating challenges and devising and
executing breakthrough strategies to deliver against current and future AP
Finance and Operations priorities| thereby strengthening Marriott’s
competitive advantage through excellence in accounting services delivery. She
/ he will lead a professional work team of dedicated change management project
resources. She / he will also support functional project teams in integrating
change management activities into their project plans. In addition| she / he
will work in collaboration with Continent| Area and Hotel Finance teams and
other key stakeholder groups to succeed.

BUSINESS CONTEXT

Project Pearl is the conversion of MI and SPG hotels in APAC to PeopleSoft
Financials allowing hotels to utilize established Marriott Business Services
(by Accenture). This will establish a strong global finance operating model
that aligns systems| processes and policies across the Continent| optimizing
the delivery of financial services. This includes adding customized solutions
for the APAC environment such as Accounts Payable Integrated Banking| Vendor
Compliance| General Ledger Automation for recurring journals and reporting|
Income Audit Dashboard| Expedia Billing and Audit Recovery| A&L
Reconciliations and Credit Card Processing/Reconciliations. It may include
other enhancements as they are added to the system.

_Position Scope_

Term Commitment – approximately 18 – 24 months

EXPECTED CONTRIBUTIONS

Training Management

Develop in collaboration with Area DOFs and DOF Advisories by country/market as well as internal control the business process designs and analyze changes to existing roles| jobs and teams to fully communicate impacts.

Identify appropriate deployment support resources such as process flows| job aids| online help| onsite support and help desk required to achieve Project Pearl efficiency pull through.

Plan and manage the build of the training and performance support materials for the various impacted processes.

Leverage internal resources| research| and / or select outside consultants| as necessary| to develop the process design.

Provide for the effective delivery of process redesign across markets in line with end user performance requirements.

Identify and design methods to measure the effectiveness of implementation| i.e. Business Case pull through and Adoption KPI’s.

Assist with gathering feedback and tracking results to evaluate the quality and effectiveness of process changes.

Work with ADOF and property on a new organization design with takes into account system efficiencies.

Deployment Support of Process Resign

Coordinate with Area DOFs and DOF Advisory / Change Champions to execute required training

Project Management / Support

Develop and manage to a detailed training work plan with identified deliverables and dates.

Update progress on training tasks on the weekly status report and meeting.

Help to drive stakeholder engagement| leadership alignment| impact analysis| learning / training| business readiness| deployment and adoption measurement.

Assist with the development / update of communications content and related business process documentation as required.

Perform other duties as assigned by the AP Change Management Lead and AP Project Lead.

CANDIDATE PROFILE

_Experience_

Ten+ years of broad financial accounting and reporting OR organization design experience in a global organization with increasing management responsibility.

Seven+ years in a management role; demonstrated success leading and developing a strong team in a complex| service intensive| deadline-driven environment.

Five+ years of experience supporting or leading change management efforts for a variety of organizational change initiatives including experience managing the change associated with complex| global systems implementation.

Hospitality / Lodging industry experience| a plus.

History of consistently delivering business results.

_Education or Certification_

University degree in Organizational Development| Human Resources| Psychology or related discipline strongly preferred.

__

_Knowledge and Skills_

Experience and knowledge of change management principles and methodologies.

A solid understanding of how people go through a change and the change process.

Understands| embraces and manages project planning and execution methodology| including the associated tools| work plan schedules| issue resolution tracking and status review updates.

Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking / theory to issues / assignments.

Innovative thinker and agile learner; able to readily apply past learnings in new situations to generate solutions to Marriott challenges and / or create something entirely new.

Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

Exceptional communication skills| both orally and in writing; listens to others and effectively comprehends information; creates an atmosphere in which timely information flows smoothly through the organization.

Able to work in a matrix organization and make things happen without having to own all the resources; leverages shared resources to achieve results.

Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness.

Ability to manage multiple work activities concurrently with minimal supervision; able to understand and adjust to changing priorities| circumstances| direction| and personal styles.

Strong business performance management abilities – effectively deploys and manages resources| monitoring the progress of work against schedules| budgets| quality standards and achieving / exceeding planned economic benefits in a dynamic operating environment.

Able to orchestrate systemic change – initiates| supports and manages change within the organization| taking steps to remove barriers or to accelerate its pace.

Steps forward to address difficult issues; strong mediation skills to facilitate a constructive approach to dealing with conflict; guides others toward the accomplishment of identified| meaningful goals.

Skillful negotiator in tough situations; sells ideas persuasively; settles differences and wins concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.

Active learner — able to enhance personal| professional and business growth through new knowledge and experiences; pushes the organization to learn from other industry standards and practices.

Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

Fluency in English required| fluency in other Asian languages preferred.

Ability and willingness to travel across all in scope Asian countries| China and India required.

Proficiency with Microsoft Word| Excel and PowerPoint applications.

_

CEC Area Director Human Resources| APAC (flexible location with preference given to Gurgaon| Guangzhou| Singapore) – Singapore Regional Office

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Job Number 190011OJ
Job Category Human Resources
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

This position will report directly to the Vice-President| Human Resources and
will be an integral member of the Customer Engagement Centers. There is a
preference for the ADHR to live in the region that they support.

This position will work with the CEC HR Teams| Continent HR| and Global
Centers of Expertise| contributing a high level of generalist knowledge and
skill in human resources to support both business and human resource
objectives| as well as contribute significantly in all aspects of strategic
business leadership and operations management. Additionally| this position
will play a role as Senior HR Generalist for a large geographic area| covering
multiple Customer Engagement Centers within the Asia Pacific Region. The
successful incumbent will work within appropriate business guidelines| but
generally works with considerable independence on regional and market-based
issues and initiatives including but not limited to developing operating plans
and related operational processes to lead implementation and sustainability of
all human resource strategies| policies and programs and driving alignment
with broader business objectives.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

The Area Director of HR| CEC – APAC provides HR oversight and support for a
broad geographic market| including 7 Centers and 1300+ associates.

Business Context: Expected Contributions – Essential Job Functions

Key Role: Operations

Strategic HR Leadership

Regional point person for key communications| ownership of issues| policy changes| etc. for total compensation and labor.

Build and support the use of best practices for Human Resources.

Contribute to the development and execution of business priorities by providing informed viewpoints about human resource operations.

Lead the planning and execution of implementations of human resource initiatives| strategies| policies and practices across the geography| as required.

Analyzes projects for HR programs and assist with implementation of such| i.e. training program| incentive programs| etc.

Engage in a close partnership with Area VPs| Area Directors and Continent CEC Leadership to drive HR systems and talent management excellence| organizational effectiveness| and continually assess and address regional and market level HR trends and opportunities.

Apply personal expertise and consult with Center leadership teams on complex human resource issues

Conduct site reviews for Centers that are identified annually as high risk| needing additional focus| or have a significant impact of performance.

Use analytical tools and techniques produced by new HR systems to ensure that property visits are issue-based and focused on trouble-shooting.

Assists more senior associates in achieving business results by:

Acting in a consultative fashion to implement programs impacting the broader organization.

Assisting in the development and communication of broader organizational goals.

Achieving results against budget within scope of responsibility.

Taking calculated risks to move the department or team forward.

Developing and using systems to organize and keep track of information.

Balancing the interests of own group with the interests of the organization.

Working with others to identify and remove barriers to success.

Talent Acquisition

Drive staffing and workforce planning efforts for top talent in geography:

Determine the management staffing needs for openings and ensure that candidates are identified for these opportunities.

Assess| on an on-going basis| Center needs| and competencies required to fill upcoming openings; work with resources to ensure workforce planning is aligned with needs.

Personally| be responsible for and involved in the selection of all Site Leaders and site DHRs

Support hourly recruiting efforts by ensuring the appropriate education| training| and/or tools are provided to properties in geography in a timely and efficient manner.

Performance Development

Lead market-wide leadership talent development (LTDI)| performance and career coaching and succession management in respective geography by:

Driving execution of LPA in their geography.

Working in partnership with DHRs to provide job performance development and career guidance (e.g.| coaching| mentoring) to center leadership (e.g.| Site Leaders| DHRs| Ops Leaders etc.)

Identify| plan and implement training and development needs and activities for management and hourly associates.

Drive leadership of and provide input to Human Capital Review in their geography.

Ensures that annual training needs assessment is conducted on site| and reviews center training plans to alignment with Center needs and strategy.

Ensures that a new hire orientation program exists which includes information on Marriott International brands| culture and values| business priorities and brand’s service strategy. The orientation must generate a positive first impression| is attended by all new associates| and includes participation of the leadership team.

Liaises between property and training department on training needs| as well as tools and resources available.

Trains and orients new human resources management.

Ensures development plans and career plans are in place in the Centers for all managers| and that goals are documented and progress towards goal achievement is measured.

Participates as a member of the International Management Trainer’s Network to facilitate core management programs| if possible

Total Compensation

Educates Site HR leaders on the various regional and corporate benefits available| eligibility requirements and train team to trouble shoot benefit programs associates may encounter. In addition| provides an overview of regional and corporate benefits to the area CEC Leadership team enabling them to educate their associates and answer routine questions.

Ensures that management associates who are eligible for certain regional and corporate benefits are informed and enrolled in these programs. Communicates changes and updates to the programs in a timely manner.

Trains center human resources leaders to conduct salary surveys and to monitor wage scales to ensure pay rates are competitive in the market. Reviews wage scales with compensation partners for each Center to ensure internal and external equity.

Reviews any adjustments required for out of guideline wage increases and ensures compliance with wage scales and HR SOP.

Reviews and approves each center proposed increase guidelines for each year.

Ensures performance appraisal processes are in place| reviews are conducted in a timely manner and increases are processed.

Associate and Labor Relations

Overall responsibility for associate relations service delivery through partnering with Center HR Leaders

Act as expert as well as key escalation point for high risk/complex associate relations issues.

Provide consultation in support of creating and maintaining a positive work environment for associates utilizing the tools| services and resources available (in collaboration with the corporate Employee & Labor Relations and Work Environment departments).

Oversight of labor avoidance strategies and initiatives:

Ensures that all Marriott associate relations programs and policies are communicated in the centers and ensure compliance with these policies.

Conducts associate rap sessions during site visits.

Handles associate grievance cases.

Ensures proper implementation and follow-up on the Engagement Survey (ES)

Facilitates a property’s approach to managing the workforce during extended slow periods or economic downturns; i.e. works with property leadership team to determine workforce reductions| decrease in hours| cross utilization of staff or other alternatives to meet the financial needs of the business.)

Administers CEC and corporate recognition programs.

Stays abreast of union activity in the various countries. Ensures wages and benefits are competitive with local contracts. Continually reinforces Positive Associate Relations with management team.

Assists CenterLeadership team to develop effective labor relations strategy and educate leadership team to ensure positive labor relations.

Provides support and consultation to the Site Leader and DHRs on issues relating to contract negotiations and administration with third party.

Coordinate with HR Research team to analyze ES results for trends and need areas| ensure follow-up on need areas.

Coordination and Communication

Responsible for the implementation of corporate developed programs requiring regional and market implementation.

Drive the execution of transition plans.

Provide guidance on HR plan for future center growth| in collaboration with the Site HR leader.

Work with CEC HR leadership to align the communication for the field on regional programs| projects and process enhancements.

Responsible for the successful execution of regional HR priorities as outlined by Continent HR Leadership.

General

Provide systemic approach to ensure compliance to HR policies as required by government| local| and Marriott International regulations (audits| tracking systems| data review| etc.).

Travel required in geographic region for support and center visits.

Perform other duties as appropriate.

Candidate Profile

Experience

At least 5 years of HR generalist experience with a preference for multi-unit/multi-brand Marriott International experience.

Experience in a managerial role as an HR specialist (staffing| development| organizational effectiveness| etc) preferred.

Experience operating at the regional level is preferred.

Skills

Strong consulting skills and ability to interface with senior business leaders.

Strong program and organizational skills are essential.

Solid measurement skills related to assessment of information| initiatives and strategies.

Strong verbal and written communication skills.

Ability to articulate and gain support from others.

Proficiency with Microsoft Office products| including Word| Excel and PowerPoint.

Ability to develop and maintain strong interpersonal relationships with regional team members| CEC Sr. Leadership| Site level management and CEC and Corporate COEs.

Strong understanding of property operations and the market.

Strong presentation skills required.

Ability to work in a transaction-driven| deadline-driven environment to meet objectives of assignments while also meeting budget and quality goals.

Attributes

Collaborative in role as a team player.

Persistent in order to drive ideas.

Strong leader able to influence without authority.

Delivers results and ability to balance priorities under pressure.

Leadership presence to establish credibility in area of expertise to influence with all levels of center and above property organizations.

Analytical to make decisions using data and business knowledge.

Comfortable with complexity| ambiguity and change.

Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

High analytical ability to convert soft HR measurement in area of expertise to hard business metrics.

Education/Certification

Bachelor’s degree or equivalent HR experience required.

Graduate degree in Human Resources or related field preferred.

_

Account Director – MICE – W Singapore – Sentosa Cove

APPLY HERE

Job Number 190013GD
Job Category Sales and Marketing
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Provides total account management support for assigned property accounts.
Executes the overall account strategy for assigned accounts to generate and
maximize business for the property. Applies the principles of strategic
account management. Partners with Sales and Marketing leadership| and the
property Leadership team| to develop a comprehensive strategic plan to grow
market share from assigned accounts. As an Account Manager| develops strong
partnerships with buyers for the purpose of penetrating and growing market
share and driving sales for hotel. Focuses specifically on growing market
share from transient and group revenue. Dependent on the size of the property|
the position may also provide day-to-day supervision of Account Sales
associates.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

• Develops and implements the overall account strategy for assigned accounts.

• Retains| expands and grows account revenue of existing accounts through
total account penetration| margin management| and implementation of sales and
marketing initiatives.

• Penetrates assigned accounts for group and transient| as well as exploring
opportunities for extended stay and catering sales business.

• Identifies and aggressively solicits new accounts in coordination with any
relevant Sales and Marketing colleagues and Above Property Sales.

• Develops and implements strategic sales plans .

• Builds and strengthens Accounts with existing and new customers| industry
organizations and brand network to enable future bookings. Activities include
sales calls| entertainment| FAM trips| trade shows| etc.

• Understands the overall market dynamics – competitors’ strengths and
weaknesses| economic trends| supply and demand etc. and how to sell to
assigned accounts.

• Identifies emerging business opportunities and risks within assigned
accounts and provide feedback to key stakeholders (i.e. property Leadership).

• Identifies and implements process improvements and best practices.

• Promotes accountability to drive superior business results.

• Achieves account revenue and sales goals as defined by Leadership. Develop
and achieve operating budgets and manage controllable expenses.

• Anticipates and identifies business opportunities and challenges and respond
with a profitable strategy that aligns with overall business direction.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| GM Reception| Concierge Level hospitality| etc).

Managing Sales Activities

• Executes sales strategy to achieve property goals.

• Maintains current business Accounts for new business within accounts.

• Executes designated sales strategies to develop and solicit specific
accounts to achieve revenue goals.

• Includes successful execution of Sales strategies and business processes.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Establishes and maintains accurate and up-to-date customer| account and
opportunity data each account in Opera Sales and Catering to ensure accurate
reporting.

• Executes and supports Customer Service Standards and hotel’s Brand
Standards.

• Participates in and practice daily service basics of the brand (i.e.| MHR
Spirit to Serve Daily Basics| RHR Savvy Service Basics| Courtyard Basics of
the Day).

• Leverages methodologies| technical and business knowledge across the market.

Building Successful Relationships

• Collaborates and engages third parties that are sourced through the
organization for their individual travel or group planning needs.

• Serves as the account’s “local service guarantee” by ensuring that
outstanding service delivery is maintained at every customer touch point|
issues are resolved timely and to the customers’ 100% satisfaction.

• Leverages Above Property Sales and property Leadership to ensure account
saturation | pull-through of account strategies and selling solutions at
the local property level.

• Develops a close working Account with Operations to ensure execution of
strategies at the hotel level.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc)| in
an effort to optimize sales revenues.

Providing Exceptional Customer Service

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solutions both prior to| and
during the program/event.

• Acts as the customer’s advocate through understanding account needs and
opportunities.

• Resolves guest issues that arise in the sales process. Brings issues to the
attention of property leadership.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
features and services that best meet their needs and exceed their
expectations| while building a Account and loyalty to the business.

Additional Responsibilities

• Conducts and coordinates site inspections for hotels| as required.

• Performs other duties| as assigned| to meet business needs.

_

Director of Banquet – Conrad Centennial Singapore

APPLY HERE

JOB DESCRIPTION
 
A Director of Banquet is responsible for the direction and organization of the
administration of the Banquet department. Establish standards of food and
beverage quality| service and presentation..
What will I be doing?
As a Banquet Director| you will be responsible for planning and ensuring guest
loyalty while maximizing profits for the hotel. Specifically| you would be
responsible for performing the following tasks to the highest standards:
Direct the operations of the Banquets department to meet the needs of the hotel including: planning| delegating| hiring| coaching| counseling| and all other relevant business decisions to maximize food and beverage profitability
Hire| train| motivate| discipline| direct and supervise the work of the associates in the Banquet Department
The ability to develop and maintain all training programs on a continued basis to ensure a high degree of professionalism with the associate
Develop| implement and maintain Banquet service standards and guidelines in accordance with Hilton standards. Ensure consistency through training and continuous improvement methods
Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the Banquet operation. Recommend new operating| marketing and service policies whenever there is declining business or unsatisfactory guest service metrics

Create and develop new and innovative Banquet sets and breaks. Work closely with Executive Chef and Catering and Events Managers to develop new and creative Banquet menus to enhance variety| value and profit

Oversee and manage effectively Banquet budget to include development| forecasting| costs and labor controls to improve productivity and maximize profit

Attend require hotel meetings including BEO| Summit and Post Convention Meetings.

Other duties as assigned

What are we looking for?

A Banquet Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Strong knowledge of hotel/leisure/service sector
Record of success in Conference & Banquet| specifically the ability to deliver profit| control costs| and build customer loyalty
Exceptional communication skill
Exceptional leadership skills to create a winning team
Sets and achieve high standards for self and others| organized and results oriented
Ability to perform job functions with attention to detail| speed and accuracy
Innovative and change driven with a high sense of urgency
Ability to be a clear thinker| remain calm and resolve problems using good judgment
Able to adjust quickly to changing conditions and works well under extreme pressure
Physically fit and energetic

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in a managerial position in hotel/Events Centre or similar
Experience in managing a large team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Accounts Director – MICE – The St. Regis Singapore

APPLY HERE

Job Number 190010HC
Job Category Sales and Marketing
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

•Candidate with less experience may be considered for Manager position

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Cluster Account Director| Sales Centre – The St. Regis Singapore

APPLY HERE

Job Number 19000PQE
Job Category Sales and Marketing
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for proactively soliciting and managing group/catering-related
opportunities. Manages group/catering opportunities not handled by the Event
Booking Center. Actively up-sells each business opportunity to maximize
revenue opportunity. Achieves personal and team related revenue goals. Ensures
business is turned over properly and in a timely fashion for proper service
delivery. Responsible for driving customer loyalty by delivering service
excellence throughout each customer experience. Provide service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new group/catering business to achieve personal and property
revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Monitors same day selling procedures to maximize room revenue and control
property occupancy.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Conducting Daily Sales Activities

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the Event Booking Center.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Provides excellent customer service consistent with the daily service basics
of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels and overall satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| Strategic Accounts) to ensure sales efforts are
coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Participates in and practices daily service basics of the brand.

_