Director| Cyber Fusion Center – Singapore Regional Office

APPLY HERE

Job Number 20030628
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY:

Leads the Marriott Cyber Fusion Center located in Singapore. The Director will
supervise the Cyber Incident Response Team that provides Tier 2/3 incident
response support for the world’s largest travel company. The Cyber Incident
Response team will be the third shift in a 24x7x365 support model. The
Director will also supervise (dotted line) associates who have direct
reporting relationships to US-based leaders in the following areas: Cyber
Incident Response| Threat and Vulnerability Management. This role and its team
will work closely with Director| Cyber Incident Response in the US to provide
24×7 coverage.

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification

8+ years of information technology leadership experience

Direct management of cross functional| sourced| or matrixed teams

3+ years directing/managing a global 24×7 Security Operations Center (SOC) and/or Cyber Incident Response Team

Knowledge of cyber threats| attack tools| techniques and procedures| and containment and remediation strategies

Knowledge of security controls and incident response in a multi-platform environment including on-prem and cloud

Experience in security technologies (i.e.| Incident Case Management| SIEM| SOAR| EDR| Intrusion Prevention| Digital Forensics)

Ability to define| measure and report on incident response KPIs

Preferred:

Current information security certifications (e.g.| CISSP| GCIH| GCIA| GCFE| GCFA)

Knowledge of IT security within an infrastructure environment

Experience with Vulnerability Management tools and processes

Experience with Threat Management tools and processes

Knowledge of privacy regulations and requirements associated with data loss incidents

Excellent analytical skills and ability to apply investigative techniques.

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Proven knowledge of SDLC; good understanding of ITIL v3 Framework

Strong negotiating| influencing and problem resolution skills

Knowledge of business environment| service requirements and hospitality culture

Ability to translate information security objectives into mutually beneficial business strategies

Demonstrated ability to assess customer needs| creatively approach solutions| decide and influence appropriate courses of action

Understanding of IT financial structures and ability to manage to corporate financial practices and goals| including drivers of process cost

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

Graduate/post graduate degree

CORE WORK ACTIVITIES

Cyber Incident Response

Define| lead and deliver cyber incident response processes and procedures and provide routine executive updates.

Maintain technical documentation including standard operating procedures and incident response processes/procedures.

Identify opportunities to automate incident response processes and optimize infrastructure security controls.

Collaborate with and provide direction to the Tier 1 Security Operations Center (MSSP).

Develop new and innovative ways to detect anomalous activity.

Develop| review and test cyber incident response plan.

Use defensive measures and information collected from a variety of sources to identify| analyze| and report events that occur or might occur within the network in order to protect information| information systems| and networks from threats. Identify remediation efforts and oversees efforts to implement them.

Ensure effective transition of responsibilities to the US Cyber Incident Response team daily.

Collaborate within the hospitality and across other industries to identify opportunities to improve security controls or identity threats.

Ensure availability of security systems and services.

Maintain positive relationship with senior leaders from internal stakeholder groups such as other Security Teams IT| Internal Audit| Privacy| Legal| etc.

Identify| report on| and manage operational KPIs.

Participate in| contribute to and lead industry wide information sharing opportunities| including ISAC based relationships.

Stay up to date on operational trends and developments in information security.

Attract| develop| and retain talent to strengthen the organization while providing team members with career growth opportunities inside of the broader security organization| as well as the overall IT organization.

Provide sound advice and recommendations to leadership and staff on a variety of relevant topics within the cyber security discipline.

Apply knowledge of priorities to define company direction| determine how to allocate resources and identify programs or infrastructure that are required to achieve desired goals.

Supervise Threat Management and Vulnerability Management team members located in the APAC offices| assisting their US based leadership in driving their goals and objectives and ensure collaboration across teams.

Cultivate a High-Performing Team

Create a compelling vision| clear direction and strategy for the team

Generate enthusiasm and understanding of the information security vision and how each role contributes to the achievement of that vision

Ensure capabilities are developed and resources are aligned to support the strategy

Attract| motivate| develop and retain highly skilled leaders; champion and model leadership development

Create and sustain a work environment that drives associate engagement and enables business success

Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization

Serve as a role model and ensure all information security leaders are visible and effective partners with IT counterparts| broader Marriott stakeholders| and service providers

_

Director of Sales & Marketing – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20032948
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director| Compliance – Singapore Regional Office

APPLY HERE

Job Number 20032465
Job Category Finance and Accounting
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Director of Compliance manages a remote team responsible for
monitoring| evaluating and improving the control environment and operational
effectiveness for managed hotels and ensuring compliance with Marriott’s
financial policies and procedures. Those activities are concerned with
assisting and training hotels in strengthening and enhancing processes and
tools to create strong internal controls which minimize risk and safeguard the
company and hotel owners’ assets. The individual uses strong audit skills and
finance knowledge to constantly monitor trends in various countries and
markets to identify opportunities and threats to compliance. This individual
works with significant independence but will partner with the continent|
regional and area teams to identify control weaknesses and present
recommendations to financial leaders. S/he will also provide support in
investigations. This position reports to the Senior Vice President of Finance
and the Vice President| Business Finance & Administration.

EXPECTED CONTRIBUTIONS

Develops objectives and plans consistent with the objectives and priorities as indicated by senior management. Develops and/or enhances audit tools and reviews the internal controls within the region.
Conducts property visits across the continent to assess internal controls in areas which include: Cash| Balance Sheet Certifications| Property Self Audits| Purchasing| Payroll and other accounting processes and key control initiatives and policies as directed.
Partners with senior management and works with the Area Directors of Finance to identify and prioritize properties that should be reviewed by the Compliance Team.
Partners with other discipline heads to seek alignment and shared ownership for non-financial related internal controls.
Ensures that accounting and self-audit principles and policies are followed| and trains hotels about the adequacy and effectiveness of internal accounting procedures| operating systems| financial policy compliance and overall controls.
Participates in meetings as required by leadership.
Develops plans to ensure satisfactory weakness resolution and collaborates with properties and ADOFs to resolve weaknesses in a timely manner.
Confers with Company management on opportunities to improve policies| programs| tracking and follow up activities of the continent; makes recommendations regarding specific areas of responsibility. Ensures consistent treatment and resolution of issues.
Meets with Company management at all levels to discuss audit plans and results and make recommendations to resolve findings requiring corrective action.
Works closely with Internal Audit to follow-up on issues and recommendations resulting from property and regional audits| and develops plans to improve overall control environment. Collaborates with Internal Audit and global Managers of Internal Control to share and leverage best practices on audit plans| audit checklists and tools| internal control matters| policy and procedure recommendations| etc.
Trains property teams on control environment enhancements and share best practices within and between regions.
Reviews tracking of audit results through Quickbase (or other designated audit tool) and reports out to Regional management regularly on the status of all property self-audits in the region. Identifies properties that have not met audit completion goals or who are not properly using the audit tool to report audit scores and document action plans and audit deficiencies.
Leads and provides guidance to remote team members
Provides support to the Continent Fraud Committee’s investigation process and helps to resolve cases when required.
Advises on Adhoc requests

CANDIDATE PROFILE

Knowledge and Skills

Strong audit and system skills as well as process thinking.
Thorough knowledge of the principles| procedures| and techniques of accounting| and of financial records and transactions including| but not limited to| generally accepted accounting principals.
Developed accounting| finance and analytical skills including experience with cash management| forecasting| revenue management strategies| long-term capital expenditures planning and project management skills.
Demonstrates ability to evaluate business trends to influence business strategies.
Resourceful in resolving issues and solving problems| leveraging resources to get results.
Translates business needs into what needs to get done; ensures that all work is completed effectively; maintains high performance standard; works effectively by using a highly collaborative style.
Creates an atmosphere in which timely information flows smoothly both upward and downward through the organization; possesses exceptional communication and presentation skills.
Supports| manages and initiates change within the organization| taking steps to remove barriers or to accelerate its pace.
Actively pursues learning and self-development to enhance personal| professional and business growth; shares learning.
Knowledge of overall hotel operations and governances.
Ability to work independently and take initiative; strong time management skills.
Strong interpersonal skills with the ability to negotiate and influence others at all levels| including senior management.
Effective decision-making skills; can choose a prompt course of action amongst options involving uncertainty or risk.
Strong problem-solving skills; encourages new innovative solutions when appropriate.
Ability to build consensus amongst various stakeholders with competing priorities.
Effective change management skills.
Strong verbal and written communications skills

__

Minimum Job Specifications

Bachelor|s degree in accounting| finance or a related field;
CPA or CFE
Minimum of 5 years of experience in auditing/controls
Supervisory experience required
Ability to travel approximately 50%
Excellent English skills

_

Director of Sales & Marketing – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20020240
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director| Cyber Fusion Center – Singapore Regional Office

APPLY HERE

Job Number 20030628
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY:

Leads the Marriott Cyber Fusion Center located in Singapore. The Director will
supervise the Cyber Incident Response Team that provides Tier 2/3 incident
response support for the world’s largest travel company. The Cyber Incident
Response team will be the third shift in a 24x7x365 support model. The
Director will also supervise (dotted line) associates who have direct
reporting relationships to US-based leaders in the following areas: Cyber
Incident Response| Threat and Vulnerability Management. This role and its team
will work closely with Director| Cyber Incident Response in the US to provide
24×7 coverage.

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification

8+ years of information technology leadership experience

Direct management of cross functional| sourced| or matrixed teams

3+ years directing/managing a global 24×7 Security Operations Center (SOC) and/or Cyber Incident Response Team

Knowledge of cyber threats| attack tools| techniques and procedures| and containment and remediation strategies

Knowledge of security controls and incident response in a multi-platform environment including on-prem and cloud

Experience in security technologies (i.e.| Incident Case Management| SIEM| SOAR| EDR| Intrusion Prevention| Digital Forensics)

Ability to define| measure and report on incident response KPIs

Preferred:

Current information security certifications (e.g.| CISSP| GCIH| GCIA| GCFE| GCFA)

Knowledge of IT security within an infrastructure environment

Experience with Vulnerability Management tools and processes

Experience with Threat Management tools and processes

Knowledge of privacy regulations and requirements associated with data loss incidents

Excellent analytical skills and ability to apply investigative techniques.

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Proven knowledge of SDLC; good understanding of ITIL v3 Framework

Strong negotiating| influencing and problem resolution skills

Knowledge of business environment| service requirements and hospitality culture

Ability to translate information security objectives into mutually beneficial business strategies

Demonstrated ability to assess customer needs| creatively approach solutions| decide and influence appropriate courses of action

Understanding of IT financial structures and ability to manage to corporate financial practices and goals| including drivers of process cost

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

Graduate/post graduate degree

CORE WORK ACTIVITIES

Cyber Incident Response

Define| lead and deliver cyber incident response processes and procedures and provide routine executive updates.

Maintain technical documentation including standard operating procedures and incident response processes/procedures.

Identify opportunities to automate incident response processes and optimize infrastructure security controls.

Collaborate with and provide direction to the Tier 1 Security Operations Center (MSSP).

Develop new and innovative ways to detect anomalous activity.

Develop| review and test cyber incident response plan.

Use defensive measures and information collected from a variety of sources to identify| analyze| and report events that occur or might occur within the network in order to protect information| information systems| and networks from threats. Identify remediation efforts and oversees efforts to implement them.

Ensure effective transition of responsibilities to the US Cyber Incident Response team daily.

Collaborate within the hospitality and across other industries to identify opportunities to improve security controls or identity threats.

Ensure availability of security systems and services.

Maintain positive relationship with senior leaders from internal stakeholder groups such as other Security Teams IT| Internal Audit| Privacy| Legal| etc.

Identify| report on| and manage operational KPIs.

Participate in| contribute to and lead industry wide information sharing opportunities| including ISAC based relationships.

Stay up to date on operational trends and developments in information security.

Attract| develop| and retain talent to strengthen the organization while providing team members with career growth opportunities inside of the broader security organization| as well as the overall IT organization.

Provide sound advice and recommendations to leadership and staff on a variety of relevant topics within the cyber security discipline.

Apply knowledge of priorities to define company direction| determine how to allocate resources and identify programs or infrastructure that are required to achieve desired goals.

Supervise Threat Management and Vulnerability Management team members located in the APAC offices| assisting their US based leadership in driving their goals and objectives and ensure collaboration across teams.

Cultivate a High-Performing Team

Create a compelling vision| clear direction and strategy for the team

Generate enthusiasm and understanding of the information security vision and how each role contributes to the achievement of that vision

Ensure capabilities are developed and resources are aligned to support the strategy

Attract| motivate| develop and retain highly skilled leaders; champion and model leadership development

Create and sustain a work environment that drives associate engagement and enables business success

Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization

Serve as a role model and ensure all information security leaders are visible and effective partners with IT counterparts| broader Marriott stakeholders| and service providers

_

Account Director – W Singapore – Sentosa Cove

APPLY HERE

Job Number 20020171
Job Category Sales and Marketing
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Provides total account management support for assigned property accounts.
Executes the overall account strategy for assigned accounts to generate and
maximize business for the property. Applies the principles of strategic
account management. Partners with Sales and Marketing leadership| and the
property Leadership team| to develop a comprehensive strategic plan to grow
market share from assigned accounts. As an Account Manager| develops strong
partnerships with buyers for the purpose of penetrating and growing market
share and driving sales for hotel. Focuses specifically on growing market
share from transient and group revenue. Dependent on the size of the property|
the position may also provide day-to-day supervision of Account Sales
associates.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

• Develops and implements the overall account strategy for assigned accounts.

• Retains| expands and grows account revenue of existing accounts through
total account penetration| margin management| and implementation of sales and
marketing initiatives.

• Penetrates assigned accounts for group and transient| as well as exploring
opportunities for extended stay and catering sales business.

• Identifies and aggressively solicits new accounts in coordination with any
relevant Sales and Marketing colleagues and Above Property Sales.

• Develops and implements strategic sales plans .

• Builds and strengthens Accounts with existing and new customers| industry
organizations and brand network to enable future bookings. Activities include
sales calls| entertainment| FAM trips| trade shows| etc.

• Understands the overall market dynamics – competitors’ strengths and
weaknesses| economic trends| supply and demand etc. and how to sell to
assigned accounts.

• Identifies emerging business opportunities and risks within assigned
accounts and provide feedback to key stakeholders (i.e. property Leadership).

• Identifies and implements process improvements and best practices.

• Promotes accountability to drive superior business results.

• Achieves account revenue and sales goals as defined by Leadership. Develop
and achieve operating budgets and manage controllable expenses.

• Anticipates and identifies business opportunities and challenges and respond
with a profitable strategy that aligns with overall business direction.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| GM Reception| Concierge Level hospitality| etc).

Managing Sales Activities

• Executes sales strategy to achieve property goals.

• Maintains current business Accounts for new business within accounts.

• Executes designated sales strategies to develop and solicit specific
accounts to achieve revenue goals.

• Includes successful execution of Sales strategies and business processes.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Establishes and maintains accurate and up-to-date customer| account and
opportunity data each account in Opera Sales and Catering to ensure accurate
reporting.

• Executes and supports Customer Service Standards and hotel’s Brand
Standards.

• Participates in and practice daily service basics of the brand (i.e.| MHR
Spirit to Serve Daily Basics| RHR Savvy Service Basics| Courtyard Basics of
the Day).

• Leverages methodologies| technical and business knowledge across the market.

Building Successful Relationships

• Collaborates and engages third parties that are sourced through the
organization for their individual travel or group planning needs.

• Serves as the account’s “local service guarantee” by ensuring that
outstanding service delivery is maintained at every customer touch point|
issues are resolved timely and to the customers’ 100% satisfaction.

• Leverages Above Property Sales and property Leadership to ensure account
saturation | pull-through of account strategies and selling solutions at
the local property level.

• Develops a close working Account with Operations to ensure execution of
strategies at the hotel level.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc)| in
an effort to optimize sales revenues.

Providing Exceptional Customer Service

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solutions both prior to| and
during the program/event.

• Acts as the customer’s advocate through understanding account needs and
opportunities.

• Resolves guest issues that arise in the sales process. Brings issues to the
attention of property leadership.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
features and services that best meet their needs and exceed their
expectations| while building a Account and loyalty to the business.

Additional Responsibilities

• Conducts and coordinates site inspections for hotels| as required.

• Performs other duties| as assigned| to meet business needs.

_

Director of Sales & Marketing – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20020240
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director of Human Resources – The Westin Singapore

APPLY HERE

Job Number 20006488
Job Category Human Resources
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Regional Director of Residences – Singapore Regional Office

APPLY HERE

Job Number 20007529
Job Category Rooms and Guest Services Operations
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Regional Director of Residences (RDOR) provides professional management
and above property oversight of the company’s managed and franchised branded
residences. The position will be based in our regional offices in Singapore.
Oversight responsibilities are pursuant to the terms of our management
agreements and company residential brand standards. The RDOR ensures
compliance with regulatory requirements| standard residential operating
procedures and governing documents. They will use expert knowledge to
facilitate decisions in association governance| finance and accounting|
property management and owner and associate engagement. The RDOR will work as
a member of a small Residences team and actively collaborate and support the
development of new pipeline projects.

CANDIDATE PROFILE

Education and Experience

Bachelor’s degree in Hospitality Management| Real Estate or Finance

8-10 years of experience working in the hospitality and/or property management business.

Property Management license (CMCA| AMS| IREM| CAM) and/or any other relevant property management certifications.

CORE WORK ACTIVITIES

Maintain complete knowledge of and compliance with all company policies and procedures.

Lead the sites through the Business Priority Matrix goal setting process and approves annual goals.

Perform property operational reviews and evaluations. Review property compliance with local real estate and residential laws/regulations| management agreements and other governing documents.

Ensure compliance and timely completion of all self-audits| reports and documents any inconsistencies or instances of non-compliance.

Support residential team in research| content and tools to communicate best practices in residential and mixed-use execution. Serve as in-house expert on market specific residential requirements.

Partner with the brand teams to create relevant brand extensions that create value to the key stakeholders and that aligns and enhances the brand.

Partner with hotel operations teams and hotel-based General Managers to create the operating structure to meet company obligations post opening of hotel/residence projects.

Provide guidance in property management set-up| including establishing home owners’ associations.

Represent Marriott International above property leadership by attending Annual Meetings as needed. Handle owner/tenant/board complaints that require escalation above the project level.

Guide leadership on the appropriate method of communication for non-compliant residents related to property rules and regulations| and on the appropriate way to handle documentation served by a process server (e.g.| subpoenas| law enforcement).

Participate in the interviewing and hiring of residential leadership positions. Assists in the sourcing and placing of world class residential talent.

Provide regular feedback on site leader performance to hotel general managers.

Provide input on all aspects of residential brand standards| heart of the house design| standard operating processes| safety programs| and implementation of labor management systems.

Partner with the Senior Vice President| Residences in the creation of key residential initiatives that focus on product quality| financial results and that are aligned with the company’s strategic plan.

Facilitate consistent implementation of high standards for life safety| loss prevention| unit owner identity and privacy protection through the creation of above property audits and site visits.

Maintain awareness of the physical plant(s) with attention to protection of the asset and plans to increase its value through superior care.

Participate in the development of training programs related to property management.

Review and approve annual budgets.

Support in post-deal signing and pre-opening in property and asset management issues.

MANAGEMENT COMPETENCIES

Leadership

_Adaptability_ – Maintain performance levels under pressure or when experiencing changes or challenges in the workplace.

_Communication_ – Convey information and ideas to others in a convincing and engaging manner through a variety of methods.

_Problem solving and Decision Making_ – Identify and understand issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

_Professional Demeanor_ – Exhibit behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

_Building and Contributing to Teams_ – Participate as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

_Driving for Results_ – Set high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

_Planning and Organizing_ – Gather information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals.

Building Relationships

_Coworker Relationships_ – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

_Customer Relationships_ – Develops and sustains relationships based on an understanding of owner/developer/stakeholder needs and actions consistent with the company’s service standards.

_Global Mindset_ – Supports Associates and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures Associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

_Organizational Capability_ – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

_Talent Management_ – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

_Applied Learning_ – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

_Business Acumen_ – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

_Technical Acumen_ – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

|

Skill in working with association governance organizations. This includes knowledge of statutory requirements| condominium and condo-hotel structures| and meeting management (such as agendas| Robert’s Rules of Order).

Knowledge of the operating principles and practices of all brand hotel and Residences functions to support successful operations of the overall property.

Knowledge of general accounting principles and company accounting policies and procedures. This includes general accounting and financial reporting| auditing| accounts payable| and accounts receivable.

Knowledge of financial principles and practices required in an owner association environment| to include budget management and tracking| governance and governmental filing requirements| and reserve study procedures.

Knowledge of profit and loss statements| operating budgets| forecasting and scheduling| and the reporting of financial data.

Ability to read| understand| and adhere to basic contract elements (e.g.| management agreement| terms| condominium act declaration/by-laws| warranties| and turnover documents).

Ability to conduct legally defensible investigations including conducting interviews| information retention| preservation of evidence| and writing of reports.
Knowledge and ability to prepare contract documents to formalize business process. Knowledge of the bidding and contracting processes and relevant local regulations and requirements.
Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner’s assets.
Ability to read and understand technical instructions| schematics| and blueprints (e.g.| electrical schematics| building blueprints).
Ability to focus attention on Board Members| Owners| and Associate’s needs and professionally address issues and concerns as they may arise.
Ability to think critically and strategically to ensure the brand continues to grow in a meaningful way both internally and externally in the market and against competing companies.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Ability to effectively communicate with board members| board presidents| owners| tenants| executive leaders within Marriott International| Hotel GM’s and Associates.

Strong Presentation Skills

Self-Motivated individual with strong organizational skills and time management skills

Ability to prioritize responsibilities| projects and generally promote a highly productive| professional work environment.
Creates an environment of continuous improvement

_

Director of Sales & Marketing – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20020240
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_