Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests’ satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a “can-do” approach to all tasks assigned.
Review all in-house, arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service, clean and turndown all butler suites and rooms.
Be familiar with the set-up and functionality of all equipment in the suites
Escort guests from the front of the hotel to the suites and serve the guests as needed, such as hotel tours, suite tours, detailed explanation of services, unpacking and packing luggage.
Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service, linen, restocking amenities, equipment and supplies.
Attend to laundry, dry cleaning, ironing, mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.
Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs, respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.
Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet, professional, well-groomed disposition is a must for this position.
Comfortable with rotating shift work, including PH and weekends