Guest Relations Officer – CBRE – Singapore

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Guest Relations Officer
Singapore – Singapore
Ref#: 19016968
Date published: 7-May-2019
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At CBRE- our people enjoy the flexibility of working in a global real estate
and property services organisation with tremendous scale. Every day you are
empowered to be better and this is achieved through the platform and resources
you have access to and the ability to work in an inclusive and collaborative
environment where you will be challenged to grow and be your best every day.
We currently have an opportunity for an experienced Executive – Guest
Relations to provide the highest quality reception and administrative suppor

to our brand new office at Paya Lebar Quarter. This is a fast paced- tea

focused role that will give you the opportunity to bring your five sta

service experience to the corporate world.

Some of your responsibilities will include;

Acts as deputy FM in the event of FM absence
Who has leadership experience- mature and have relevant skills/experience/knowledge in events and other soft services
Part of the escalation for all Client related issues
Oversee the front office function- events- helpdesk function- cafeteria and Hygiene operation
Schedule and manage facilities work orders
Responsible for administrative works- manage DO/PO/invoice- maintain file on work orders- reports- and all other facilities related file
To closely monitor the day to day functions of the facility.
Meeting with the customers and taking the feedback about the Facilities
Daily conducting the meeting with the FM Team and taking the feedback about the work
Generation of Monthly Report and sending it to Facilities Manager- provides manager with analysis and reports of vendor quality and work completion.
Taking all the details from the Admin Executive
Manage the CBRE receptionist and CBRE Helpdesk team
Vendor management comprising of janitorial- pest control- indoor plants

To be successful in this position you must have a proven track record in a
similar role in a corporate or hospitality environment. We are looking for a
polished and strong team player- with superior attention to detail and the
ability to manage a busy workload. You will be professional and have a
flexible approach to adapt to a changing environment. The ability to
communicate at all levels and have a genuine commitment to customer service is
essential.

If working with the best in an exciting and rewarding team environment appeals
to you- then we want to hear from you today.

Please note- due to the volume anticipated for this role- only shortlisted
candidates will be contacted.

Receptionist (West based) – CBRE – Singapore

APPLY HERE

Receptionist (West based)
Singapore – Singapore
Ref#: 19016215
Date published: 2-May-2019
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JOB SUMMARY
Provides support for reception and admin services- mail services- phone-
meeting rooms and location services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives and directs incoming calls to appropriate personnel and voicemail.
Greets and announces clients- applicants and visitors.
Follows security procedures for recording guests- suppliers and other visitors

Arranges escorts as needed

Issues visitor passes and validates parking

Assists with scheduling and preparing meeting and conference rooms

Coordinates setup of conference/meetings rooms.
Arranges for and reserves projectors and other meeting equipment- ensuring equipment is in good operating condition.
Arranges video and/or web conferencing as needed.
Coordinating Activities catering for meeting and events.
May negotiate pricing and menus.
Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
Performs general administrative and clerical duties such as distributing office faxes- packages and mail as required.
Record inbound and outbound courier- freight and mail. Meters mail.
Arrange messenger service as needed(if needed).
Orders office supplies and other common use items for the location- such as café supplies- equipment toner- printer paper- freight and shipping supplies- name cards- etc.
Maintains neat appearance reception area- conference rooms café and other common areas.
Requests building and housekeeping services as needed.
Periodically inspects common area equipment to ensure good operating condition.
Arranges equipment service as needed.
Maintains records and logs of service requests and tracks their status.
Performs other duties as assigned.

Brief Duties & Responsibilities stated- more details will be provided during the interview.

KEY REQUIREMENTS

At least 2 years of receptionist & administrative working experience
Basic knowledge on windows(Excel- Windows Powerpoint- etc)
Good working attitude and team player
Good customer service skills
Ability to work in fast pace environment and strong organizational skills

In-Room Dining – Server – The Ritz-Carlton – Singapore

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Job Number 19001A8T
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge Manager – The Westin Singapore

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Job Number 19001A7V
Job Category Rooms and Guest Services Operations
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in accordance
with hotel standards. Maintains a concierge service and management philosophy
that serves as a guide to respective staff. Assists in developing and
maintaining the acknowledgment and service of all guests visiting the
location. Supports management to ensure all departments are aware of all
guests’ needs and information prior to arrival that will lead to a unique|
memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; no prior
work experience required

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations| ensuring the quality| standards and
meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Supports concierge team to keep them focused on the critical components of
operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

• Supports the establishment of an effective database to be used by all team
members for restaurant and local attractions.

• Establishes relationships with local attractions| restaurants and other
businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested
(e.g.| car rental| airline and train tickets| office services| beauty and
barber services| baby sitting| repairs| shopping).

• Maintains awareness of cultural differences needed to meet guest|s specific
needs and requirements.

• Provides check-in and check-out services and handles reservations when
needed.

• Maintains knowledge of rooms and their locations| services and facilities of
the hotel.

• Ensures repeat and VIP guests are receiving appropriate service and ensures
their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count| arrivals/departures| VIPs|
scheduled in-house group names| background| activities| locations| and times
as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures concierge team effectively handles guest requests and adheres to all
hotel policies| procedures and standards while striving towards total guest
satisfaction.

Ensuring Exceptional Customer Service

• Assists in ensuring the concierge team provides services that are above and
beyond for customer satisfaction and retention.

• Improves service by assisting individuals to understand guest needs|
providing guidance| feedback| and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Supports employees understanding of customer service expectations and
parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Informs and/or updates the executives and the peers on relevant information
in a timely manner.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the front of house goals to produce desired
results.

_

Guest Services – Guest Relations Officer – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19001A6J
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Office Manager – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 190016P1
Job Category Rooms and Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility
include Bell Staff| Switchboard Operations| Guest Services/Front Desk as
applicable. As a department head| directs and works with managers and
employees to successfully execute all front office operations| including guest
arrival and departure procedures. Strives to continually improve guest and
employee satisfaction and maximize the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 2 years
experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of
responsibility.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team
members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Keeps Front Office team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and
consistent message regarding the Front Office goals to produce desired
results.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and
overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Acts as the “Service Champion” for the Front Office and creates a positive
atmosphere for guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service| and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the
appropriate skills and in a timely manner to meet the business needs of the
operation.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates
the development of solutions to prevent reoccurrence.

_

Front Office – Guest Services Agent – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 190018PF
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Receptionist (2 vacancies) – CBRE – Singapore

APPLY HERE

Receptionist (2 vacancies)
Singapore – Singapore
Ref#: 19015698
Date published: 26-Apr-2019
Share with: Facebook Twitter Send to a friend
JOB SUMMARY
Provides support for reception and admin services- mail services- phone-
meeting rooms and location services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives and directs incoming calls to appropriate personnel and voicemail.
Greets and announces clients- applicants and visitors.
Follows security procedures for recording guests- suppliers and other visitors

Arranges escorts as needed

Issues visitor passes and validates parking

Assists with scheduling and preparing meeting and conference rooms

Coordinates setup of conference/meetings rooms.
Arranges for and reserves projectors and other meeting equipment- ensuring equipment is in good operating condition.
Arranges video and/or web conferencing as needed.
Coordinating Activities catering for meeting and events.
May negotiate pricing and menus.
Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
Performs general administrative and clerical duties such as distributing office faxes- packages and mail as required.
Record inbound and outbound courier- freight and mail. Meters mail.
Arrange messenger service as needed(if needed).
Orders office supplies and other common use items for the location- such as café supplies- equipment toner- printer paper- freight and shipping supplies- name cards- etc.
Maintains neat appearance reception area- conference rooms café and other common areas.
Requests building and housekeeping services as needed.
Periodically inspects common area equipment to ensure good operating condition.
Arranges equipment service as needed.
Maintains records and logs of service requests and tracks their status.
Performs other duties as assigned.

Brief Duties & Responsibilities stated- more details will be provided during the interview.

Key Requirements

At least 2 years of receptionist & administrative working experience
Basic knowledge on windows(Excel- Windows Powerpoint- etc)
Good working attitude and team player
Good customer service skills
Ability to work in fast pace environment and strong organizational skills

Guest Services Manager – W Singapore – Sentosa Cove

APPLY HERE

Job Number 1900079F
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Junior Residential Concierge / Residential Concierge – W Singapore – Sentosa Cove

APPLY HERE

Job Number 18002LO2
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Description

Are you a person who loves to meet and interact with people? Do you like to
actively learn more about the residential operation? Then you are that special
someone that we have been looking for all this time.

As a Residential Concierge| you will be required to facilitate special
requests to include airline reservations| ground transportation| dining
reservations| spa and salon appointments| tickets to major events|
accommodations| discount admissions| local area information and maps| and
other services. In addition| you will have to assist with the direction and
supervision of moves by scheduling and monitoring elevator and lobby access.

We are ideally looking for someone

Minimum Diploma and or equivalent in the Hospitality Industry
At least 2 years of related experience in concierge| hospitality| or service.
Possess good communication & interpersonal skills. Ability to converse in a foreign language will be an added advantage.
Proficient in Microsoft Office software and Internet.
Possess a Class 3 Driving License.

We offer a unique working environment within our innovative W brand and our
dedicated team! And great opportunities for career development!

Interested? Let us know now!

Human Resources Department

W Singapore Sentosa Cove Hotel

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