Guest Experience Executive – The St. Regis Singapore

APPLY HERE

Job Number 19000TB2
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Spa Concierge – The St. Regis Singapore

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Job Number 18003865
Job Category Spa
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

In-Room Dining – Captain – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000TW5
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Office – Manager on Duty – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000TW2
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Entry level management position that is responsible for leading and assisting
with the successful completion of daily shift requirements. Front office areas
include Bell/Door Staff| Switchboard and Guest Services/Front Desk. Strives to
ensure guest and employee satisfaction and achieve the operating budget.
Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence.

• Coaches| counsels and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or
Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job
descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and
consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce
bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property
occupancy.

• Understands the impact of Front Desk operations on the overall property
financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implementing the customer recognition/service program| communicating and
ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Conducts training when appropriate.

• Participates in the employee performance appraisal process.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updating the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Understands the functions of the Bell Staff| Switchboard and Concierge/Guest
Services operations.

• Complies with loss prevention policies and procedures.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Services – Bellman – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000TTZ
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Service Executive – Conrad Centennial Singapore

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Executive supervises the Front Office Team (Guest Service
Agents| Operators and Bell Attendants) to ensure that our Guests receive an
exceptional experience from check-in through check-out.
What will I be doing?
As a Guest Service Executive| you are part of the Front Office Team which is
the main connection between Guests| the Hotel and the various hotel
departments. You are responsible for performing the following tasks to the
highest standards:
Assign and instruct Guest Service Agents| Operators and Bell Attendants in details of work
Manage front desk operations by completing a checklist of important daily tasks| determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents| Operators| Reservation Agents| Bell Attendants and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre-shift meetings| communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standard

Perform other duties assigned by the Front Office Manager or Assistant Front Office Manage

Respond promptly to guest requests for a supervisor of manage

Ensure that a detailed hand over is carried out between shifts including the volume of business| special guests| tasks to be clarified/completed and any special events that are taking plac

Ensure a high level of product knowledge of the hotel and the local area| and know what is happening in the hotel
Ensure our customers receive a fast| efficient and friendly check in and check out
Ensure all customers| queries or requests are handled in a polite| efficient manner and a high level of customer service is consistently maintained
Preparation and co-ordination of group arrivals/departures. – Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash| credit cards| cheques| etc. and is able to post these in the computer correctly
Have detailed knowledge of the fire| safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations on the Executive Floor| and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Ability to effectively deal with internal and external customers| some of whom will require high levels of patience| tact and diplomacy to defuse anger| collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Agent- Retail – Marina bay Hotel – Singapore

APPLY HERE

Guest Service Agent- Retail
Apply now Job no: 493548
Work type: Full-Time
Location: Marina Bay Sands
Categories: Retail
_JOB SCOPE_
Ensure high-level of guest satisfaction through excellent sales service
Build productivity trust with guests
Assess guest’s needs and provide assistance or information on product features
Upsell souvenir
To apply the OneMBS values through daily work
Cashiering duties – Process POS (point of sale) purchases via cash- credit cards- room charge- vouchers or Sands Rewards Card

Maintain stock inventory and minimize spoilages or los

Comply with inventory control procedure

Maintaining the store’s cleanliness and visual appearance in high standards
Able to work both indoor and outdoor environment

_JOB REQUIREMENTS_

Proven work experience with as a Retail Sales Associate- Sales Representative or similar roles
Hands on experience with POS transactions
Good command of English; verbal & written. Bilingual is a plus point.
Basic math skills
Presentable and well groomed
Friendly & energetic personality with customer service focus

Able to do shift work and work on weekends
Able to do over time when necessary

Guest Service Executive – Call Centre Agent (Express Service) – Marina bay HarborFront – Singapore

APPLY HERE

Guest Service Executive – Call Centre Agent (Express Service)
Apply now Job no: 492354
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
_JOB SCOPE_
Handle and assist guests via internal/ external incoming calls and emails of the hotel and general inquiries hotline
Handle first level guest complaints and resolve them with calm and professionalism
Communicate situations where guests are dissatisfied or experiencing a problem and offer/discuss the resolution to the Manager on Duty promptly
Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested tim
Ensure accuracy & promptness in relaying to guests’ messages
Maintain up-to-date hotel information of events and activities so that guests will receive accurate and prompt information when requeste

Perform functions of Concierge- Sales & Front Office services and requests effectively & efficientl

Respond to emergency situations with composure and effectively- according to hotel guideline

Ensure that all individual- team and departmental KPI’s are achieved
Any other responsibilities that may be assigned from time to time

_JOB REQUIREMENTS_

GCE ‘O’ Level- Nitec or higher
Candidates with hotel or tourism experience will have an added advantage
Demonstrate knowledge and proven experience in Customer Service and Complaint handling skills
Strong operational background with good organizational and problem solving skills
Must have the ability to handle multiple tasks simultaneously and work well under pressure
Candidates must possess computer & internet knowledge
Must be fluent in reading- writing and speaking English
Proficiency in other languages such as Mandarin- Malay- Japanese and Korean are extremely beneficial
Possesses pleasant voice with excellent telephone etiquette
Must be customer or service oriented.
Must possess effective communication skills- both verbal and written
Proficient in Microsoft Office applications such as Microsoft Outlook
Must be willing to work any day of the week- rotational shifts (including public holidays and overnight shifts) depending on operation needs
A good team player and takes initiative to assist other Team Members when require
Must be goal-oriented and highly motivated self-starter with the ability to adapt to changes in a dynamic environment
Mature- meticulous- resourceful- organized and able to work independently
Work is carried out predominantly in the Express Service Department in Singapore but is subject to change to meet business/operational needs
Able to work in front of computer screen for extended periods of time
Able to type using computer keyboards for extended periods of time
Able to sit for extended periods of time

Chief Concierge – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19000OMK
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in accordance
with hotel standards. Maintains a concierge service and management philosophy
that serves as a guide to respective staff. Assists in developing and
maintaining the acknowledgment and service of all guests visiting the
location. Supports management to ensure all departments are aware of all
guests’ needs and information prior to arrival that will lead to a unique|
memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

Diploma in Hotel and Restaurant/Tourism Management with at least 5 years|
relevant experience

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations| ensuring the quality| standards and
meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Supports concierge team to keep them focused on the critical components of
operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

• Supports the establishment of an effective database to be used by all team
members for restaurant and local attractions.

• Establishes relationships with local attractions| restaurants and other
businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested
(e.g.| car rental| airline and train tickets| office services| beauty and
barber services| baby sitting| repairs| shopping).

• Maintains awareness of cultural differences needed to meet guest|s specific
needs and requirements.

• Provides check-in and check-out services and handles reservations when
needed.

• Maintains knowledge of rooms and their locations| services and facilities of
the hotel.

• Ensures repeat and VIP guests are receiving appropriate service and ensures
their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count| arrivals/departures| VIPs|
scheduled in-house group names| background| activities| locations| and times
as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures concierge team effectively handles guest requests and adheres to all
hotel policies| procedures and standards while striving towards total guest
satisfaction.

Ensuring Exceptional Customer Service

• Assists in ensuring the concierge team provides services that are above and
beyond for customer satisfaction and retention.

• Improves service by assisting individuals to understand guest needs|
providing guidance| feedback| and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Supports employees understanding of customer service expectations and
parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Informs and/or updates the executives and the peers on relevant information
in a timely manner.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the front of house goals to produce desired
results.

_

Guest Relations Agent (Executive Lounge) – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 19000DEU
Job Category Rooms and Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel| Singapore| Singapore VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Monitor club lounge for seating availability| service| safety| and well being
of guests. Maintain cleanliness and condition of bar| bar unit| tables| and
other tools. Prepare and serve hot| cold| and/or alcoholic beverages. Stock
ice| glassware| and supplies. Anticipate and communicate replenishment needs
promptly. Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies| transporting supplies from
storeroom to bar set-up area as required. Secure liquors| beers| wines|
coolers| cabinets| and storage areas. Document pertinent information in
department logbook. Forecast additional meal requirements and communicate
special requests to the kitchen. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 25 pounds; and stand| sit| or
walk for an extended period of time or for an entire work shift. Perform other
reasonable job duties as requested by Supervisors.

_