Information Technology Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19118911
Job Category Information Technology
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

As a member of the property management staff| contributes advanced knowledge
and skill in technology and general hospitality business knowledge to support
the property and technology Information Resources objectives. Position is
responsible to the property for all technology planning| decision-making|
implementation| and maintenance. May manage property systems technicians and
interfaces with vendors| owners| Executive Committee and property staff.

CORE WORK ACTIVITIES

__Ensuring Client Technology Needs are Met_ _

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Monitors| verifies and manages the acquisition and maintenance of property
based systems.

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Maintains| inspects and repairs equipment.

• Inspects and verifies the maintenance of the equipment or the environment.

• Verifies that computer and network operations are monitored at the property|
backup/recovery functions are performed on scheduled basis and administration
functions for hardware| operating and application systems are maintained and
completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications
systems are functional at all times.

• Verifies solutions are consistent with the client|s needs and brand specific
IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new
applications| provide user tips| alert users of system problems and inform
staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and
system performance.

__Managing Projects and Policies_ _

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Monitors processes and evaluating information according to SOP and LSOP
requirements.

• Enforces IR policies and standards protecting company hardware| software and
other resources at the property.

• Directs maintenance of equipment and installed software applications
inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Performs an assessment of needs| ensuring compliance with brand specific
standards| budget and capital requirements.

• Determines priorities| schedules| plans and necessary resources to ensure
completion of any property projects on schedule and according to
specification.

• Verifies problems are correctly reported| routed| tracked and solved| with
the system user being informed of situation at all times.

• Verifies proper asset management.

• Performs on-site monitoring of all projects.

• Verifies that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizes performance and produces desired business results.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides technical expertise and support.

Leading IR Team

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Provides a technical perspective to information needs along with
cost/benefits understanding in an influencing role.

__Managing and Conducting Human Resource Activities_ _

• Verifies employees are treated fairly and equitably.

• Verifies property policies are administered fairly and consistently.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Coordinates property efforts| prioritizes needs and communicates those needs
to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point
for problem resolution.

_

Commis – The St. Regis Singapore

APPLY HERE

Job Number 19118867
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Connect your passions with a rewarding opportunity

Others may call you a foodie| but you know you’re much more than that. You
want to learn all the tricks of the trade and be the master of the kitchen.
When you join us| you’ll find that there are no limits on your creativity or
your potential. We inspire you to grow and challenge yourself because when you
are pursuing excellence| you’re helping us to provide exceptional travel
experiences.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to
each preparation that keeps guests with us to dine. Working with a dedicated
team of experts| you will learn something different every day as you work with
new seasonal menus and unique presentations. You hard work pays off when a
dish that you’ve thoughtfully helped to prepare has guests raving and anxious
to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

What we’re looking for

Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Explore our very big world

When you bring your natural talents and passion for food| we welcome you into
our family. No matter your specialty or culinary background| we offer great
rewards and opportunities to improve your skills. You will work closely with a
team of inspired professionals who encourage and invite your contributions.

_

Call Centre Agent (At Your Service Agent) – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19119701
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Duty Engineer – Courtyard Singapore Novena

APPLY HERE

Job Number 19119496
Job Category Engineering and Facilities
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Respond and attend to guest repair requests. Communicate with guests/customers
to resolve maintenance issues with little to no supervision. Perform
preventive maintenance on tools and equipment| including cleaning and
lubrication. Visually inspect tools| equipment| or machines. Carry equipment
(e.g.| tools| radio). Identify| locate| and operate all shut-off valves for
equipment and shut-offs for buildings. Maintain maintenance inventory and
requisition parts and supplies as needed. Assure each day’s activities and
problems that occur are communicated to the other shifts using approved
communication programs and standards. Display proficiency in any one of the
following categories| above average skills in two more of the following
categories and basic skills in the remaining categories: air conditioning and
refrigeration| electrical| mechanical| plumbing| pneumatic/electronic systems
and controls| carpentry and finish skills| kitchen equipment| vehicles| energy
conservation| and/or general building management. Display solid knowledge and
skill in the safe use of hand and power tools and other materials required to
perform repair and maintenance tasks. Display basic ability to repair or
replace PVC copper pipe (including soldering). Troubleshoot and perform basic
repair on all types of equipment (e.g.| pump and motor replacement)| plumbing
(e.g.| plunge toilets and unclog drains)| electrical equipment including
lamps| cosmetic items| extension cords| vacuum cleaners| internet devices|
replace electrical switches and outlets| and other guestroom items. Program
TV|s and perform general housekeeping and engineering-related duties. Assist
with surface preparation and painting| minor drywall and wood trim repair|
light bulb and A/C filter replacement and the complete and thorough clean up
of the painting or repair area. Use the Lockout/Tagout system before
performing any maintenance work. Display working knowledge of all engineering
computer programs related to preventative maintenance| energy management| and
other systems| including devices that interact with such programs. Perform
mid-level troubleshooting of hotel Mechanical| Electrical| and Plumbing (MEP)
systems. Display the ability to train and mentor others engineers (e.g.|
Engineer I). Display ability to perform Engineer on Duty responsibilities|
including readings and rounds.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications; and properly store flammable materials. Ensure
uniform and personal appearances are clean and professional| maintain
confidentiality of proprietary information| and protect company assets.
Welcome and acknowledge all guests according to company standards| anticipate
and address guests’ service needs| assist individuals with disabilities| and
thank guests with genuine appreciation. Adhere to quality expectations and
standards. Develop and maintain positive working relationships with others|
support team to reach common goals| and listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance and heavier
lifting or movement tasks with assistance. Move up and down stairs| service
ramps| and/or ladders. Reach overhead and below the knees| including bending|
twisting| pulling| and stooping. Enter and locate work-related information
using computers. Perform other reasonable job duties as requested.

_

Whatever/Whenever Executive – W Singapore – Sentosa Cove

APPLY HERE

Job Number 19118976
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Duty Engineer – W Singapore – Sentosa Cove

APPLY HERE

Job Number 19118956
Job Category Engineering and Facilities
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Install| maintain| perform preventative maintenance on| and recommend
replacement of tools| appliances| and equipment. Calibrate all controls|
gauges| meters| etc. Identify| locate| and operate all shut-off valves. Order|
mark| and stock parts and supplies as needed. Maintain inventory and purchase
orders log. Inspect tools| equipment| or machines. Enter and locate work-
related information using computers. Operate power lift. Complete the life
safety checklist| including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems. Assist in development of
disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees. Follow all company and
safety and security policies and procedures; report maintenance problems|
safety hazards| accidents| or injuries; and complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional| and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests’ service needs| and assist individuals with disabilities.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards; and
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Speak with others using clear and professional language. Visually inspect
tools| equipment| or machines. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight. Stand| sit| or
walk for an extended period of time. Move up and down stairs and/or service
ramps. Perform other reasonable job duties as requested by Supervisors.

_

Waiter / Waitress – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19118936
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage

Learning and development opportunities

Recognition programs

Wellbeing programs

Encouraging management

Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables

Serve food and beverages to guests making recommendations if needed

Share your menu knowledge to assist guests with questions and special requests

Record transactions in the MICROS system correctly and timely

Check-in with guests to assure satisfaction with each course and beverage

Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented

Positive outlook and outgoing personality

Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

VIP Services Manager (Executive Lounge) – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19118925
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Position responsible for all the Executive Lounge operations. Oversees guest
and employee satisfaction| maintaining standards and meeting or exceeding
financial goals. Develops and implements business plan for food and beverage.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial| employee engagement and guest
satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant
operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Executive Lounge.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Ensures that all employees| team leaders and managers understand the brand|s
service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest|s
expectations.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based
on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings.

_

Assistant Marketing Communications Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19118919
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Communicate with potential owners via telephone to set up preview
package sales/tours. Encourage guests or callers to purchase or schedule
preview package sales/tours. Explain details and requirements related to
attending a sales presentation to potential owners. Verify that individuals
meet eligibility requirements for preview package sales/tours prior to
scheduling a tour for a Marriott vacation club property. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets). Perform general office duties to support Sales & Marketing
(e.g.| filing| sending emails| typing| faxing). Receive| record| and relay
messages accurately| completely| and legibly. Assist management in training|
evaluating| counseling| and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Ensure adherence to quality expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Engineering – Technician – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19122087
Job Category Engineering and Facilities
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Inspect| repair| and maintain HVAC| air quality control| and refrigeration
equipment. Maintain and conduct daily inspections of the mechanical plant.
Monitor and control property temperature. Monitor and analyze energy and
utilities usage. Calibrate all controls| gauges| meters| and other equipment.
Assemble| install| test| repair| and maintain electrical systems or electronic
wiring. Assemble| install| and maintain pipe assemblies| fittings| valves|
etc. Perform routine pool and spa maintenance.

Follow all company and safety and security policies and procedures; report
maintenance problems| safety hazards| accidents| or injuries; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| and anticipate and address guests| service needs. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others| and listen and respond
appropriately to the concerns of other employees. Ensure adherence to quality
expectations and standards; and identify| recommend| develop| and implement
new ways to increase organizational efficiency| productivity| quality| safety|
and/or cost-savings. Reach overhead and below the knees. Move in confined or
elevated spaces. Move over sloping| uneven| or slippery surfaces. Move up and
down stairs| service ramps and/or a ladder. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 100
pounds. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]