Junior Administrative Assistant – Marriott Singapore Regional Office

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marriott hotel logo
marriott hotel logo

Job Description
Posting Date Sep 29, 2020
Job Number 20056854
Job Category Administrative
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Perform administrative functions by assisting the above property iT team primarily in Singapore as well other company offices. Act as main coordinator to organize discipline meetings and support iT conferences and events.  Provide meeting and travel support to the leadership team. Handles confidential and sensitive matters as and when required.

CANDIDATE PROFILE

Education and Experience

Minimum diploma or equivalent qualification in related field (or the equivalent training/education in respective country).
Complete knowledge of a full range of administrative processes and advanced knowledge of MS Office and other key office applications

Excellent command of English and Mandarin (both written and verbal)

Good process management, negotiating, influencing and problem resolution skills

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Knowledge of business environment, service requirements and hospitality culture is a plus

Strong verbal and written communication skills

Key Stakeholders

Continent iT Team mainly based in Singapore office

Other above property iT team members including home-based and from other company offices

Members from other disciplines based in Singapore Office

CORE WORK ACTIVITIES

Managing Projects and Priorities

Administrative services to continent iT team members, primarily in Singapore office

Responsible for assisting PMO team with key project tracking and report-out

Manage the booking of small events and meetings for other disciplines

Responsible for organizing and the success of regional or area iT conference calls

Minute taking for inter-department meetings, and track on the follow-up and document the findings

Provide travel planning and miscellaneous duties to assist the team in maintaining efficiencies.

Manage the regional or area iT surveys and facilitate the rap session and action planning

Office Administration: facilitate on invoice processing, VIP coordination etc.

Conducting Human Resources Activities

Managing Continent iT team contact cards, personnel details for special occasions and celebrations

Reporting on Continent, Regional iT Team Leave accrual

Facilitate onboarding process of new hires of continent iT

Managing Key Process/Documentation

Maintain and update the Continent/Regional/Area iT distribution list

Maintain and update the resource center of PMO including MGS and SharePoint etc.

Assist iT PMO team on the major iT events and conferences as well training administration

Facilitate communication of key Regional/Area iT major announcements and memos management and distribution

Director of Food and Beverage – JW Marriott Hotel Singapore South Beach

Marriott hotel singapore south beach

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Marriott hotel singapore south beachJob Description
Posting Date Aug 27, 2020
Job Number 20048895
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

 

As a Director of F&B, he/she is accountable for overall success of the daily food & beverage and culinary operations. The position ensures the food and beverage and culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Functions as the strategic business leader of the property’s food and beverage and culinary operation. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

 

Skills and Knowledge

•Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.

•Administration and Management -Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•Applied Business Knowledge- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

•Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

 

CORE WORK ACTIVITIES

 

Leading Food and Beverage and Culinary Operations for Property

• Leads food and beverage and culinary operations team.

• Provides direction for all day-to-day operations.

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).

• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensures property policies are administered fairly and consistently.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Demonstrate new cooking techniques and equipment to staff.

• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

 

Developing and Maintaining Food and Beverage and Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.

• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.

• Manages department controllable expenses including food cost, supplies, uniforms and equipment.

• Works with food and beverage and culinary leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Strives to improve service performance.

 

Developing and Maintaining Budgets

• Develops and manages Food and Beverage and Culinary budget.

• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee satisfaction.

 

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

 

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

 

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Ensures employees are treated fairly and equitably.

• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.

• Administers the performance appraisal process for direct report managers.

• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

• Manages employee progressive discipline procedures for areas of responsibility.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

 

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

 

 

Senior Manager| Threat Management – Singapore Regional Office

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Job Number 20030623
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As part of our new Cyber Fusion Center located in Singapore| assesses threats
and vulnerabilities| responds to immediate and potential threats| supports
investigation and analysis of cyber events. Works with Security Operations
Center resources to proactively identify threats and vulnerabilities| develop
mitigation plans to address potential threats| and respond to immediate
threats. Reports to the Director| Threat Management in the US and work closely
with the Cyber Incident Response and Security Operations Teams (US| Asia|
Romania).

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification

7+ years of information technology leadership experience

4+ years’ information security experience including implementing| managing or governing security technologies| including encryption| network security| intrusion detection and/or digital forensics

Preferred:

Current information security certification| including Certified Information Security Manager (CISM)| Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP)

Technical leadership experience in a sourced environment

Project management skills

Excellent communication skills and problem solving ability

Demonstrated ability to work independently and with others

Ability to manage the details and compliance with standards and expectations

Technical infrastructure operations| administration| or engineering background

CORE WORK ACTIVITIES

Threat Management & Response

Manages and administers processes and tools that enable the organization to identify| document| and access intellectual capital and information content (e.g.| policies| standards| processes and procedures).

Utilize the corporate Endpoint Detection and Response tool and SIEM to identify anomalous activity and potential threats to the enterprise infrastructure.

Perform analysis of adversary tradecraft| malicious code| and capabilities for hunt pivoting purposes.

Assist with internal investigations as a technical resource for forensic artifact collection and forensic disk analysis.

Manage the analysis of intrusion artifacts to determine potential specific adversary and motives.

Uses defensive measures and information collected from a variety of sources to identify| analyze| and report events that occur or might occur within the network in order to protect information| information systems| and networks from threats. Identifies remediation activities and oversees efforts to implement them

Responds to crisis or urgent situations within the pertinent domain to mitigate immediate and potential threats and comply with relevant data breach laws. Uses mitigation| preparedness| and response and recovery approaches| as needed| to maximize safety and security of systems| preservation of intellectual property| and information security. Investigates and analyzes all relevant security and privacy response activities.

Tests| implements| deploys| maintains| reviews and administers the infrastructure hardware and software that are required to effectively manage the computer network defense (CND) service provider network and resources. Monitors network to actively remediate unauthorized activities.

Conducts assessments of threats and vulnerabilities| determines deviations from acceptable configurations or enterprise or local policy| assesses the level of risk| and develops and/or recommends and operationalizes appropriate mitigation countermeasures.

Identifies and assesses the capabilities and activities of cyber criminals or foreign intelligence entities; produces findings to help initialize or support law enforcement and counterintelligence investigations or activities.

Analyzes threat information from multiple sources| disciplines| and agencies across the regulatory and Intelligence Communities. Synthesizes and places regulatory and intelligence information in context; draws insights about the possible implications

_

Training Executive – Courtyard Singapore Novena

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Job Number 20023588
Job Category Human Resources
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Assist in monitoring/tracking employee relations issues including resolution
and follow-up. Assist and support management and the leadership team with
handling and resolving Human Resources issues. Monitor all hiring and
recruitment processes for compliance with all local| state| and federal laws
and company policies and standards. Inform Human Resources management of
issues related to employee relations. Respond to questions| requests| and
concerns from employees and management regarding company and Human Resources
programs| policies and guidelines. Disseminate information to employees
related to employer-employee relations| employee activities| and personnel
policies and programs. Review and ensure accurate maintenance of all employee
records and files (e.g.| interview documents| I-9|s). Assist in logistics|
administration| and scheduling of annual employee surveys. Answer phone calls
and record messages. Assist management in hiring| training| scheduling|
evaluating| counseling| disciplining| and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Maintain
confidentiality of proprietary information. Welcome and acknowledge all guests
according to company standards. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Enter and locate work-related information using computers and/or point of sale
systems. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Senior Manager| Threat Management – Singapore Regional Office

APPLY HERE

Job Number 20030623
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As part of our new Cyber Fusion Center located in Singapore| assesses threats
and vulnerabilities| responds to immediate and potential threats| supports
investigation and analysis of cyber events. Works with Security Operations
Center resources to proactively identify threats and vulnerabilities| develop
mitigation plans to address potential threats| and respond to immediate
threats. Reports to the Director| Threat Management in the US and work closely
with the Cyber Incident Response and Security Operations Teams (US| Asia|
Romania).

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification

7+ years of information technology leadership experience

4+ years’ information security experience including implementing| managing or governing security technologies| including encryption| network security| intrusion detection and/or digital forensics

Preferred:

Current information security certification| including Certified Information Security Manager (CISM)| Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP)

Technical leadership experience in a sourced environment

Project management skills

Excellent communication skills and problem solving ability

Demonstrated ability to work independently and with others

Ability to manage the details and compliance with standards and expectations

Technical infrastructure operations| administration| or engineering background

CORE WORK ACTIVITIES

Threat Management & Response

Manages and administers processes and tools that enable the organization to identify| document| and access intellectual capital and information content (e.g.| policies| standards| processes and procedures).

Utilize the corporate Endpoint Detection and Response tool and SIEM to identify anomalous activity and potential threats to the enterprise infrastructure.

Perform analysis of adversary tradecraft| malicious code| and capabilities for hunt pivoting purposes.

Assist with internal investigations as a technical resource for forensic artifact collection and forensic disk analysis.

Manage the analysis of intrusion artifacts to determine potential specific adversary and motives.

Uses defensive measures and information collected from a variety of sources to identify| analyze| and report events that occur or might occur within the network in order to protect information| information systems| and networks from threats. Identifies remediation activities and oversees efforts to implement them

Responds to crisis or urgent situations within the pertinent domain to mitigate immediate and potential threats and comply with relevant data breach laws. Uses mitigation| preparedness| and response and recovery approaches| as needed| to maximize safety and security of systems| preservation of intellectual property| and information security. Investigates and analyzes all relevant security and privacy response activities.

Tests| implements| deploys| maintains| reviews and administers the infrastructure hardware and software that are required to effectively manage the computer network defense (CND) service provider network and resources. Monitors network to actively remediate unauthorized activities.

Conducts assessments of threats and vulnerabilities| determines deviations from acceptable configurations or enterprise or local policy| assesses the level of risk| and develops and/or recommends and operationalizes appropriate mitigation countermeasures.

Identifies and assesses the capabilities and activities of cyber criminals or foreign intelligence entities; produces findings to help initialize or support law enforcement and counterintelligence investigations or activities.

Analyzes threat information from multiple sources| disciplines| and agencies across the regulatory and Intelligence Communities. Synthesizes and places regulatory and intelligence information in context; draws insights about the possible implications

_

Training Executive – Courtyard Singapore Novena

APPLY HERE

Job Number 20023588
Job Category Human Resources
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Assist in monitoring/tracking employee relations issues including resolution
and follow-up. Assist and support management and the leadership team with
handling and resolving Human Resources issues. Monitor all hiring and
recruitment processes for compliance with all local| state| and federal laws
and company policies and standards. Inform Human Resources management of
issues related to employee relations. Respond to questions| requests| and
concerns from employees and management regarding company and Human Resources
programs| policies and guidelines. Disseminate information to employees
related to employer-employee relations| employee activities| and personnel
policies and programs. Review and ensure accurate maintenance of all employee
records and files (e.g.| interview documents| I-9|s). Assist in logistics|
administration| and scheduling of annual employee surveys. Answer phone calls
and record messages. Assist management in hiring| training| scheduling|
evaluating| counseling| disciplining| and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Maintain
confidentiality of proprietary information. Welcome and acknowledge all guests
according to company standards. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Enter and locate work-related information using computers and/or point of sale
systems. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Director of Human Resources – The Westin Singapore

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Job Number 20006488
Job Category Human Resources
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Assistant Learning & Development Manager – Le Meridien Singapore

APPLY HERE

Job Number 19171840
Job Category Human Resources
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Assists with identifying and addressing employee and organizational
development needs. The position is assist in ensuring effective training is in
place to enable the achievement of desired business results. Training programs
focus on a variety of topics| including product knowledge| company philosophy|
and customer service and leadership skills. Assists in conducting needs
assessments| designing and developing training programs and facilitating the
delivery of both custom and corporate training programs. Measures the
effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Hotel and
Restaurant Management| Hospitality| Business Administration| or related major;
1 year experience in the human resources or related professional area;
certified trainer.

OR

• 4-year bachelor|s degree in Human Resources| Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; certified
trainer; no work experience required.

CORE WORK ACTIVITIES

Assisting with Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest
expectations.

• Uses effective training methods to ensure employees have a good
understanding of guest satisfaction and can demonstrate guest satisfaction
skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Assisting with Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate
effective technical and leadership skills.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Assists with making any necessary adjustments to training methodology and/or
re-trains as appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Assists with establishing guidelines so employees understand expectations
and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development
activities.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Assisting with Managing Training Budgets

• Assists with the development of the Training budget as required.

• Assists with managing budget in alignment with Human Resources and property
financial goals.

• Assists with managing department controllable expenses to achieve or exceed
budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental
expenditures.

_

Senior Learning & Development Executive – Le Meridien Singapore

APPLY HERE

Job Number 19174288
Job Category Human Resources
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Conduct stand-up training to groups of employees. Assist with orientation of
new employees. Assist in training hiring managers and interviewers on all
interview and selection policies and procedures. Schedule and coordinate
applicant interviews with appropriate hiring manager and/or interviewer.
Conduct applicant interviews for hourly and management positions. Ensure
company grooming standards are communicated effectively to all new employees.
Conduct new hire orientation training including completing all new hire
paperwork. Assist with design and development of training programs. Develop
training aids and multi-media tools to present training material. Order and
manage inventory of training materials and supplies. Prepare for training
classes (e.g.| materials| setup classes| breakdown classes).

Follow all company and safety and security policies and procedures. Ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Ensure
adherence to quality expectations and standards. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 50 pounds without
assistance. Stand| sit| or walk for an extended period of time or for an
entire. Perform other reasonable job duties as requested by Supervisors.

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Assistant Learning & Development Manager – Le Meridien Singapore

APPLY HERE

Job Number 19171840
Job Category Human Resources
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Assists with identifying and addressing employee and organizational
development needs. The position is assist in ensuring effective training is in
place to enable the achievement of desired business results. Training programs
focus on a variety of topics| including product knowledge| company philosophy|
and customer service and leadership skills. Assists in conducting needs
assessments| designing and developing training programs and facilitating the
delivery of both custom and corporate training programs. Measures the
effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Hotel and
Restaurant Management| Hospitality| Business Administration| or related major;
1 year experience in the human resources or related professional area;
certified trainer.

OR

• 4-year bachelor|s degree in Human Resources| Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; certified
trainer; no work experience required.

CORE WORK ACTIVITIES

Assisting with Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest
expectations.

• Uses effective training methods to ensure employees have a good
understanding of guest satisfaction and can demonstrate guest satisfaction
skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Assisting with Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate
effective technical and leadership skills.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Assists with making any necessary adjustments to training methodology and/or
re-trains as appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Assists with establishing guidelines so employees understand expectations
and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development
activities.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Assisting with Managing Training Budgets

• Assists with the development of the Training budget as required.

• Assists with managing budget in alignment with Human Resources and property
financial goals.

• Assists with managing department controllable expenses to achieve or exceed
budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental
expenditures.

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