Commis Cook Antidote – Fairmont Singapore – Singapore-Singapore

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Job Description – Commis Cook- Antidote (RTP00732)Employee Status:
Regular
Commis Cook- Antidote
Hotel
Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Chef De Cuisine- responsibilities and essential job functions include but are not limited to the following:
Help to stock up the kitchen with raw materials and ingredients on a daily basis
Master all basic cooking methods
preparing daily mis-en-place for the assigned station
Help and prepare food items as per standard recipe cards whilst maintaining portion control and minimising wastage
Correctly use- clean and maintain all equipment within the food production area

Promptly report any hazards- unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor

Attend roll calls and weekly meeting conducted by the Outlet Chef

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department
Qualifications:

Minimum
Secondary Education

Conversational English

Computer knowledge

At least 1 to 2 years of experience

Accounts Assistant Asset Management – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Accounts Assistant- Asset Management (3 months) (VAA01464)Employee Status:
Regular
Accounts Assistant- Asset Management (3-6 Months)
Hotel Overview
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the
Vice President of Asset Management- responsibilities and essential job functions include but are not limited to the following:
Responsible for monitoring and managing the performance of a portfolio of hotel assets- with the objective of maximizing their operational and financial performance
Assist in the preparation of periodic asset management report- annual capex budget and asset plan- feasibility studies
Prepare and recommend reports for existing projects` key asset management issues.
Will be involved in AEIs- financial analysis- due diligence- deal structuring and preparation of recommendation reports

Requirements:

Available for
either
internship or contract
for a
period of 6 months.

Diploma/Degree in
business/finance/real estate

Interest in real estate and hospitality

Resourceful and self-motivated

Flair for numbers with interest in financial modelling- variance analysis- tracking performance of assets

Result oriented and able to work in fast pace environment

Strong business acumen- ability to multi-task and good communication skills
Visa Requirements:
The position is only open to Singaporeans and Singapore Permanent Residents.

Junior Sous Chef Prego – Fairmont Singapore – Singapore-Singapore

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Job Description – Junior Sous Chef- Prego (RTP00541)Employee Status:
Regular
Junior Sous Chef- Prego
This is a Shared Service position and supports both Fairmont Singapore & Swissôtel The Stamford. To supervise a team of Cooks and prepare food observing all standards as set by the hotel and regulated by local authorities.
Property Overview:
The Fairmont Singapore is ideally situated at the crossroads of |s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
Singapore hotel|s
award-winning service teams.
Summary of Responsibilities: Reporting to the Sous Chef- responsibilities and essential job functions include but are not limited to the following:
To plan weekly work roster
Work very closely with the Floor Steward- whose duty is to keep kitchen areas clean and orderly.
Ensure meticulous cleanliness and orderliness.

Ensure personal cleanliness and proper deportment of all employees

Work
closely with
Sous Chef in determining quality and quantity of food materials used with a view of eliminating waste and spoilage

Discuss with
Sous Chef and recommend menu price adjustments

Responsible for the quality of
food items prepared in the kitchen

Supervise according to the standard recipes and check for taste- temperature and visual appeal.

Ensure all dishes are uniform and that established portion sizes are adhered to as per the specifications set out by the Executive Chef.

Constantly on the alert for new products which may improve quality of food or lower food cost or both.

Make suggestions to
Sous Chef and Executive Sous Chef concerning improvements which would tend to make more satisfied customers and/or increase volume of business or profit for the Hotel and the restaurant.

Check maintenance of all equipment located in the area he/she supervises.

Adherence to budgeted headcounts for his outlet according to hotel`s budget and business level (labour payroll is direct collation to revenue and budget)

Ensure high level of food safety management system including HACCP – ISO 22000 food safety management system
are complied

Ensure that all safety- health- security and loss control policies and procedures and Government legislation are adhered to.
Qualifications:

Minimum 4 to 6 years of culinary
experience

Must possess leadership qualities

Diploma in
Culinary

Good computer knowledge

Excellent communication and interpersonal skills

Able to work well under pressure

ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe- attractive and dynamic working environment- which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs- and with your contribution you will help make your ambitions real. An exciting future awaits!

Sales Manager Reactive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Sales Manager- Reactive (VAA01513)Employee Status:
Regular
Sales Manager- Reactive
Hotel
Overview:
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
The position is responsible to drive revenue for groups- transient and catering from the respective market segments including growing market share from existing accounts. This position also require for booking and servicing both local and group bookings business through both an established base of key accounts and key prospects. Other responsibilities include anticipating and exceeding of guests expectation and needs in planning and executing each event while ensuring the best return value for the hotels.
Summary of Responsibilities: Reporting to the Director of Sales-
responsibilities and essential job functions include but are not limited to the following:
To manage assigned portfolio of accounts and ensure the following are achieved
All necessary actions taken to maximize GOP in the assigned portfolio
Ongoing efforts are being identified to meet portfolio growth objectives as identified in the annual performance appraisa

To address client requests to maximize client satisfaction while observing the hotel`s policies where appropriat

Generate group business through execution of actions outlined in the departmental marketing pla

Increase in overall hotel business conversion percentag

Prompt response to all forms of inquiries to capture additional market share
Follow up and confirm with clients on all information pertaining to the events and to organize information for accurate turnover once account turns definite
Site inspection for both guestrooms and meeting rooms including hotel facilities
Maintain close contacts with assigned portfolio of accounts making hotel group bookings using the following media as and when appropriate
Maintain adequate communication with other departments in the hotel so that the needs of customers can be anticipated and met in an organized manner
Initiate billing procedures- ensuring clients` credibility & that deposits and credit applications received with adequate information within an acceptable time frame
Comply with hotel and department policies and procedures at all time
Assist with any other Sales & Marketing projects as requested

Qualifications:

Candidate must possess at least a GCE |A| level certificate or Diploma

At least 4 years of relevant experience in the hotel industry

Strong computer knowledge of Microsoft Office and Opera system

Possess good communication and interpersonal skills at all levels of management

Ability to manage and develop sales portfolio of clients

Multicultural awareness and able to work with people from diverse cultures

Flexible and able to embrace and respond to change effectively

Ability to make decision independently

Self-motivated and energetic

Server Asian Market Cafe – Fairmont Singapore – Singapore-Singapore

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Job Description – Server- Asian Market Cafe (RTP00583)Employee Status:
Regular
Waiter/Waitress- Asian Market Cafe
The Waiter/Waitress handles enqueries and takes down reservation from both internal and external guests.
She/He handles seating arrangements- menus- guests requests and maintain the link between between the service and kitchen colleagues. She/He is in charge of maintaining guests relations and data- competitor checks- restaurant and guests` supplies.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Assistant Manager- responsibilities and essential job functions include but are not limited to the following:
Perform and check the host/hostess opening and closing checklist
Handles enquiries-
take reservations- menu planning and special requests
Assign tables and seating; submit menu orders to kitchen; communication special requests to kitchen and service departments

Maintain guests relations; build and keep guests` data in departmental folder

Maintain and order guests` and stationary supplies

Consistently following Fairmont Service Promise- Service Essentials and LQA standards to continually enhance guest service

Check on guests` satisfaction- attend guests` needs and complaints with proper follow up

Support and guide junior staff and monitor their performance

Perform OJT trainer tasks

Ensure that all operating equipment quality is maintained

Ensure that host/hostess and reception area are kept safe and clean

Qualifications:

Minimum O level
Minimum 2 years Hotel Food and Beverage service experience would be of advantage
Good interpersonal and communication skill
Able to work under stress and independently
Superior food and beverage knowledge

Commis Cook Mikuni – Fairmont Singapore – Singapore-Singapore

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Job Description – Commis Cook- Mikuni (RTP00804)Employee Status:
Regular
Commis Cook- Mikuni
Hotel
Overview:
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Executive Chef- Mikuni- responsibilities and essential job functions include but are not limited to the following:
Maintain daily mis-en-place and prepare ingredients
Inspect and clean food preparation areas- to ensure safe and
proper food-handling practices
Ensure the highest standards and consistent quality in daily preparatio

Keep up-to-date with new products- recipes and preparation technique

Have full knowledge of all menu items- daily highlights and promotion

Adhere to recipes and stock managemen

Adjust cooking based on guest preferences
Actively share ideas- opinions and suggestions
Qualifications:

Basic Food Hygiene Certificate

Minimum of
2 years in basic culinary position- preferably in similar operations style

Knowledge of different culinary techniques

Certificate in Culinary- preferred

Data Protection Officer – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Data Protection Officer (VAA01506)Employee Status:
Regular
Data Protection Officer
This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. This position is responsible for planning- developing- implementing and updates all the data policies and procedures and ensure is in compliance with the Singapore Personal Data Protection Act and European Union and General Data Protection and Regulations.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Hotel Manager- Fairmont Singapore- responsibilities and essential job functions include but are not limited to the following:
Plan- develop- implement and update the data protection policies and procedures in compliance with the Singapore Personal Data Protection Act (PDPA) and European Union (EU) General Data Protection Regulation (GDPR).
In-charge and support audits by internal/ external auditors and regulators.
to oversee the compliance of the Competitive Act
Alert management team on any potential risks with regards to PDPA and GDPR.
Promote the awareness and understanding of data protection within the organization.

Manage data protection notifications and liaise with the relevant authorities and agencies.

Investigate and manage complaints and/or potential breaches- and recommend remedial actions. Maintain incident reports to ensure it is well documented and closed on a timely basis.

Working with relevant departments and respond to queries relating to data protections.

Provide secretarial support for meetings and participate in projects when required.

Prepare training materials and conduct training session as and when required.

Apply and process authorities/ agencies related application.

Any other duties assigned by the Manager.

Qualifications:

A good degree from recognized university with 1-2 years of relevant experience. Hospitality experience will be an added advantage

Experience in auditing process- especially in data protection and legal compliances

Good understanding of Singapore Personal Data Protection Act (PDPA)

Good understanding of European Union (EU) General Data Protection Regulation (GDPR)

Good communication and interpersonal skills

Independent- resourceful and able to work well under pressure

Critical-thinking and meticulous personality

Proficient in Microsoft Word- Excel and PowerPoint.

Housekeeping Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Housekeeping Service Executive (VAA01510)Employee Status:
Regular
Housekeeping Service Executive
The position is responsible for cleaning and maintaining the quality of guestrooms and the guestroom experience through the active supervision of Team Leaders in the first year. With successful performance- he/she may be trained into a supervisory/management position in the second year and assist the Assistant Manager for smooth and efficient running of housekeeping operations.
MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS
Clean and correctly supply 16 rooms or its equivalent in the work shift
Adhere to the 20 steps cleaning method when servicing/cleaning guest rooms
Ensure guest rooms are completed in accordance to LQA Standards
Report any damages or loss of linen- furniture- fixture and equipment to the supervisor/housekeeping coordinator
Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator
Update guest room status according to procedure
PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONS

Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenities

Hand in all property left by the guest from checkout room to Housekeeping Office

Ensure that no guest property including cash is removed whilst cleaning

Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken

Report all accidents- major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances

Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction

Carry out turn down service for guest rooms according to the standards set out during the evening the shift

Carry out daily duties and interactions using the Heartist® approach

INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS

Ensure that safe working practices are followed including emergency procedures

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department

Additional Responsibilities in Second Year

MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS

Inspect and maintain rooms- corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards

Daily Inspect rooms: checkouts- vacant- VIP- Out-of-Service and special attention rooms

Control and minimize out of service rooms during high occupancy

Inspect make up rooms and checkout rooms daily as per quota assigned

Checking the functional operation of each room- liaison with Engineering and IT to rectify issues

Assist in scheduling colleagues for work assignments- managing labor cost based on required hours/room quota

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONS

Liaise with Coordinators and Front Office for the release of rooms

Lead a housekeeping shift to personalize the in-room guest service whenever possible

Check the preparation of VIP and Swissotel Guestrooms and amenities

Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms

Lead guest service and the team using the Heartist® approach
SUPERVISION OF THE HOUSEKEEPING TEAM

Induct and train room attendants in technical skills and processes as outlined in the Keys to Success manuals

Manage team within guidelines provided in the colleague handbook

Oversee the provision of room supplies- cleaning equipment- linen- and chemicals

Coach room attendants to constantly improve or maintain performance- give guidance where performance is below expectations

INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS

Participate in departmental leadership activities as a member of the team

Maintain levels of confidentiality and discretion for guests

Develop own knowledge and skills
as a contributing member of the Housekeeping team

Qualifications:

Diploma in hospitality or related field

Willing to Learn

Housekeeping/Supervisory experience in similar level of luxury hotel Certified Trainer or on Job Trainer preferred.

Competencies

Technical skills for Housekeeping/Coordinator

Supervisory and leadership skills – collaborative- enabling- and entrepreneurial

Interpersonal skills well developed with guests- colleagues- and management

Use/knowledge of PMS e.g.- Opera- E-Housekeeping

Able to solve problem/make decision within scope

Attention to detail especially cleanliness- room presentation

Able to work independently- reliable- self-directed- self-motivated

Front Office Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Front Office Service Executive (VAA01511)Employee Status:
Regular
Front Office Service Executive
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. Provide assistance at the front desk and carries out training- colleague development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following:
Focus on customer service and ensure guest needs are attended promptly at the front desk
Assist guests with check in and checkout- and other cashiering duties
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Maximizing room revenue by up-selling
Establish main point of contact for guests and to handle all enquiries in a friendly and effective manner

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Meet- greet and provide rooming for VIP guests

Ensure the safety- security and loss control policies and procedures are compiled with at the front desk and back office area

Ensure cleanliness and appearance of front desk and related areas
Ensure strict compliance of the credit card privacy – PCI- Cash Float SOP and Hotels` Fire and Emergency procedure

Supervise and ensure the smooth and efficient daily operation of the front desk
Provide assistance of the front office areas such as front desk- airline desk- groups- rooms controlling and lobby greeters

Perform any related duties and special projects as requested by the front office manager/assistant front office manager/reception and duty manager

Qualifications:

Minimum Diploma in
Hospitality or related field

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Read- write and speak English fluently

Sound decision making

Well-groomed- good interpersonal and communication skills

Leadership/People management skills

Detail-oriented- organized and very flexible with working extended hours

Energetic with positive attitude

Able to work under pressure and independently

Food & Beverage Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Food & Beverage Service Executive (VAA01512)Employee Status:
Regular
Food & Beverage
Service Executive
As a
Food & Beverage Service Executive- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Outlet Manager- responsibilities and essential job functions include but are not limited to the following:
To consistently offer a professional- friendly greeting and engaging service
To greet and escort guests to tables and assist them in seating- ensuring the highest standards- whilst striving to exceed the guests expectations
To assist in monitoring the guests` needs- check and coordinate special requests such as special menu requirements- cake or flower orders- tables` requests and promotional offers.

To allocate and check the table arrangement both prior and during service- ensuring special requests are met wherever possible

Have sound knowledge of food & beverage served so as to put customer completely at ease in a professional manner.

Ensure compliance with established standards of service to maximize customer satisfaction

Check on guests` satisfaction- attend guests` needs & complaints with proper follow up.

Learn and execute all administrative tasks of the outlet- including managing reservations with Resdiary application.

Work towards maximizing beverage revenue by up-selling and offering professional- engaging and friendly service.
Qualifications:

Knowledge and experience in the food and beverage service industry would be an advantage

Minimum 2 years in a similar role

Diploma in Hospitality Management or higher

Problem solving and service recovery skills

Customer relation and interaction management skills