Franchised Account Director| Association Market – Niagara Falls Marriott on the Falls – Canada

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Job Number 19000ZHV
Job Category Sales and Marketing
Location Niagara Falls Marriott on the Falls| Niagara Falls| Ontario VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: kathy.mcmurray@niagarafallshotels.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Canadian Niagara Hotels| Inc.. The franchisee controls all aspects
of the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

Job Summary

Build a Dynamic and Rewarding Career With Us!

We are situated in exceptional surroundings located just steps away from the
iconic Niagara Falls. Offering a distinctive collection of many of the world’s
leading hotel and restaurant brands with phenomenal views of one of the
world’s natural wonders right outside your front door| including: Marriott|
Sheraton and Massimo’s Fine Dining| Prime Steakhouse| Mortons Grille|
Milestones Grill + Bar| Hard Rock Café| Rainforest Café and many more. Paired
with a wide selection of modern amenities that include: a large selection of
unique event and meeting spaces| full service spas| fitness centres| rooftop
pool/indoor pools| balconies| indoor waterpark| and super entertaining arcade
makes our property locations unparalleled.

The Sales Opportunity

If your passion for Sales is magnetic and you would enjoy creating memorable
experiences for our clients| we invite you to explore your future with us!

We are currently seeking an Account Director for our Association Market who
has a passion for excellence to support our strong sales culture in driving
our Organization’s revenue and profit growth. Reporting to the Director of
Sales| responsibilities included but not limited to the following;

Creating and implementing a strategic sales plan that expands our Organization’s client base and ensure its strong presence for the Association market.
Proactively soliciting and handling sales opportunities through continued prospecting through telephone solicitations| personal presentations| site inspections| and via correspondence.
Staying current on competitive set.
Develop new business; increase our market share through relationship building| trade shows and community/professional events.
Negotiating and close business to achieve and exceed all sales goals.
Exploring marketing & tradeshow opportunities for your market and provide Director of Sales with detailed benefits and cost of participation.
Creating out-of-box experiences for our clients that leaves a lasting impression
Servicing accounts from initial contact to business booked and confirmed.
Up-selling groups/conventions whenever possible and cross-sell all properties.
Creating and maintain current and future| accurate| client data base and profiles
Representing the Company on site visits| FAMs| sales trips or at designated trade shows and provide pre and post reports
Attending and become active in industry association of which membership is confirmed.
Maintain awareness of business| market and consumer trends| including competitors’ strengths and opportunities| industry and economic trends.
Other duties as assigned

Job Requirements

Previous sales experience in hospitality industry preferred. Thrives on the challenge of finding new business.
Demonstrated skills in prospecting| relationship building| negotiating skills and closing on critical sales contracts.
Proven revenue-generating track record of exceeding sales revenue goals.
University degree or College diploma in Hotel Management/Business Administration an asset.
Computer skills including: Microsoft Word| Excel| Power Point or related sales programs.
Excellent verbal and written communication skills| including the ability to deliver professional presentations to current and prepositive clients.
Opportunity to work from home only available to candidates that reside outside the Niagara Region.

Marriott on the Falls is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture| and welcomes and
encourages applications from people with disabilities. Accommodations are
available on request for candidates taking part in all aspects of the
selection process.

_This company is an equal opportunity employer._

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Commis Cook Antidote – Fairmont Singapore – Singapore-Singapore

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Job Description – Commis Cook- Antidote (RTP00732)Employee Status:
Regular
Commis Cook- Antidote
Hotel
Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Chef De Cuisine- responsibilities and essential job functions include but are not limited to the following:
Help to stock up the kitchen with raw materials and ingredients on a daily basis
Master all basic cooking methods
preparing daily mis-en-place for the assigned station
Help and prepare food items as per standard recipe cards whilst maintaining portion control and minimising wastage
Correctly use- clean and maintain all equipment within the food production area

Promptly report any hazards- unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor

Attend roll calls and weekly meeting conducted by the Outlet Chef

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department
Qualifications:

Minimum
Secondary Education

Conversational English

Computer knowledge

At least 1 to 2 years of experience

Front Office Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Front Office Service Executive (VAA01511)Employee Status:
Regular
Front Office Service Executive
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. Provide assistance at the front desk and carries out training- colleague development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following:
Focus on customer service and ensure guest needs are attended promptly at the front desk
Assist guests with check in and checkout- and other cashiering duties
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Maximizing room revenue by up-selling
Establish main point of contact for guests and to handle all enquiries in a friendly and effective manner

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Meet- greet and provide rooming for VIP guests

Ensure the safety- security and loss control policies and procedures are compiled with at the front desk and back office area

Ensure cleanliness and appearance of front desk and related areas
Ensure strict compliance of the credit card privacy – PCI- Cash Float SOP and Hotels` Fire and Emergency procedure

Supervise and ensure the smooth and efficient daily operation of the front desk
Provide assistance of the front office areas such as front desk- airline desk- groups- rooms controlling and lobby greeters

Perform any related duties and special projects as requested by the front office manager/assistant front office manager/reception and duty manager

Qualifications:

Minimum Diploma in
Hospitality or related field

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Read- write and speak English fluently

Sound decision making

Well-groomed- good interpersonal and communication skills

Leadership/People management skills

Detail-oriented- organized and very flexible with working extended hours

Energetic with positive attitude

Able to work under pressure and independently

Food & Beverage Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Food & Beverage Service Executive (VAA01512)Employee Status:
Regular
Food & Beverage
Service Executive
As a
Food & Beverage Service Executive- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Outlet Manager- responsibilities and essential job functions include but are not limited to the following:
To consistently offer a professional- friendly greeting and engaging service
To greet and escort guests to tables and assist them in seating- ensuring the highest standards- whilst striving to exceed the guests expectations
To assist in monitoring the guests` needs- check and coordinate special requests such as special menu requirements- cake or flower orders- tables` requests and promotional offers.

To allocate and check the table arrangement both prior and during service- ensuring special requests are met wherever possible

Have sound knowledge of food & beverage served so as to put customer completely at ease in a professional manner.

Ensure compliance with established standards of service to maximize customer satisfaction

Check on guests` satisfaction- attend guests` needs & complaints with proper follow up.

Learn and execute all administrative tasks of the outlet- including managing reservations with Resdiary application.

Work towards maximizing beverage revenue by up-selling and offering professional- engaging and friendly service.
Qualifications:

Knowledge and experience in the food and beverage service industry would be an advantage

Minimum 2 years in a similar role

Diploma in Hospitality Management or higher

Problem solving and service recovery skills

Customer relation and interaction management skills

Banquet Operations Manager – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Banquet Operations Manager (VAA01505)Employee Status:
Regular
Banquet Operations Manager
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. The Banquet Operations Manager is responsible for planning and directing the operations of each event to maximise profitability and customer satisfaction in Raffles City Convention Centre.
Summary of Responsibilities:
Reporting to the Director of Banquet Operations- responsibilities and essential job functions include but are not limited to the following:
Coordinate all the details and requirements of each event- including on site changes or request effectively
Planning of service strategy for each event- including the assignment of service personnel
Attend pre event meeting with organizers and disseminate information on changes to all colleagues and relevant departments
Maintain a smooth coordination with Banquet kitchen by providing an accurate guest count and progressive update on event program
Conduct roll call and brief th

colleagues on the requirements for each function- including training on relevant service standards

Ensure function rooms and equipments are set-up according to specification before the start of each function and after each function- supervise the dismantling of the set-up and ensure the area is clean in a condition fit for the next function

Maintain a smooth co-ordination with the Banquet Kitchen by providing an accurate guest count- and progressive update on the function program

Ensure that all functions are properly posted; checks signed- and prepare Banquet Summary Report

Ensure all safety- hygiene- loss control policies are adhered to

Ensure all operating equipment quality is maintained and service and storage areas are kept safe and clean

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department
Qualifications:

Minimum Diploma qualification

Prior experience in
operations of similar capacity will be an advantage

Strong administrative skills- organised and meticulous

Excellent interpersonal and communication skills

Culinary Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Culinary Service Executive (VAA01508)Employee Status:
Regular
Culinary Service Executive
The position is responsible for supporting the Junior Sous Chef in preparing & delivering consistently high-quality food of the highest standards.
Observing all standards as set by the hotel and regulated by local authorities- ensuring all hygiene- cost controls systems are followed and maintained.
At the same time to work closely with F&B Service and other operational departments.
Hotel
Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Chef De Cuisine- responsibilities and essential job functions include but are not limited to the following:
Preparing- Cooking and Food Hygiene
Maintain daily mis-en-place and prepare ingredients

Inspect and clean food preparation areas- to ensure safe and sanitary food-handling practices; maintain cleanliness of work area

Ensure the highest standards and consistent quality in the daily preparation

Keep up to date with the new products- recipes and preparation techniques

Have full knowledge of all menu items- daily highlights and promotions

Adhere to recipes and stock management

Adjust cooking based on guest preferences

Engagement with Internal and External Guests

Effective communication between colleagues to ensure a secure and friendly working environment

Establishing and maintaining effective inter-departmental working relationships

Consistently offer professional- friendly and proactive guest service while supporting fellow Colleagues

Actively share ideas- opinions and suggestions

Guide and train the Junior Colleagues on a daily basis to ensure high motivation and productive working environment

Acquire culinary knowledge and skills to grow as a Junior Sous Chef
Qualifications:

Basic Food Hygiene Certificate

Minimum of 4 years in basic culinary position- preferably in similar operations style

Knowledge of different culinary techniques

Certificate in Culinary- preferred

Assistant Manager Front Office – Fairmont Singapore – Singapore-Singapore

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Job Description – Assistant Manager- Front Office (RTP00795)Employee Status:
Regular
Assistant
Manager
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. To respond to situations and activities at the Front Desks- Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations- responsibilities and essential job functions include but are not limited to the following:
Ensure the safety- security and loss control policies and procedures are compiled within the hotel
Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed- calls for the evacuation of people and staff from areas affected by fire- flood- bomb threats or civil disturbance
Maintain visible image of management at all times
Assist employees and guests by handling guest feedback- both written and verbal and include investigations into guest complaint

Ensure documentation of all guest related issues using FCS lo

Meet- greet and room VIPs and making courtesy calls to guest

Conduct daily briefings presenting business issues- hotel information and coach and train colleagues on guest handling skill

Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float
Coach and train colleagues and carry out disciplinary actions when necessary
Attend scheduled meetings- departmental and interdepartmental meetings
Co-ordinate full house activities- handle pledge relocations of guests
Control hotel room inventory and manage room availability for check in
Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently
Complete any collateral assignment.
Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club.
Meet and greet guests upon arrival and departure- especially Executive Club and VIP guests.
Qualifications:

Minimum Diploma
level

Minimum
3 years Hotel Front Office and Food and Beverage experience

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Sound decision making

Good interpersonal and communication skills

Leadership/People management skills

Duty Manager Front Office – Fairmont Singapore – Singapore-Singapore

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Job Description – Duty Manager- Front Office (RTP00794)Employee Status:
Regular
Duty Manager- Front Office
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. To respond to situations and activities at the Front Desks- Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our Singapore hotel|s award-winning service teams
Summary of Responsibilities:
Reporting to the Director of Front Office Operations- responsibilities and essential job functions include but are not limited to the following:
• Ensure the safety- security and loss control policies and procedures are compiled within the hotel
• Provide direction and leadership to the HEAT (Hotel Emergency and Action Team) and if needed- calls for the evacuation of people and staff from areas affected by fire- flood- bomb threats or civil disturbance
• Maintain visible image of management at all times.
• Assist employees and guests by handling guest feedback- both written and verbal and include investigations into guest complaints.
• Ensure documentation of all guest related issues using FCS log

• Meet- greet and room VIPs and making courtesy calls to guest

• Conduct daily briefings presenting business issues- hotel information and coach and train colleagues on guest handling skills

• Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float

• Coach and train colleagues and carry out disciplinary actions when necessary.
• Attend scheduled meetings- departmental and interdepartmental meetings.
• Co-ordinate full house activities- handle pledge relocations of guests.
• Control hotel room inventory and manage room availability for check in.
• Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently.
• Queue management
• Complete any collateral assignment
Qualifications:
• Minimum Diploma in related field or University degree• Minimum 3 years of Hotel Front Office experience• Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system• Knowledge of Opera would be of advantage• Good guest interaction skills• Good listening skills• Sound decision making• Good interpersonal and communication skills• Leadership /People management

Commis Cook Pastry – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Commis Cook- Pastry (VAA01390)Employee Status:
Regular
Commis Cook- Pastry
Hotel Overview:
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Executive Pastry Chef- responsibilities and essential job functions include but are not limited to the following:
Help to stock up the kitchen with raw materials and ingredients on a daily basis
Master all basic cooking methods; preparing daily mis-en-place for the assigned station
Help and prepare food items as per standard recipe cards whilst maintaining portion control and minimising wastage.
Correctly use- clean and maintain all equipment within the food production area
Promptly report any hazards- unsafe working conditions or equipment which requires repair or maintenance to immediate superviso

Qualifications:

Prior experience in a hospitality environment will be an advantage

Junior Sous Chef Pastry – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Junior Sous Chef- Pastry (VAA01504)Employee Status:
Regular
Junior Sous Chef- Pastry
This is a Shared Service position and supports both Fairmont Singapore & Swissôtel The Stamford. To supervise a team of Cooks and prepare food observing all standards as set by the hotel and regulated by local authorities.
Property Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:Reporting to the Executive Pastry Chef- responsibilities and essential job functions include but are not limited to the following:
Work
closely with
Executive Pastry
Chef in determining quality and quantity of food materials used with a view of eliminating waste and spoilage
Responsible for the quality of
food items prepared in the kitchen

Supervise according to the standard recipes and check for taste- temperature and visual appeal.

Ensure all dishes are uniform and that established portion sizes are adhered to as per the specifications set out by the Executive Chef and Executive Pastry Chef.

Constantly on the alert for new products which may improve quality of food or lower food cost or both.

Make suggestions to
Executive Chef and Executive Pastry Chef concerning improvements which would tend to make more satisfied customers and/or increase volume of business or profit for the Hotel and the restaurant.

Check maintenance of all equipment located in the area he/she supervises.

To plan weekly work roster

Work very closely with the Floor Steward- whose duty is to keep kitchen areas clean and orderly.
Ensure meticulous cleanliness and orderliness.

Ensure personal cleanliness and proper deportment of all employees

Ensure high level of food safety management system including HACCP- ISO 22000 food safety management system
are complied

Ensure that all safety- health- security and loss control policies and procedures and Government legislation are adhered to
Qualifications:

4
to 6 years of culinary
experience

Must possess leadership qualities

Diploma in
Culinary

Good computer knowledge

Excellent communication and interpersonal skills