Butler – The St. Regis Singapore

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Job Number 19000POZ
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

As the original house of luxury| St. Regis continues to redefine modern luxury
through service. At the core is the Butler program| an icon to our heritage
and the heart and soul of new luxury. It is high-touch| personalized| creative
and original. It is brought to life by all talent but serving as the primary
face to the program is our Butler team| who are the ultimate luxury
ambassadors.

The Butler provides bespoke experiences and services to fulfill all guest
needs during pre-arrival| check-in| throughout the stay and upon departure| in
partnership with other departments in the hotel operation. This includes
coordinating efforts of Butler Valets| and verifying that other departments
supporting butler services are equipped to meet guest needs.

The Butler is key to building rapport with guests| proactively anticipate
guest needs and acting upon them where possible. While the St. Regis brand is
steeped in history with roots that can be traced back to the early 1900s|
every team member is part of a trailblazing future to redefine modern luxury
through service. The Butler’s success is rooted in a deep passion for service|
uncompromising standards| the ability to anticipate needs and impeccable
interpersonal skills.

You will also be expected to create a safe work place| follow company policies
and procedures| uphold quality standards| and ensure your uniform| personal
appearance| and communications are professional. Butler team members will be
on their feet and moving around (stand| sit| or walk for an extended time) and
taking a hands-on approach to work (move| lift| carry| push| pull| and place
objects weighing less than or equal to 50 pounds without assistance). Doing
all these things well (and other reasonable job duties as requested) is
critical for Butler team members – to get it right for our guests and our
business each and every time.

_

Assistant Executive Housekeeper – JW Marriott Hotel Singapore South Beach

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Job Number 19000NZR
Job Category Housekeeping & Laundry
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists in the oversight of the daily shift operations of Housekeeping|
Recreation/Health Club and| if applicable| Laundry. Works with employees to
ensure property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 4 year
experience in the housekeeping or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guestroom maintenance
needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Assists in the supervision of daily Housekeeping shift operations and
ensures compliance with all housekeeping policies| standards and procedures.

• Assists in the ordering of guestroom supplies| cleaning supplies and
uniforms.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Ensures all employees have proper supplies| equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Observes service behaviors of employees and provides feedback to
individuals.

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Participates in the employee performance appraisal process| providing
feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

_

Chief Butler – The St. Regis Singapore

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Job Number 19000NCW
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

As the original house of luxury| St. Regis continues to redefine modern luxury
through service. At the core is the Butler program| an icon to our heritage
and the heart and soul of new luxury. It is high-touch| personalized| creative
and original. It is brought to life by all talent but serving as the primary
face to the program is our Butler team| who are the ultimate luxury
ambassadors.

The Executive Butler is a department head with responsibility for the
successful functioning and delivery of our critical and differentiating butler
services to guests. You set the tone for and are primarily accountable to
providing a seamless face to the guest pre-arrival| during the guest stay and
at departure. Butler services are accomplished by directly managing the Butler
team – comprised of Butlers and Butler Valets – and strong coordination with
other departments. The Executive Butler leads by working to continually
improve guest and associate satisfaction| and maximize the financial
performance of the department.

While the St. Regis brand is steeped in history with roots that can be traced
back to the early 1900s| every team member is part of a trailblazing future to
redefine modern luxury through service. The Executive Butler’s success is
rooted in a deep passion for service| uncompromising standards| leadership
excellence| the ability to anticipate needs| impeccable interpersonal skills
and technology skills to successfully lead the Butler program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years of experience in butler services| guest
relations| or related professional area; completion of a formal butler
training program.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; completion
of a formal butler training program; no work experience required.

CORE WORK ACTIVITIES

Managing Butler Services

• Manages day-to-day butler services operations verifying that quality and
standards exceed the expectations of guests on a daily basis. This includes
all pre-arrival activities| Butler Service Desk operations| and Butler staff
in order to provide a seamless butler program for guests.

• Manages VIP guests. Recognizes repeat and important guests and builds
rapport in order to develop personal guest contact| obtains preferences and
proactively anticipates guest needs and requirement.

• Manages VIP guests’ schedules as appropriate to support potential needs.

• Manages the guest experience so that a high level of privacy is afforded and
confidentiality is kept on behalf of VIP guests when possible.

• Supervises Butler Service Desk and verifies resources provide seamless
services during the on-site guest journey.

• Conducts daily stand-ups and communicates clear and consistent messages
through stand-ups regarding the Butler team updates and goals to produce
desired results.

• Obtains list of check-ins and VIP guests both to prepare work assignments
for the Butler team.

• Keeps the Butler team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Encourages and builds mutual trust| respect| and cooperation among
departments such as Front Office and Housekeeping whose touch points intersect
with butler services and Butler team members.

• Serves as a role model to demonstrate appropriate behaviors and sets the bar
for execution of butler services through training and mentorship.

• Continuously strives with the team to provide the bespoke and uncompromising
services.

• Supports and trains other departments who deliver on signature services
(e.g.| housekeeping| room inspections| delivery).

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Guest Relations

• Sets the standard and tone for how Butler team members drive guest
relations.

• Coaches team members to recognize and build rapport with guests.

• Establishes processes to obtain guest preferences and proactively anticipate
guest needs and requirements.

• Verifies Butler teams manage guests’ schedules to anticipate potential
needs.

• Verifies Butler teams maintain a high level of privacy| discretion and
confidentiality on behalf of guests when possible.

• Verifies Butler teams address guests| service needs in a professional|
positive| and timely manner| consistent with company policy.

• Fosters positive guest relations by coaching team members to actively listen
and respond positively to guest questions| concerns| and requests using brand
or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP) to
resolve issues| delight| and build trust. ?

• Assists other employees to verify proper coverage and prompt guest service.

Managing Departmental Costs

• Manages areas of operation to budget by reviewing operating statements|
budget worksheets and payroll progress reports.

• Manages department controllable expenses and cost per occupied room to
achieve or exceed budgeted goals.

• Supervises and approves the budgeting and ordering of product and supplies
in support of butler services.

• Manages departmental budget in such a way that the overall property
financial goals are met| and supporting staff are educated on relevant details
as appropriate.

Conducting Human Resources Activities

• Interviews| hires and develops Butler team members with the appropriate
skills to meet the business needs of the operation.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Reviews staffing levels and modifies as appropriate so that butler services
are delivered at the expected level| balanced with meeting financial and
operational objectives. In reviewing staffing levels| creates monthly/weekly
schedules| meeting departmental and individuals’ needs. Includes control of
attendance by using software used by Human Resources Department.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same within the team.

• Verifies recognition of employees is taking place across areas of
responsibility.

_

Housekeeping – Assistant Manager – The Ritz-Carlton – Singapore

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Job Number 19000KK9
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping| Recreation/Health Club and Laundry| if applicable.
Position works with employees to clean and maintain guestrooms and public
space. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies| equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms
and public space.

• Manages linen inventory and guest supplies and assists in the ordering of
supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director
of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Sets a positive example for guest relations.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Housekeeping – Attendant – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000KIS
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Room Attendant – Courtyard Singapore Novena

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Job Number 18002RP1
Job Category Housekeeping & Laundry
Location Courtyard Singapore Novena| Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.
Job Summary

Respond promptly to requests from guests and other departments. Fill cart with
supplies and transport cart to assigned area. Enter guest rooms following
procedures for gaining access and ensuring vacancy before entering. Replace
guest amenities and supplies in rooms. Replace dirty linens and terry with
clean items. Make beds and fold terry. Clean bathrooms. Remove trash| dirty
linen| and room service items. Check that all appliances are present in the
room and in working order. Straighten desk items| furniture| and appliances.
Dust| polish| and remove marks from walls and furnishings. Vacuum carpets and
perform floor care duties (e.g.| in guest rooms and hallway).

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications; properly store flammable materials. Ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Support team to reach
common goals. Ensure adherence to quality expectations and standards. Move|
lift| carry| and place objects weighing less than or equal to 25 pounds
without assistance and in excess of 25 pounds with assistance. Ability to push
and pull a loaded housekeeping cart and other work-related equipment over
sloping and uneven surfaces. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Stand| sit| kneel| or walk for an
extended period across an entire work shift. Grasp| turn| and manipulate
objects of varying size and weight| requiring fine motor skills and hand-eye
coordination. Perform other reasonable job duties as requested by Supervisors

_

Style Executive (Housekeeping) – W Singapore – Sentosa Cove

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Job Number 19000MOY
Job Category Housekeeping & Laundry
Location W Singapore – Sentosa Cove| Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Inspect guest rooms| public areas| pool| etc. after being cleaned by
Housekeeper to ensure quality standards. Run sold room reports| verify room
status| determine discrepant rooms| prioritize room cleaning| and update
status of departing guest rooms. Assist Housekeeping management in managing
daily activities. Act as a liaison to coordinate the efforts of Housekeeping|
Engineering| Front Office| and Laundry. Document and resolve issues with
discrepant rooms with the Front Desk. Prepare| distribute| and communicate
changes in assignment sheets/workboards. Communicate issues to next shift.
Complete required paperwork. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Read and visually verify information
in a variety of formats (e. g.| small print). Visually inspect tools|
equipment| or machines (e. g.| to identify defects). Enter and locate work-
related information using computers and/or point of sale systems. Grasp| turn|
and manipulate objects of varying size and weight| requiring fine motor skills
and hand-eye coordination. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Move| lift| carry| and place objects weighing less than or
equal to 55 pounds without assistance and in excess of 55 pounds with
assistance. Ability to push and pull a loaded housekeeping cart and other
work-related machinery over sloping and uneven surfaces. Stand| sit| kneel| or
walk for an extended period or high frequency across an entire work shift.
Listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language. Perform other reasonable
job duties as requested by Supervisors.

_

Housekeeping Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

APPLY HERE

Job Description – Housekeeping Service Executive (VAA01510)Employee Status:
Regular
Housekeeping Service Executive
The position is responsible for cleaning and maintaining the quality of guestrooms and the guestroom experience through the active supervision of Team Leaders in the first year. With successful performance- he/she may be trained into a supervisory/management position in the second year and assist the Assistant Manager for smooth and efficient running of housekeeping operations.
MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS
Clean and correctly supply 16 rooms or its equivalent in the work shift
Adhere to the 20 steps cleaning method when servicing/cleaning guest rooms
Ensure guest rooms are completed in accordance to LQA Standards
Report any damages or loss of linen- furniture- fixture and equipment to the supervisor/housekeeping coordinator
Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator
Update guest room status according to procedure
PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONS

Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenities

Hand in all property left by the guest from checkout room to Housekeeping Office

Ensure that no guest property including cash is removed whilst cleaning

Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken

Report all accidents- major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances

Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction

Carry out turn down service for guest rooms according to the standards set out during the evening the shift

Carry out daily duties and interactions using the Heartist® approach

INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS

Ensure that safe working practices are followed including emergency procedures

Comply with hotel and department policies and procedures at all times

Carry out any other duties as and when assigned by the Management of the Hotel and department

Additional Responsibilities in Second Year

MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS

Inspect and maintain rooms- corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards

Daily Inspect rooms: checkouts- vacant- VIP- Out-of-Service and special attention rooms

Control and minimize out of service rooms during high occupancy

Inspect make up rooms and checkout rooms daily as per quota assigned

Checking the functional operation of each room- liaison with Engineering and IT to rectify issues

Assist in scheduling colleagues for work assignments- managing labor cost based on required hours/room quota

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONS

Liaise with Coordinators and Front Office for the release of rooms

Lead a housekeeping shift to personalize the in-room guest service whenever possible

Check the preparation of VIP and Swissotel Guestrooms and amenities

Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms

Lead guest service and the team using the Heartist® approach
SUPERVISION OF THE HOUSEKEEPING TEAM

Induct and train room attendants in technical skills and processes as outlined in the Keys to Success manuals

Manage team within guidelines provided in the colleague handbook

Oversee the provision of room supplies- cleaning equipment- linen- and chemicals

Coach room attendants to constantly improve or maintain performance- give guidance where performance is below expectations

INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS

Participate in departmental leadership activities as a member of the team

Maintain levels of confidentiality and discretion for guests

Develop own knowledge and skills
as a contributing member of the Housekeeping team

Qualifications:

Diploma in hospitality or related field

Willing to Learn

Housekeeping/Supervisory experience in similar level of luxury hotel Certified Trainer or on Job Trainer preferred.

Competencies

Technical skills for Housekeeping/Coordinator

Supervisory and leadership skills – collaborative- enabling- and entrepreneurial

Interpersonal skills well developed with guests- colleagues- and management

Use/knowledge of PMS e.g.- Opera- E-Housekeeping

Able to solve problem/make decision within scope

Attention to detail especially cleanliness- room presentation

Able to work independently- reliable- self-directed- self-motivated

Butler – Hotel Services – Marina bay Hotel – Singapore

APPLY HERE

Butler – Hotel Services
Apply now Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
_JOB SCOPE_
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests| satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a |can-do| approach to all tasks assigned.
Review all in-house- arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service- clean and turndown all butler suites and rooms.
Be familiar with the set-up and functionality of all equipment in the suites

Escort guests from the front of the hotel to the suites and serve the guests as needed- such as hotel tours- suite tours- detailed explanation of services- unpacking and packing luggage

Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service- linen- restocking amenities- equipment and supplies.
Attend to laundry- dry cleaning- ironing- mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.

Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs- respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.

_JOB REQUIREMENTS_

__

Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet- professional- well-groomed disposition is a must for this position.
Comfortable with rotating shift work- including PH and weekends

Butler Service Agent – The St. Regis Singapore – Singapore

APPLY HERE

Job Number 19000BLV
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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