Front Office Manager – Marriott Tang Plaza Hotel Singapore

Tang Plaza hotel Singapore

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Tang Plaza hotel Singapore
Tang Plaza hotel Singapore

Job Description
Posting Date Sep 28, 2020
Job Number 20056621
Job Category Rooms and Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Senior Manager of Global Intelligence – Singapore Regional Office

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Job Description
Posting Date Aug 26, 2020
Job Number 20048428
Job Category Finance and Accounting
Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

SUMMARY

This senior manager position assists the Director of Global Support & Intelligence in conducting analysis, developing/ implementing/ maintaining projects and programs for Marriott’s international properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Security Analysis and Crisis Management

Monitor political, economic, terrorism and crime trends worldwide and, where necessary, provide briefs on developments that may affect operations.

Provide monthly worldwide threat analysis report, weekly security updates, situation reports (SITREPs) and in-depth analysis (should a situation arise).

Produce written and verbal reports and analyses in logical and concise written format for associates and management of the company both on routine and ad-hoc assignments.

Provides intelligence support and threat assessments in emerging markets for Global Safety & Security – Technical Services and the Architecture and Construction (A&C) group to ensure proper design and systems philosophies are implemented on all new construction and renovation projects.

Manage intelligence efforts across a range of company activities including Open-Source Intelligence (OSINT), Human-Intelligence (HUMINT), third-party provider information/analysis subscriptions and other sources to complete analysis and forecasting.

Ensure Threat Condition Chart is current at all times. Communicate and publish the chart whenever there is a change.

Assist Director of Global Support & Intelligence in developing and maintaining Traveler Safety Program, provide trip briefs and communicate alerts with Marriott travelers.

Support Global Safety & Security Department in Marriott’s Crisis Management Program. Serve as Crisis Logistics Coordinator (CLC) for Marriott’s Asia Pacific Crisis Management Team and Area Crisis Teams. Ensure the Crisis Management Plans are current on a bi-annual basis.

Assist Global Safety & Security team for the Asia Pacific in logistics and crisis exercise training for properties, Continental Crisis Management Team and Area Crisis Management Teams (Tier One).

Maintain, develop and update training resources for property level Loss Prevention Dept.

Coordinate with a third-party vendor to conduct Crisis Management Compliance Audits and prepare final audit report for Crisis Compliance Audit Committee to review audit results.

Facilitates loss prevention training programs to educate loss prevention personnel in developing their safety, security and crisis management skills.

Always seek new technology to enhance products and services.

Direct the safety and security effort in the absence of the Director of Global Support & Intelligence.

Perform other duties as assigned to meet business needs.
Liaise with public and private sector counterparts as appropriate.

Training and Education

Assist GS&S Training Team to maintain, develop and update existing training programs to ensure hotels are meeting security and safety standards and organize continental training conferences and GS&S Academy courses in the fields.

Provide guidance for new hotels how to locate pre-opening training manuals and resources on Marriott Global Source (MGS) and ensure the establishment of accident prevention and security management plans and actions. Update guidelines for international properties as required.

Prepare agenda and seek presentations and speakers for the annual GS&S joint staff meeting and GS&S staff meetings.

Provide logistical support for Tier One Crisis Teams for Asia Pacific and help develop tabletop exercises for Tier One Crisis Teams.

Promote the annual Safety and Security Awareness month campaign in the field and manage GS&S-International’s role by participating in trade show and coordinating with Risk Management and vendors.

Communication
Write, edit and design quarterly newsletter. Information should be collected and articles solicited from the field. Provide a training column in each issue and promote best practices and standard operating procedures through ‘spotlighted’ articles. Update Associates on new training projects and resources. Coordinate with regional loss prevention directors and HQ Law Department for updated news/topic related articles.

Write and post updates, news and resources on Marriott Global Source (MGS).

Coordinate and oversee Global Safety & Security’s award and recognition programs.

QUALIFICATIONS
Experience

Minimum six years related experience in security or intelligence is preferred.

Experience as a federal government employee, law enforcement personnel, corporate security or private sector intelligence analyst is an advantage.

Experience living and/or working abroad is preferred.

Skills and Knowledge

Must be fluent in English. Proven ability to write effectively and professionally in clear, concise English.

Knowledge of additional language(s) is preferred.

Excellent interpersonal and presentation skills.
Superior communication skills effectively and concisely both verbally and in writing. Effective briefer when interacting with internal and external audiences.

Knowledge of intelligence gathering and strong analytical and oral presentation skills.

Must be competent in computer skills, including knowledge of applications involving word processing, desktop publishing, databases and presentations. Proficiency in MS Office applications (MS Office 365, PowerPoint, Excel, Word, Publisher, Access, Picture Manager, SharePoint, etc.)

Technical capability in producing polished analytic products making appropriate use of style, formatting, graphics and geospatial information. Proficiency in Web-based search tools, applications, and communication technology required.

Demonstrate an ability to work independently with minimal guidance and supervision.

Demonstrate initiative-driving, creative/strategic-thinking, problem-solving, project-managing and relationship-building skills.

Working knowledge of geography, cultures and customs of the countries that Marriott operates in.

Knowledge of terrorist organizations, methods and mitigation measures to prevent future attacks.

Education

Bachelor’s degree or equivalent in a relevant discipline (Business, Political Science, International Relations, National Security Studies, Public Administration, Security/Crisis Management, Strategic Intelligence, Journalism, etc.) is required.

Master’s degree highly desirable.
Possess subject matter expertise in Asia Pacific as well as the ability to operate as a generalist on other security areas and issues.

Requirements
Some international travel will be required.
Ability to bridge cultural differences and work effectively with team members spread across several different locations and time zones.

Willingness to work outside of normal business hours and cover 24/7 Crisis Watch Duty every other weekend.

Perform well under pressure and able to manage stressful situations.

Demonstrate ability to thrive in a creative, innovative, and highly collaborative work environment. A proactive individual who is process-driven and details-oriented.

Able to manage multiple complex tasks under pressure of tight deadlines.

 

Director of Food and Beverage – JW Marriott Hotel Singapore South Beach

Marriott hotel singapore south beach

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Marriott hotel singapore south beachJob Description
Posting Date Aug 27, 2020
Job Number 20048895
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

 

As a Director of F&B, he/she is accountable for overall success of the daily food & beverage and culinary operations. The position ensures the food and beverage and culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Functions as the strategic business leader of the property’s food and beverage and culinary operation. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

 

Skills and Knowledge

•Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.

•Administration and Management -Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

•Applied Business Knowledge- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.

•Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

 

CORE WORK ACTIVITIES

 

Leading Food and Beverage and Culinary Operations for Property

• Leads food and beverage and culinary operations team.

• Provides direction for all day-to-day operations.

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).

• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensures property policies are administered fairly and consistently.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Demonstrate new cooking techniques and equipment to staff.

• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

 

Developing and Maintaining Food and Beverage and Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.

• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.

• Manages department controllable expenses including food cost, supplies, uniforms and equipment.

• Works with food and beverage and culinary leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Strives to improve service performance.

 

Developing and Maintaining Budgets

• Develops and manages Food and Beverage and Culinary budget.

• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee satisfaction.

 

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

 

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

 

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Ensures employees are treated fairly and equitably.

• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.

• Administers the performance appraisal process for direct report managers.

• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

• Manages employee progressive discipline procedures for areas of responsibility.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

 

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

 

 

General Manager (Chinese Restaurant) JW Marriott Hotel Singapore South Beach

Marriott hotel singapore south beach

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Marriott hotel singapore south beachJob Description
Posting Date Aug 27, 2020
Job Number 20048927
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Ensures that all employees, team leaders and managers understand the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest’s expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

 

Loss Prevention Manager – Courtyard Singapore Novena

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Job Number 20032889
Job Category Loss Prevention & Security
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Manages security/loss prevention operations on a daily basis. Areas of
responsibilities include protection of property assets| employees| guests and
property| accident and fire prevention and response. Ensures that all areas of
the property are safe and secure. Maintains logs| certifications and documents
required by law and Standard Operating Procedures. Strives to continually
improve guest and employee satisfaction while maximizing the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.

• Conducts investigation of all losses of property assets and refers to proper
management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Comply with all Corporate Loss Prevention safety and security management
guidelines and procedures.

• Conduct periodic patrols of entire property and parking areas.

• Recognize success across areas of responsibility.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property
and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to Loss Prevention
officers.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meet quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental
meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources as necessary.

• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.

• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.

• Complete disciplinary procedures and documentation according to Standard and
Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Administer property policies fairly and consistently.

• Maintain first aid and CPR certifications required for Loss Prevention
officers.

• Handles guest problems and complaints.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Provides services that are above and beyond for customer satisfaction and
retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Develops and maintains a working relationship with local law enforcement
authorities.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

_

Credit Manager / Assistant Credit Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 20032901
Job Category Finance and Accounting
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manages the day-to-day operations of accounts receivables| ensuring that
invoices being sent out are correct and dispersed in a timely manner. Follows
up on any delinquent accounts. Researches and decides upon credit
authorization for incoming customers.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

Generates and provides accurate and timely results in the form of reports| presentations| etc.

Compiles| codes| categorizes| calculates| tabulates| audits| or verifies information or data.

Completes accounts receivable period end closing functions and procedures; credit and period end reporting.

Upholds the policies and procedures outlined in the credit policy.

Interacts with sales and catering staff for timely credit decisions on incoming customers.

Demonstrating and Applying Accounting Knowledge to Credit Management
Issues

Demonstrates knowledge of job-relevant issues| products| systems| and processes.

Uses computers and computer systems (including hardware and software) to program| write software| set up functions| enter data| or process information.

Uses relevant information and individual judgment to determine whether events or processes comply with laws| regulations| or standards.

Keeps up-to-date technically and applying new knowledge to your job.

Stays knowledgeable of accounts receivable system.

Leading Credit Management Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Staffs| manages and develops all billing and accounts receivable employees.

Maintaining Finance and Accounting Goals

Submits reports in a timely manner| ensuring delivery deadlines.

Ensures profits and losses are documented accurately.

Achieves and exceeds goals including performance goals| budget goals| team goals| etc.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Monitors all taxes that apply| ensuring that taxes are current| collected and/or accrued.

Ensures property billings are sent error free and in a timely manner.

Monitors receivables for timely collections and follows up with appropriate collection correspondence.

Additional Responsibilities

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures| and efficient control and utilization of financial resources.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Maintains positive working relations with customers and department managers.

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Senior Manager| Incident Response – Singapore Regional Office

APPLY HERE

Job Number 20030624
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As part of our Cyber Fusion Center located in Singapore| plans| directs| and
coordinates incident and crisis management activities for information security
and privacy. Shares responsibility for planning| directing| and coordinating
incident and crisis management activities pertaining to global information
security projects. Responds to computer security incidents according to
established response processes| while leveraging other team members and
subject matter experts. Verifies that project goals are accomplished and in
line with business objectives. Monitors incident and crisis management
activities.

CANDIDATE PROFILE

Education & Experience

Required:

Undergraduate degree in STEM Major (Science| Technology| Engineering and Math) or equivalent experience/certifications

7+ years of experience in information security| project management| and/or security incident response

3+ years of hands-on experience in at least two of the following areas: cybersecurity operations; security incident response; network/host intrusion detection; or threat response with a demonstrated experience collaborating effectively across multiple organizations such as Operational Risk Management| Enterprise Risk Management| Compliance| Business Risk Offices| Information Technology| Legal| etc. to achieve objectives.

1+ years’ experience managing the Incident Response Life Cycle

Preferred:

Advanced Degree

PMP Certification

Industry Security Certification (e.g.| CISM| CISSP| CISA| CIPP)

ITILv3 Certification

5+ years of experience partnering and influencing the business and program stakeholders

Results-driven with proven ability to effectively define and communicate project status| risks| and solutions in a proactive manner. Able to manage and support issues to drive to root cause and resolution

Demonstrated experience in handling security events in mission critical environments; hands-on troubleshooting| analysis| and technical expertise to resolve incidents and service requests. International security event management experience with offices in multiple high-risk locations

Strong analytical and problem-solving skills| communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve

Ability to lead and influence change working across organizational boundaries.

Strong knowledge of current and evolving cyber threat landscape.

Strong problem solving| prioritizing| presentation and facilitation skills with the ability to make recommendations to all levels of the organization

Familiarity with threat intelligence and applications within incident response and forensic investigations.

Experience with malware analysis and understanding attack techniques.

Experience interpreting| searching| and manipulating data within enterprise logging solutions.

Experience working with network| host and user activity data| and identifying anomalies.

CORE WORK ACTIVITIES

Performs security incident and crisis management planning activities| including identifying and developing goals| strategy| staffing| scheduling| identifications of risks| contingency plans| allocation of available resources| and deliverables to meet business need.

Leads large-scale incident response and forensics engagements| including but not limited to incident response tabletop exercises.

Serves as liaison with business unit| iT Plan| Build and Delivery teams.

Develops high-level business requirements including cost estimate for security incident and crisis management activities.

Identifies and schedules project deliverables| milestones| and required tasks for security incident and crisis management activities.

Leads all Cyber| Privacy and Data loss incident remediation

Directs and coordinates activities of project personnel to monitor project(s) so that they progress on schedule and within budget.

Provides information security reporting| including security metrics as required.

Creates and delivers standards and procedures for security incident/crisis reporting and documentation.

Develops and reviews reports and presentations for both technical and executive audiences.

Reviews status reports prepared by project personnel and modifies schedules and plans as required.

Informs the appropriate team members of project status and related issues.

Manages project risks.

Improve MI business processes and incident response methodologies.

Executing communication(s) with all levels of the organization including Executive Leadership| Legal| Public Relations| HR| Outside Counsel and other stake holders

Owner of the Incident Response Plan and responsible for the execution of the response

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Senior Manager| Threat Management – Singapore Regional Office

APPLY HERE

Job Number 20030623
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As part of our new Cyber Fusion Center located in Singapore| assesses threats
and vulnerabilities| responds to immediate and potential threats| supports
investigation and analysis of cyber events. Works with Security Operations
Center resources to proactively identify threats and vulnerabilities| develop
mitigation plans to address potential threats| and respond to immediate
threats. Reports to the Director| Threat Management in the US and work closely
with the Cyber Incident Response and Security Operations Teams (US| Asia|
Romania).

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor’s degree in Computer Sciences or related field or equivalent experience/certification

7+ years of information technology leadership experience

4+ years’ information security experience including implementing| managing or governing security technologies| including encryption| network security| intrusion detection and/or digital forensics

Preferred:

Current information security certification| including Certified Information Security Manager (CISM)| Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP)

Technical leadership experience in a sourced environment

Project management skills

Excellent communication skills and problem solving ability

Demonstrated ability to work independently and with others

Ability to manage the details and compliance with standards and expectations

Technical infrastructure operations| administration| or engineering background

CORE WORK ACTIVITIES

Threat Management & Response

Manages and administers processes and tools that enable the organization to identify| document| and access intellectual capital and information content (e.g.| policies| standards| processes and procedures).

Utilize the corporate Endpoint Detection and Response tool and SIEM to identify anomalous activity and potential threats to the enterprise infrastructure.

Perform analysis of adversary tradecraft| malicious code| and capabilities for hunt pivoting purposes.

Assist with internal investigations as a technical resource for forensic artifact collection and forensic disk analysis.

Manage the analysis of intrusion artifacts to determine potential specific adversary and motives.

Uses defensive measures and information collected from a variety of sources to identify| analyze| and report events that occur or might occur within the network in order to protect information| information systems| and networks from threats. Identifies remediation activities and oversees efforts to implement them

Responds to crisis or urgent situations within the pertinent domain to mitigate immediate and potential threats and comply with relevant data breach laws. Uses mitigation| preparedness| and response and recovery approaches| as needed| to maximize safety and security of systems| preservation of intellectual property| and information security. Investigates and analyzes all relevant security and privacy response activities.

Tests| implements| deploys| maintains| reviews and administers the infrastructure hardware and software that are required to effectively manage the computer network defense (CND) service provider network and resources. Monitors network to actively remediate unauthorized activities.

Conducts assessments of threats and vulnerabilities| determines deviations from acceptable configurations or enterprise or local policy| assesses the level of risk| and develops and/or recommends and operationalizes appropriate mitigation countermeasures.

Identifies and assesses the capabilities and activities of cyber criminals or foreign intelligence entities; produces findings to help initialize or support law enforcement and counterintelligence investigations or activities.

Analyzes threat information from multiple sources| disciplines| and agencies across the regulatory and Intelligence Communities. Synthesizes and places regulatory and intelligence information in context; draws insights about the possible implications

_

Senior Manager| iT Design| APEC (2 Years Contract) – Singapore Regional Office

APPLY HERE

Job Number 20029065
Job Category Information Technology
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Success of new build construction and conversions from an iT standards
perspective; Owner relations and negotiations (to some extent); Vendor
management oversight and relations (to some extent); Project documentation
assurance management; cost modeling for projects.

CANDIDATE PROFILE

Education and Experience

Technology and Business related education or Bachelor’s degree level or equivalent.

3 years’ project management experience.

3 years in an Associate Supervisory role.

3 years’ experience of working with people of different cultures and values in the Asia Pacific Continent.

Key Stakeholders

Senior Director iT| Construction| Conversions & Openings APAC iT Peer group especially iT Operations

Global Design Consultants and MI Global Design Directors

Project/Property Owners and their teams

General Managers and their teams (to some extent)

Cluster leaders and their teams

Infrastructure vendors and consultants

Application vendors and consultants

CORE WORK ACTIVITIES

Managing Projects and Priorities

Responsible for iT infrastructure design documentation completeness for new builds/conversions/acquisitions.

Responsible for iT infrastructure design governance new build/conversions/acquisitions.

Responsible for iT infrastructure systems governance for new build/conversions/acquisitions.

Accountable for brand standard compliance of technology at new build/conversions/acquisitions.

Escalation point for Consultants in relation to design and infrastructure.

Responsible for iT operations scope| ballpark| cost estimate and feasibility materials preparation.

Facilitating successful and appropriate procurement efforts for new hotel stakeholders.

Responsible for management of defects| escalations and exceptions for all new build/conversions/acquisitions

Responsible for coordination and effective handover to iT Opening team.

Accountable for delivery of accurate scope/cost Acquisition and Property Improvement Plan (PIP) reports.

Responsible for enforcing tools on Consultants to utilize and follow standard processes.

Responsible for meeting Technical Services budgets and keeping billing current.

Responsible for sourcing| certification and guiding consultants for use by owners for new build/conversions/acquisitions

Managing Key Stakeholder Expectation

Escalation point for Global Design project managers| Operations Design Development| Area and Pre-Opening Operations teams.

Accountable for Design standards communications.

Responsible for consultant sourcing| approval and certification.

Accountable for coordination and handover to iT PMO Opening team.

Responsible for communication and signing of iT Letter and approvals.

Key Reports Out/Documentation

Accountable for production of accurate Acquisition and Conversion Survey Reports.

Accountable for Region based reports including pipeline report and project status analysis

Accountable for all project related information being updated/improved based on standard operating procedures and project findings

Issuance of Tender Document/PBX| Mock up Room Report| Defect Report and Commission Report by Consultants|

Accountable for project billing by Consultants.

Responsible for series of time effective project Defect Report issuance by Consultants and Cluster/iT teams at each project.

Conducting Human Resources Activities

Accountable for initiating pre-opening hiring of iT Associate.

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Senior Conference Services Manager – The St. Regis Singapore

APPLY HERE

Job Number 20024796
Job Category Event Management
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g.| tables| chairs| dance floors| podiums| etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent| high quality service. Communicates performance
expectations and trains staff in processes. Monitors and controls financial
and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Event Services Operations

• Ensures Red Coat program is in place in accordance with Catering Event
Service minimum standard.

• Delegates tasks to ensure room sets are “on time” and meet Event Service
Standards.

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Projects supply needs for the department (e.g.| pads| pens| candy jars|
bottled water/water pitchers).

• Manages departmental inventories and maintains equipment.

• Ensures candy rotation on all meeting room sets (if applicable).

• Establishes consistent standards for regular meeting room sets and VIP
meeting room sets.

• Conducts function room inspections prior to each function to ensure the room
is set according to specifications.

• Maintains cleanliness and sanitation standards in all banquet operation
areas.

• Coordinates routine maintenance to ensure a quality meeting facility.

• Acts as a liaison between Banquets| Event Planning| Event Delivery teams and
the group contact throughout the event.

• Coordinates the necessary departments to maintain the meeting room
standards.

• Reviews the Diary weekly to ensure space maximization.

• Ensures function rooms are set according to event documentation (Banquet
Event Orders| resumes| etc.) and customer requirements.

Providing Exceptional Customer Service

• Makes presence known to customer at all times.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Sets service goals for event service supervisors and employees in order to
achieve Event Planner satisfaction goals.

• Ensures employees understand expectations and parameters.

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Conducts monthly department meetings with Event Service staff.

• Schedules employees to ensure shift coverage and meet business demands and
productivity goals; critiques any variances.

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