Product Development Manager – Mechanical – DELL – Singapore

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Product Development Manager (Client Peripherals – Mechanical Engineering)
The Client Peripherals engineering is responsible for product development of
PC peripherals such as keyboards- mice- active stylus- headsets- speakers-
travel adapters and power companions. The Alienware gaming peripherals
comprising of keyboards- mice and headsets are our latest additions.
The position is responsible for mechanical design and development activities
associated with abovementioned devices from product definition and planning
through production- release and end of life. Serve as the central resource for
all aspects of the mechanical engineering solutions. Involvement lasts
throughout all stages of a product`s lifecycle including modifications-
upgrades and maintenance of the product or product line

Key Responsibilities

Designs- tests- analyses- documents and functionally validates mechanical components and assemblie

Interfaces with suppliers- electrical engineering- manufacturing- quality- tooling engineering and other development groups to ensure mechanical design meet the feature requirement- reliability and quality leading to successful launch of new product

Conducts and participates in engineering tests to validate against the design specifications- robustness and performance of the new products
Utilizes best-in-class tools to develop innovative solutions to highly complex problems
Contributes to the successful management and development of mechanical tooling and first samples delivery
Ensures that comprehensive qualification and subsequent tool revisions are completed
Works with industrial designers and usability engineers to ensure products are ergonomically designed and pleasing to use.
Ensures deliverables are met per program schedules and cost

Requirements

Degree in Mechanical Engineering with at least 10 years of product development experience in the IT industry.
Extensive experience with CAD systems and proficiency in design with Pro-E is preferred.
In-depth knowledge in principle of tolerances and design for manufacturability
Familiar with materials and processes such as plastic moulding- metal stamping/forming- decorative processes such as micro-textures- painting- plating- anodizing- IML- IMD- etc.
Deep understanding of mechanical design and selection of engineering materials for intended usage and environment.
Able to work with Industrial Designer (ID) and Usability Engineers (UX) on product concept and related user experiences
Manages the mechanical design- work with ODM to deliver product features- reliability and quality on time and within budgeted cost
Possesses knowledge- skills and analytical abilities to resolve most mechanical design related issues
Candidates who demonstrated understanding of electronics- firmware and software has advantage
Possesses strong communication skills (written and oral) and ability to present and influence
Able to lead internal as well as external teams in issue analysis and problem solving
Able to operate in a global environment under minimal direction

Job Family: Engineering Job ID: R035498

Senior Infrastructure Project Manager/Project Lead – DELL – Singapore

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## Project Manager
Competitive salary
Singapore
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Project Manager on our Program/Project
Management team in Singapore.
It takes something special to drive the development and implementation of new
and exciting products and services. That`s a job for our Services Project an

Program Management team within Professional Services. The team works closel

with sales- customer service- partners- customers and other technical suppor

groups in cross-functional teams. Together- they manage the lifecycle o

highly complex- highrisk projects – from design to delivery.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Responsible for the delivery and execution of a portfolio of or highly complex detailed projects with high risk. May be dedicated to major accounts as post-sales contact.
Responsible for the development of a program implementation plan that articulates the role of EMC- as well as vendors and client resources- in the delivery of the designed solution within the account. Has a thorough understanding of the business objectives of the customers. Reviews and validates the statement of work (SOW). Responsible for reviewing and overseeing goals and milestones within projects to ensure EMC|s commitments to customer and customer business objectives are achieved.
Establishes program governance. Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer- EMC and Account leadership. Provides support- assistance and guidance to project managers as needed.
Overall responsibility for the profitability of the project portfolio. Evaluates the impact of change requests on overall customer satisfaction- profitability and business potential. Accountable for compliance to EMC|s revenue recognition rules and policies.
Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues- appropriate communications are occurring to all EMC concerned parties; proactively manages customer relationship- oversees the EMC escalation and change control process. Provides regular updates of progress on those issues to both customer and EMC personnel.
Point of contact for all executive/management communication. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers- management- sales and delivery personnel. Lead contributor in interacting with strategic customers.
Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Identifies potential future opportunities at the customers| and communicates to sales as appropriate.
Leads team of project managers; provide project management- leadership and oversight to project and/or workstreams. Acts as a role model- provide feedback and coaching.
Stays abreast of current industry trends and new technology through professional associations- trade journals- networking- and associated training and seminars. Complete and maintain industry-recognized project management certification. Complete quarterly accreditations.
Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. May actively contribute to the account planning process.

SKILLS

Communication skills.
Project management skills.
Consultative skills.
Financial and analytical experience.
Organizational skills.
Ability to prioritize projects and/or deliverables.
Understanding of EMC|s products and their value-added to the customer.
EMC Proven certified.
Strategic planning abilities.
Ability to lead- motivate and direct a workgroup.
Education Required: Bachelors (Technical)

Experience Required: 10+ Years

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you have what it takes to bring innovative new products and services to
life in collaboration with world-class experts- this is your opportunity to
develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Services Professional-Services Job ID: R033256

Events Services Manager – Conrad Centennial Singapore

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JOB DESCRIPTION
 
As Events Manager| you will be responsible for the successful event planning
and overall execution of all Conference & Events that take place within the
hotel. The Events Manager will interact frequently with customers and Guests
to learn about their needs and develop relationships from which to earn repeat
and expanded business.
What will I be doing?
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
Manage the department|s day-to-day operations and activities| whereas implementation of the selling strategy yields meetings and events space
Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contract

Build strong relationships with customers| Guests and Team Members in order to gain full understanding of their needs and work to serve them effectivel

Accurate administration and control of all Meetings and Events related reservations and block

To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate| confirmed and billing details documented and in line with the credit polic

To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
To conduct Show rounds for companies & agents in line with the Company policy
To support the Food & Beverage operations and room reservations team with information as required
To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
Attend Sales events| as required
To support in other properties within the Cluster as required| according to the business needs

Additional Sales Involvement:

Review business plans| identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel| and manage the departments| adherence to achieving that strategy
To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

What are we looking for?

To successfully fill this role| you should maintain the attitude| behaviors|
skills| and values that follow:

Able to develop positive working relationships at all levels
To create a positive image
Good personal presentation
Good understanding of C&E business
Company/competitor awareness
Previous experience working in an Event Planning Environment
Good administration skills
Good organization skills
Proven customer service experience
Able to ‘close| a sale
Previous experience in a Sales environment – either proactive or reactive

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Senior Manager Marketing Execution & Operations – Hilton – Singapore

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JOB DESCRIPTION
 
The Senior Manager| Marketing Execution & Operations joins Hilton at the start
of creating this discipline in Asia Pacific. This role is central in driving
the alignment of processes| metrics and goals to ensure strategies are driving
a strong return on investment and achieving the business objectives. The
successful candidate will be making recommendations on tools| capabilities and
ways of working to drive performance.
As Senior Manager| Marketing Execution & Operations| you will be leading the
delivery of projects from initiation to execution and ongoing adaptations.
Projects will range from more technical to strategic in nature| involving
teams across the marketing organization as well as key stakeholders outside
marketing including partner agencies.
The Senior Manager| Marketing Execution & Operations will lead and mentor

project management team responsible for the delivery of pay-to-play tactica

regional promotions| always-on retargeting campaign| always-on prospectin

campaign as well as brand campaigns. Key to the role is the ability to buil

relationships quickly in a dynamic organization| make strategic
recommendations on marketing plans and capabilities in order to drive future
growth and greater customer focus with flexibility to change direction when
needed.

The Senior Manager| Marketing Execution & Operations will be based in
Singapore and will be responsible for developing and refining tools|
templates| and standard methodologies to continuously improve our project
management capabilities across the marketing teams in Asia Pacific. An ideal
candidate will be an energized| passionate leader| eager to drive marketing
innovation and transformation.

What will I be doing?

The Senior Manager| Marketing Execution & Operations – Asia Pacific will be
responsible for performing the following tasks to the highest standards:

Lead a project management team. This includes seeking ways to improve operational performance| removing roadblocks when needed| providing training and mentoring to team members| conducting performance reviews and career development discussions.
Provide leadership visibility into campaigns| assess departmental capacity and drive prioritization decisions.

Partner with the global Marketing Execution & Operations team to develop and refine tools| templates| standard methodologies and ways of working to improve operational performance.

Partner with the Media and Social teams to drive campaign performance including exploring new partners and products.

Partner with the Performance & Insights team to provide ongoing actionable analysis| insights and recommendations on opportunities to help drive performance across marketing activities.

Build a continuous learning| and test and learn culture. This involves working cross-functionally to optimize campaign activity and drive greater business outcomes.

Drive innovation including introducing new methods of working| enhanced capabilities| evolved uses of data and improved departmental skills development.

Partner with Media and Performance & Insights teams to ensure the use of marketing funds are maximized and make recommendations on budget allocations as needed.

What are we looking for?

A Senior Manager| Marketing Execution & Operations – Asia Pacific serving
Hilton Brands is always working on behalf of our Guests and working with other
Team Members. To successfully fill this role| you should maintain the
attitude| behaviors| skills| and values that follow:

Bachelor|s degree in project management| marketing| communications or related field

7+ years of experience in marketing-related project management function

2+ years of management or supervisory experience

Excellent project management capabilities to stay on top of details| deliverables and anticipate and propose solutions to potential roadblocks to keep activities on track

Strong prioritization and decision-making skills with proven ability to manage multiple priorities and projects with deadlines

Strong digital marketing and social media skills to make strategic recommendations on marketing plans

Proven strategic thinking from concept to implementation to facilitate solutions that drive results and have a valuable and sustained impact on the organization

Ability to work effectively and influence others toward a common direction and with a common vision in a matrixed environment including working within and among teams| across diverse functions and locations| and influence others at all levels to move projects forward

Shown experience owning the inception to completion of a marketing campaign with a large| cross-functional team

Strong analytical skills

Hands-on| hardworking and self-motivated| able to work independently as well as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Master|s degree in project management| marketing| communications or related field

10+ years of experience in marketing-related project management function; experience in Asian market a plus

4+ years of management or supervisory experience

Experience working on large digital projects

Experience with complex workflows and multi-channel content distribution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

VIP Services Manager (Executive Lounge) – JW Marriott Hotel Singapore South Beach

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Job Number 19118925
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Position responsible for all the Executive Lounge operations. Oversees guest
and employee satisfaction| maintaining standards and meeting or exceeding
financial goals. Develops and implements business plan for food and beverage.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial| employee engagement and guest
satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant
operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Executive Lounge.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Ensures that all employees| team leaders and managers understand the brand|s
service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest|s
expectations.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based
on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings.

_

Assistant Marketing Communications Manager – JW Marriott Hotel Singapore South Beach

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Job Number 19118919
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Communicate with potential owners via telephone to set up preview
package sales/tours. Encourage guests or callers to purchase or schedule
preview package sales/tours. Explain details and requirements related to
attending a sales presentation to potential owners. Verify that individuals
meet eligibility requirements for preview package sales/tours prior to
scheduling a tour for a Marriott vacation club property. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets). Perform general office duties to support Sales & Marketing
(e.g.| filing| sending emails| typing| faxing). Receive| record| and relay
messages accurately| completely| and legibly. Assist management in training|
evaluating| counseling| and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Ensure adherence to quality expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Information Technology Manager – JW Marriott Hotel Singapore South Beach

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Job Number 19118911
Job Category Information Technology
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

As a member of the property management staff| contributes advanced knowledge
and skill in technology and general hospitality business knowledge to support
the property and technology Information Resources objectives. Position is
responsible to the property for all technology planning| decision-making|
implementation| and maintenance. May manage property systems technicians and
interfaces with vendors| owners| Executive Committee and property staff.

CORE WORK ACTIVITIES

__Ensuring Client Technology Needs are Met_ _

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Monitors| verifies and manages the acquisition and maintenance of property
based systems.

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Maintains| inspects and repairs equipment.

• Inspects and verifies the maintenance of the equipment or the environment.

• Verifies that computer and network operations are monitored at the property|
backup/recovery functions are performed on scheduled basis and administration
functions for hardware| operating and application systems are maintained and
completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications
systems are functional at all times.

• Verifies solutions are consistent with the client|s needs and brand specific
IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new
applications| provide user tips| alert users of system problems and inform
staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and
system performance.

__Managing Projects and Policies_ _

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Monitors processes and evaluating information according to SOP and LSOP
requirements.

• Enforces IR policies and standards protecting company hardware| software and
other resources at the property.

• Directs maintenance of equipment and installed software applications
inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Performs an assessment of needs| ensuring compliance with brand specific
standards| budget and capital requirements.

• Determines priorities| schedules| plans and necessary resources to ensure
completion of any property projects on schedule and according to
specification.

• Verifies problems are correctly reported| routed| tracked and solved| with
the system user being informed of situation at all times.

• Verifies proper asset management.

• Performs on-site monitoring of all projects.

• Verifies that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizes performance and produces desired business results.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides technical expertise and support.

Leading IR Team

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Provides a technical perspective to information needs along with
cost/benefits understanding in an influencing role.

__Managing and Conducting Human Resource Activities_ _

• Verifies employees are treated fairly and equitably.

• Verifies property policies are administered fairly and consistently.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Coordinates property efforts| prioritizes needs and communicates those needs
to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point
for problem resolution.

_

Sales & Marketing – Sales Manager (Business Travel) – The Ritz-Carlton – Singapore

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Job Number 19122101
Job Category Sales and Marketing
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.
Understands the overall market – competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company|s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company|s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Experience Manager – The St. Regis Singapore

APPLY HERE

Job Number 19122364
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Manager| Talent Acquisition & Workforce Planning – BMSC APEC – Singapore Regional Office

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Job Number 19123797
Job Category Human Resources
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Partnering with Senior Manager| Talent Acquisition APEC and related discipline
heads| provide sourcing| recruiting and workforce planning support to the APEC
Sales & Marketing and Revenue organization. Builds the organization’s edge on
direct sourcing capability and reduces the reliance on external recruitment
agencies. Surfacing internal candidates for career opportunities through
effective workforce planning discussions and human capital planning process by
working closely with Hiring Managers and Regional Leaders from the S&M and
Revenue Management functions. Build credible talent pools to better support
the talent needs of the business. As a member of the continent Talent
Acquisition and Management Solutions team| participate in projects and
assignments designated by the APEC Talent Acquisition and APAC BMSC HR teams.

CANDIDATE PROFILE

Education and Experience

Bachelor’s degree (Business| Human Resources Management or another related field) highly desired.

Minimum of 4 years of experience in HR-related role (e.g.| talent acquisition| recruitment| HR data analytics| HR consulting| change management).

Experience working in a complex organization environment with matrix reporting structure

Experience providing solutions to or consulting with a multi-generational audience.

Experience in planning and coordinating small to mid-sized projects.

Asia Pacific market knowledge is a must.

Current with Talent Acquisition| Talent Management and business trends and best practices.

Skills and Attributes

Strong analytical skills; can quickly analyze situations and clearly articulate what needs to be done.

Skill in prioritizing work tasks in accordance with goals and to make effective use of time in an environment with multiple deadlines and goals.

Ability to perform independently with limited supervision.

Ability to develop and maintain effective relationships with a broad group of stakeholders.

Collaborates| addresses conflict and resolves issues in a timely and effective manner.

Demonstrates a high degree of integrity in dealing with sensitive information.

Maintains a positive attitude and professional demeanor even when faced with conflict or change of direction.

Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data. Flexible and adaptable to change.

Actively seeks learning; enhances personal| professional and business growth through new learning and experiences.

Skills and knowledge in using Taleo recruiting system and SAP performance management system.

Demonstrated technology skills in MSWord| PowerPoint| Excel| Tableau (or similar) and MS Project (or similar).

Excellent written and verbal communication skills; strong presentation development and delivery skills.

CORE WORK ACTIVITIES

_Sales & Marketing and Revenue Talent Acquisition & Management_

Manage optimally both internal and external staffing resources for S&M and Revenue functions for _key identified/_ priority roles. Additionally| support properties and Area Directors on other hard to fill and pre-opening discipline roles.

As requested may also provide support in relation to BMSC Above Property Talent Acquisition| dependent on volume of roles and specific talent acquisition related projects at hand.

Prequalification interviews to assess interest level and credentials.

Manage and lead external recruitment sources inclusive of employment agencies contract negotiations and Third-Party Independent Contractors

_Workforce Planning_

Lead the Sales & Marketing and Revenue function human capital planning process including workforce planning meetings| talent reviews| regional HCP activities.to surface internal candidates for career opportunities and track status of HiPo talent’s personal development plan. This includes scheduling| document generation| updating and follow up items.

_Talent Pipeline Engagement & Management:_

Act as a true Business Partner with Management team to be able to identify needs| capability gaps (current and future)| opportunities and improvements and work towards bridging them through proactive talent acquisition and workforce planning strategies.

Own the recruitment of key positions and mapping strategies for Sales & Marketing and Revenue function to build “external” talent through External Ready Talent initiative| “cold calling” and/or ”headhunting” competitor candidates that usually require extensive market research i.e. prospect candidate name generation| property mapping| competitive intelligence in specific targeted audience market.

Nurture candidate relationship management

Help actively drive all sourcing channels| including employee referrals| online job boards| social media| LinkedIn and utilization of vendors| campus hiring| etc.

Maintain active database and regular updates with the regional leadership through Workforce planning Process/meeting

_Selection Assessment & Systems:_

Provide active support and participate in global system implementation for selection assessment tool across AP| as needed.

Work closely with Talent Acquisition COE on key initiative rollouts that impact BMSC.

Active user and expert in the use of GRS and supporting other users maximize benefits from the system.

_Others:_

Other TA/TM and BMSC HR duties| responsibilities and projects as assigned

_