Cluster Sales Manager – The St. Regis Singapore

APPLY HERE

Job Number 19090382
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Loyalty Manager – Le Meridien Singapore

APPLY HERE

Job Number 19089978
Job Category Rooms and Guest Services Operations
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The Loyalty Manager is responsible to recognize and engage with our Elite|
Cobalt and redemption stay members to deliver on the highest quality of member
stay experience.

This role manages and coordinates all aspects of Elite| Cobalt and redemption
stay members experience from arrival on meet and greet| during stays as one
point of contact and recognition throughout the entire hotel| departures to
bid farewell and post-stay feedback in Empower GXP and with Customer
Engagement Centre.

The Loyalty Manager directs| implements and evaluates the quality of products
and services provided to Elite| Cobalt & redemption stay members as measured
by guestVoice – Elite Appreciation and Enrollment results.

This personnel will partner with Marriott Bonvoy Head Connector and Connector
team to ensure effective communication and member engagement pull-through
across the entire hotel| in creating extra-ordinary and highly personalized
experiences to Elite| Cobalt and redemption members. The Marriott Bonvoy
Loyalty Manager will also support the Marriott Bonvoy Head Connector in
activation and implementation of Marriott Bonvoy Program initiatives.

Responsible for managing and supervising all component of Loyalty operations
and programs launches.

The Loyalty Manager will partner with Human Resources to train & sustain My
Marriott Bonvoy stories.

CANDIDATE PROFILE

Education and Experience

• College graduate or Previous experience in management in

Five Diamond| Four-Star property.

• Minimum of 2 years management experience in various Room Division positions.
Ability to satisfactorily communicate in English and ideally speaks Mandarin
with guests| management| staff and co-workers to their understanding. Ability
to provide legible communications. Ability to compute basic mathematical
calculations. Knowledge of effective office organizational practices. Ability
to maintain strict confidentiality.

CORE WORK ACTIVITIES

Manage and supervise the Loyalty Officer

▪ Strong communication and interpersonal skills.

▪ Excellent organizational skills.

▪ Excellent leadership skills.

▪ Ability to prioritize and organize work assignments; delegate work.

▪ Ability to be a clear thinker| analyze and resolve problems| exercising good
judgement.

▪ Ability to direct the performance of staff and follow up with coaching and
guidance to praise or make corrections.

▪ Ability to motivate staff and maintain a cohesive team.

Responsible for the planning of Elite| Cobalt & redemption stay members

Pre-Arrival

▪ Collaborate with Ambassador Liaison of Customer Engagement Center (CEC) on
special requests and arrangement for Ambassador Elite members and Cobalt
members.

▪ Collaborate with Head Connector and Connector team to review the service
strategy on Elite members journey to drive Elite Appreciation by tiers.

▪ Collaborate with Rooms Controller to check on all arrangement are smooth for
Elite| Cobalt and redemption stay members requests on pre-arrival planning of
pre-block rooms for arrivals| allocation of room upgrades| amenities based on
Elite members’ preferences and redemption stay requests.

▪ Review Elite members redemption stay reservation and special occasions stay
information (e.g.| birthday| anniversary| wedding couples| family stay etc.)
to create “surprise and delight” moments and coordinate with Head Connector|
Connector team and other departments to ensure stay preferences are executed.

▪ Be responsible for organizing and executing personalized welcome card from
General Manager/ Executive Committee/Head Connector for welcome amenities or
special occasions of Elite members.

Arrival

▪ Be responsible for monitoring and taking care of Elite members on arrival
experience with Bell Services and Front Desk.

▪ Be responsible to ensure warm welcome of Elite members upon arrival by
General Manager/Executive Committee/Head Connector/Loyalty Manager/Loyalty
Officer based on tiers.

▪ Be responsible and collaborate with Front Desk on fast check-in or in-room
check-in by Loyalty Officer.

During stay

▪ Be present at the lobby| the Executive Lounge| restaurant during peak time
with Elite members to engage and create emotional connection to anticipate the
Elite members’ needs.

▪ Be present to assist Elite members request on dining| facilities and
activities during stays.

▪ Be responsible to capture actionable preference of Elite members during
stays and give what matters to surprise and delight. Record the specific
actionable preferences into Empower GXP.

Departures

▪ Prepare with Front Office on express check-out for Elite members if
required.

▪ Bid fond farewell to Elite members.

3. Problem experience analysis

▪ Take ownership as first contact resolution for Elite members| engage with
Elite members to gather feedback during stay.

▪ Update Elite member preferences into Empower GXP and use Guest Planning
Screen report to identify opportunities for future stays.

4. Tracking and reporting

▪ Create daily meeting content on Elite members| My Marriott Bonvoy
report to identify trends on member sentiments.

▪ Read and be familiar with the latest feedback and verbatim from members in
relation to guestVoice – Elite Appreciation.

5. Training and sustainment

▪ Well versed in Marriott Bonvoy Global Benefits and Asia Pacific Continent
enhanced benefits.

▪ Host Loyalty operations meeting with Head Connector and connector team.

▪ Conduct Loyalty mindset training with Head Connector for new hire during on-
boarding.

▪ Conduct current team training with Head Connector on new Marriott Bonvoy
program initiatives.

▪ Train and drive My Marriott Bonvoy storytelling culture.

▪ Conduct refresher training with Head Connector when required to drive Elite
Appreciation and Enrollment results.

▪ Communicate and organize with General Manager| Head Connector and Sales &
Marketing Connector to create Marriott Bonvoy Moments.

▪ Communicate and organize with General Manager| Head Connector and Connector
team to execute Marriott Bonvoy initiatives from Global and Asia Pacific
Loyalty Operations.

OTHER JOB RESPONSIBILITIES

1. Policies and Procedures

▪ Maintain confidentiality of proprietary materials and information.

▪ Follow company and department policies and procedures.

▪ Protect the privacy and security of guests and coworkers.

▪ Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.

▪ Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.

▪ Perform other reasonable job duties as requested by Supervisors.

2. Communicate effectively

▪ Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

▪ Speak to Elite members and co-workers using clear| appropriate and
professional language.

▪ Exchange information with other employees using electronic devices.

▪ Talk and listen to other employees to effectively exchange information.

▪ Provide assistances to coworkers| ensuring they understand their tasks.

▪ Discuss work topics| activities| or problems with coworkers| supervisors| or
managers discreetly and quietly| avoiding public areas of the property.

▪ Prepare and review written documents (e.g.| daily logs| business letters|
memoranda| reports)| including proofreading and editing written information to
ensure accuracy and completeness.

3. Assist Management

▪ Coordinate tasks and work with other departments to ensure that the
department runs efficiently related to Marriott Bonvoy.

▪ Serve as a departmental role model or mentor by working alongside employees
to perform technical or functional job duties.

▪ Help to onboard new hires with training and sustainment of Marriott Bonvoy.

4. Working with Others

▪ Support all co-workers and treat them with dignity and respect.

▪ Develop and maintain positive| productive working relationships with
associates and other departments.

▪ Handle sensitive issues with associates and/or guests with tact| respect|
diplomacy and confidentiality.

▪ Partner and assist others to promote an environment of teamwork and achieve
common goals.

5. Quality Assurance/Quality Improvement

▪ Comply with quality assurance expectations and standards.

▪ Actively use guestVoice to support Loyalty execution on Elite members
experiences or anticipate challenges prior to Elite members arrival.

6. Check-in/Check-out

▪ Communicate to appropriate managers / staff about Elite members.

▪ Review requests for late check-outs and provide guidance accordingly.

▪ Verify and adjust billing for Elite members.

▪ Activate room keys using electronic key machine and re-issue new room keys
to Elite members as necessary by verifying guest identity and using electronic
key machine.

7. Guest Services

▪ Contact appropriate individual or department (e.g.| Bellman| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
Elite members call| request| or problem.

▪ Follow up with Elite members to ensure their requests or problems have been
met to their satisfaction.

_

Guest Relations Manager – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 19072926
Job Category Rooms and Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

The incumbent will be accountable to the Director of Rooms and Front Office
Manager in the overall management of Guest Services at every conceivable
touchpoint from guest arrival to departure and including guests’ exclusive
access and experience at the Executive Club lounge. He/She will build on
Marriott’s Art of Hosting service culture| focus on Elites and ensure strong
service in mission-critical areas of the Hotel.

To the Inventive Host team and deployable at all guest touchpoints based on
the service exigencies and demands throughout the day and throughout the guest
stay.

To supervise the associates at the various touchpoints to ensure that they are
adhering to all hotel policies| procedures| regulations and standards| and
delivering the highest possible service standards and achieving and exceeding
prescribed/targeted guest satisfaction index.

To drive and be fully accountable for all guest comments through the Guest
Voice and Intend to Recommend programme.

Ensuring that the services at the Executive Lounge and above mentioned areas
are seamless| where communication is fluid and professional at all times.

Responsible for hiring| training and development of all Front Office
associates| ensuring they are nothing less than hospitable| outgoing and
guest-oriented at all times. To cover the duties of the Duty Manager when
required.

Work closely with the Front Office Manager and Assistant Front Office Manager
in motivating and training of associates and ensuring the consistency of
service verbiage and standards to all guests at all times.

Any other duties as may be assigned from time to time.

_

Loss Prevention – Assistant Manager – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19091399
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in the management of the daily functions of the department to ensure
protection of property assets| employees| guests and property. Maintains logs|
certifications and documents required by law and Standard Operating
Procedures. Assists in the training of staff in established emergency
procedures and implements accident and fire prevention procedures. Position
focuses on ensuring guest and employee satisfaction while achieving the
operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related
major; 1 year experience in the security/loss prevention or related
professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention
programs and emergency preparedness.

• Assists in conducting hazard and risk assessments at the property to include
quarterly OSHA/SAFETY audits| incident tracking| and the hazard abatement
process.

• Assists in the development of detailed |shut down| procedures for the
property to ensure that all areas are secured at the appropriate times.

• Complies with applicable federal| state and local law and safety
regulations.

• Follows proper key control guidelines in loss prevention and in the
property.

• Develops a monthly checklist for all cctv equipment| alarmed doors| and
duress alarms to ensure that they are fully functional.

• Incorporates into patrols| which encompass all areas of the property|s
interior and exterior| an inspection tour of recording system.

• Follows Duty of Care process for the protection of guests and employees.

• Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Monitors all unusual activities in and around the property that would impair
the well being of guests and employees.

• Oversees all loss prevention operations to include but not limited to patrol
process| emergency response| investigations (initial & follow up) for all
guest and employee related incidents| shipping and receiving process (makes
recommendations for improvement)| electronic key system and manager on duties
responsibilities.

• Oversees and guides the efforts of the Accident Prevention Committee.

• Oversees first aid program for guests and employees.

• Oversees the claims process and protects company assets by closely
monitoring the General Liability and Worker|s Compensation cases.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and
retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Event Management – Manager – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19091385
Job Category Event Management
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales & Marketing – Sales Manager (Business Travel) – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19090727
Job Category Sales and Marketing
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.
Understands the overall market – competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company|s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company|s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Housekeeping Manager – Courtyard Singapore Novena

APPLY HERE

Job Number 18002XU3
Job Category Housekeeping & Laundry
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to ensure
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Front Office – Manager on Duty – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19001G9F
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Entry level management position that is responsible for leading and assisting
with the successful completion of daily shift requirements. Front office areas
include Bell/Door Staff| Switchboard and Guest Services/Front Desk. Strives to
ensure guest and employee satisfaction and achieve the operating budget.
Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence.

• Coaches| counsels and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or
Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job
descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and
consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce
bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property
occupancy.

• Understands the impact of Front Desk operations on the overall property
financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implementing the customer recognition/service program| communicating and
ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Conducts training when appropriate.

• Participates in the employee performance appraisal process.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updating the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Understands the functions of the Bell Staff| Switchboard and Concierge/Guest
Services operations.

• Complies with loss prevention policies and procedures.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Procurement Manager – W Singapore – Sentosa Cove

APPLY HERE

Job Number 19081250
Job Category Procurement| Purchasing| and Quality Assurance
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Negotiates with suppliers and verifies and authorizes purchase requisitions
and purchase orders. Advises other departments on purchasing procedures and
maintains full and up-to-date information regarding store inventory.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in procurement| purchasing|
or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 1 year
experience in procurement| purchasing or related professional area.

CORE WORK ACTIVITIES

Managing Supplier and Vendor Relations

• Negotiates with selected suppliers and obtains quotations.

• Coordinates and arranges site visits with contractors and end-users for
obtaining necessary quotations.

• Keeps close and frequent contact with suppliers to maintain up-to-date
market and product information

• Identifies and selects reliable and regular suppliers for daily food and
beverage purchasing based on regular quotations.

• Attends and participates in food tasting panel for food and beverage
evaluation and vendor selection.

• Prepares and negotiates contracts with selected suppliers

• Attends exhibitions/seminars for sourcing new suppliers and products with
better price-performance.

• Persuades suppliers to offer or extend rebate program.

Managing Procurement Activities

• Verifies and authorizes procurement orders

• Places orders and expedites deliveries

• Prepares tender invitations and executes tender openings for selected items
and compares tenders for procurement decisions

• Sources alternative products with competitive prices| while striving to
maintain better or comparable quality| standards and services.

• Prepares and submits monthly cost saving report to Director of Finance

• Explores opportunities for green procurement and actively participates in
the recycling program.

• Provides suggestions to other departments to achieve cost savings while
still fulfilling their requirements.

_

Mgr-Sales I – The Westin Singapore

APPLY HERE

Job Number 19083444
Job Category Sales and Marketing
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_