Event Sales Manager – Weddings / Catering – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19175103
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Event Sales Manager is responsible for contracting and closing local
catering| weddings and social business and ensuring that business is turned
over properly and in a timely fashion for quality service delivery. The
position is responsible for achieving catering revenue goals by actively up-
selling each business opportunity to maximize revenue. The incumbent
implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local weddings and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering/weddings opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Digital Marketing – Assistant Manager/ Executive – The Ritz-Carlton – Singapore

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Job Number 19174944
Job Category Sales and Marketing
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

This role will be responsible for planning| activating and tracking the
effectiveness of the hotel’s digital marketing campaigns| in addition to
managing the hotel’s online reputation via social review sites| and leading
the hotel’s social media strategy.

CANDIDATE PROFILE

Minimum 3 to 4 years of digital marketing and/or social media experience

Travel| hospitality or luxury goods background preferred

Proficiency in Microsoft Office| Adobe Photoshop| Abobe Lightroom| Video Editing software

Keen interest in photography and in creating social content and videos

Creative and well versed in various social media platforms

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Marketing Communications Manager – Le Meridien Singapore

APPLY HERE

Job Number 19174339
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The Assistant Marketing and Communications Manager is part of an important
team that creates and executes property-level communications to our customers.
Under the leadership of the Director of Sales & Marketing| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Assistant Marketing and
Communication Managers liaise and build deep partnerships with their regional
eCommerce and Marketing teams to verify all local| social| and digital
marketing efforts are effectively integrated with the selling efforts for the
organization. This role also gets to do a little bit of everything| from
balancing traditional and digital marketing and eCommerce activities to
contributing to public relations (PR) activities for the hotel. Success is
measured by how well they help drive the sales and revenue strategy of the
property| social media engagement and also by how effectively leveraged the
resources around them are to create truly compelling marketing and
communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Sales & Marketing| and
cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Sales & Marketing to create marketing plan aligned
to hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Marketing Communications Manager – Le Meridien Singapore

APPLY HERE

Job Number 19174336
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Sales & Marketing| this role promotes on-brand
messaging to customers through traditional| digital| and social media channels
all with the goal of enhancing the image of the hotel. This role helps build
direct marketing plans| targeted campaigns| and activated channels to the end
of driving consumer awareness and preference| increasing market share| and
building broader portfolio and brand awareness. This role focuses on
showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Sales & Marketing| and
cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Sales & Marketing to create marketing plan aligned
to hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Duty Manager – Le Meridien Singapore

APPLY HERE

Job Number 19171773
Job Category Rooms and Guest Services Operations
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Loyalty Manager – Le Meridien Singapore

APPLY HERE

Job Number 19171770
Job Category Rooms and Guest Services Operations
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most
valuable Elite members through delivery of the highest quality member stay
experience. He/she manages and coordinates all aspects of Elite members’
journey: from pre-arrival and arrival experience all the way to the follow up
through post-stay feedback mechanisms. He/she directs| implements and
evaluates quality of products and services provided to Elite members and
partners with Loyalty Head Connector and Connector Team to make certain that
there is an effective communication and delivery of Elite benefits program.
He/she is also responsible for managing part of the Loyalty Operations
department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Hospitality| Business
Administration| or related major; 2 years’ experience in loyalty/guest
relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality| Business
Administration| or related major; no work experience required.

# CORE WORK ACTIVITIES

#

# Supporting Marriott Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

• Maintains complete knowledge of all Elite Member Benefits| Terms and
Conditions.

• Adjusts Elite Member status when necessary according to established
guidelines.

• Partners with Head Connector to update| appoint and activate connector team
on property.

• Attends Loyalty and Connector meetings and webinars to continue professional
development and learn about new enhancements and promotions of the Marriott’s
Bonvoy Loyalty Program.

• Promotes positive relations with Elite members by anticipating their needs
and promptly responding to them.

• Monitors| responds and routes Elite members’ comments to the appropriate
department when necessary.

Maintaining Elite Appreciation| Guest Services and Front Desk Goals

• Coordinates day-to-day operations| ensuring the quality| standards and
meeting the expectations of the Elite| Cobalt and redemption stay members on a
daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Supports handling complaints| settling disputes| and resolving grievances
and conflicts| or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during
property tours.

Providing Exceptional Elite| Cobalt and redemption stay members Service and
Property Operations Support

• Provides services that go above and beyond Elite| Cobalt and redemption stay
members expectations in order to promote Elite| Cobalt and redemption stay
members satisfaction and retention.

• Sets a positive example for guest relations.

• Helps employees to provide excellent customer service.

• Assists in coaching and providing feedback to associates.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to Elite| Cobalt and redemption stay members
as requested.

• Interacts with Elite| Cobalt and redemption stay members on a regular basis
throughout the property to obtain feedback on quality of product| service
levels and overall satisfaction.

• Maintains knowledge of all hotel features and services| room types| rates
special packages and promotions.

• Keeps track of daily arrivals| departures| room availability and scheduled
in-house group activities.

• Maintains complete knowledge of all hotel and departmental policies and
procedures.

• Monitors security of public areas of the hotel.

• Conducts pre-shift meetings to review and share information pertinent to
daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.

• Assists as needed in the interviewing and hiring of other team members.

• Monitors effectiveness of departmental staffing guide.

• Provides training| development| professional discipline| and positive
support for all employees within the department.

• Administers performance evaluations for all employees within the department.

• Facilitates departmental strategic planning meetings.

• Direct the performance of staff and follow up with coaching and guidance to
praise or make corrections

_

Assistant Manager| Loyalty Program Risk – Singapore Regional Office

APPLY HERE

Job Number 19178182
Job Category Finance and Accounting
Location Singapore Regional Office| 2 Harbourfront Place #06-08|
Singapore| Singapore| Singapore
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

__

__

POSITION SUMMARY

This is a leadership role within the broader Loyalty Program Risk team| a team
tasked with ensuring the integrity of the Loyalty program and reputation of
our Hotel brands. This role provides direct leadership guidance to fraud
investigators| as well as supporting the identification| on-going monitoring
and resolution of program fraud and abuse perpetuated via internal and
external channels. This role assists with trend identification| data analytics
and the establishment and continuous evaluation of fraud identification and
mitigation processes and protocols.

EXPECTED CONTRIBUTIONS

Assist with day-to-day leadership of team including managing staff| assigning audit items and responding to internal team and customer escalations.

Serve as escalation point. Assist the audit team in identifying and resolving problems| concerns| control issues| fraud incidents| trends and suspicious activity pertaining to Loyalty accounts.

Serve as Loyalty Program Risk Team Lead for the Alibaba IP infringement process. Partner with consultants| Legal and Alibaba. Seek to create and maintain effective and repeatable protocols.

Provide analytic and project management support within the fraud mitigation framework

Identify the root cause of fraudulent activities and provide recommendations to reduce the same exposure again.

Assist with continuous evaluation and enhancement of processes and controls.

Assist with management and creation of internal and end user reporting. Prepare various templates| reports and summaries using Microsoft Software: Excel| Word and PowerPoint| as well as the Engage Case Management tool

Identify key data and partner in the creation| review and update of risk targeted database sourced alert reporting

Provide support for new Loyalty projects which have a downstream fraud impact.

Partner with Internal Audit| Legal| Risk Management| CEC Operations| Finance| IT| and Regional team resources.

Set goals and expectations for direct reports using the Leadership Performance Process (LPA) and holds staff accountable for successful performance. Coach team by providing specific feedback to improve performance. Conduct annual performance appraisal with direct report (s).

Champion leadership development and workforce planning priorities by personally assessing| selecting| retaining and developing diverse| high- caliber talent that can lead the organization today and strengthen the leadership bench for the future. Work with Human Resources to anticipate future talent needs based on business growth plans| and allocates resources appropriately.

Maintain confidentiality of data and sensitive situations| working with appropriate center| corporate and property personnel on issues which involve improper use of the Marriott Rewards program and may result in the discipline of Marriott associates

CANDIDATE PROFILE

BS/BA in accounting| finance or related field preferred; OR a minimum of 6 years relevant work experience in a related field required

2+ years leadership and/or supervisory experience preferred

Loyalty program and/or risk assessment experience a plus

Proficiency in Microsoft Products- Excel| Word| PowerPoint- required

SQL knowledge and skills desirable

Knowledge of operating procedures| controls and governances

Ability to leverage resources in the accomplishment of objectives

Strong organizational skills. Effective in prioritizing work and following through on commitments. Proven project management skills.

Excellent interpersonal skills. Ability to work with and communicate effectively with all levels of management

Effective decision-making skills| can choose a prompt course of action amongst options involving uncertainty or risk

Strong problem-solving skills; encourages innovative solutions when appropriate

Ability to develop and maintain effective relationships with both internal and external customers.

Actively pursues learning and self-development to enhance personal and professional growth; shares knowledge and expertise with others

High degree of initiative and ability to work effectively in teams or independently

Proven ability to summarize and present data in an effective| user-friendly format

Maintain attention to detail when validating data| spreadsheets| models and presentations

Approach opportunities with a positive| open-mind and displays creativity and innovation.

Provide superior customer-service| including evaluation/validation of requests and prompt follow-up.

Effective change management skills

Multi-Lingual strongly preferred

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Events Manager (Lead Prospecting) – The St. Regis Singapore

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Job Number 19177203
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

The Events Manager is responsible for contracting and closing local catering
and social business and ensuring that business is turned over properly and in
a timely fashion for quality service delivery. The position is responsible for
achieving catering revenue goals by actively up-selling each business
opportunity to maximize revenue. The incumbent implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

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Sales Manager (Leisure) – JW Marriott Hotel Singapore South Beach

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Job Number 19176389
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

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Senior Principal Product Development Manager – DELL – Singapore

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Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Senior Principal Product Development
Manager on our team in Singapore.
The Client Peripherals engineering is responsible for product development of
PC peripherals such as keyboards- mice- active stylus- headsets- speakers-
travel adapters- power companions and more.
The Product Development Manager is responsible for product design and
development activities associated with above mentioned devices from produc

definition and planning through production- release and end of life. Serve a

the central resource for all aspects of the engineering solutions- which ca

include development of boards- mechanical- power- OS- SW- FW- BIOS- testin

and documentation. Involvement lasts throughout all stages of a product`

lifecycle including modifications- upgrades and maintenance of the product or
product line.

Key Responsibilities

Works directly with the Core Team to deliver products to market.
Manages technology lifecycle of new products- features or enhancements from conceptualization- gathering requirements- product specification- implementation review and release.
Evaluates technical options and provide engineering response to the marketing product requirements document by interlocking with relevant engineering extended teams. Consolidates all engineering specifications for RFQ.
Works closely and guides the activities of the ODM for the product. Understand supplier`s technology and product roadmaps.
Acts as primary engineering point of contact to coordinate development and testing which includes reliability and compatibility tests- to successfully release new products meeting all features- with quality- on time and within budget.
Drives the initial triage- debug- and resolution of engineering defects including field quality issues.
Supports sustaining activities including responds to requests for post development product enhancements and validation of new key components for production products.

Requirements

Degree in Electrical/Electronics Engineering or Computer Science with at least 10 years of product development experiences in the PC/IT industry.
Understand Analog/Digital circuit design.
Understand PC architecture and embedded Microcontroller systems design including Electronics and Firmware
Understand key industry standard electrical bus interfaces- including PCIe- USB- Type-C (including Power Delivery) and Thunderbolt- video interfaces such as DP and HDMI.
Understand key wireless technologies WiFi- WiGig- BTLE- and NFC
Familiar with security and encryption standards and USA federal security requirements.
Familiar with Real time OS embedded system coding development environment.
Understand Simple C/C++ code snippets to facilitate troubleshooting.
Understand Software Test cycles.
Experience in design for quality- reliability- product safety and EMC for high volume products.
Good analytical- problem solving and debugging skills. Abilities to resolve most engineering related issues.
Possess business acumen together with good engineering grounding to lead new product architecture and solution definition.

Job Family: Engineering Job ID: R050004