Regional Senior Manager Sales Learning – Hilton – Singapore

APPLY HERE

JOB DESCRIPTION
 
With thousands of hotels in over 100 countries and territories| Hilton offers
countless opportunities to delight. From an open door to a welcoming smile and
an exceptional experience| we offer the millions of travellers who stay with
us every year a welcome they will never forget. If you appreciate the impact
global travel can have on the world| you may be just the person we are looking
for to work as a Hilton Team Member. Because it|s with Hilton where we never
forget the reason we|re here: to delight our guests| Team Members| and owners
alike.
The Regional Senior Manager| Sales Learning – Asia Pacific will be responsible
for deploying the Global Sales Learning Strategy in the region| consulting
with key stakeholders and leaders to provide regional feedback and guidance on
the global strategy| and leading a team of coordinators and facilitators t

ensure high-quality delivery of both virtual and face-to-face instructor-le

programmes for corporate| owned/managed| and franchised team members.

What will I be doing?

As a Regional Senior Manager| Sales Learning – Asia Pacific| you will be
responsible for performing the following tasks to the highest standards:

_Learning Expert_

Demonstrate high levels of credibility in learning design and best-in-class solutions for adult learning; they will have deep experience in creating learning solutions for organizations| and will demonstrate a variety of types of learning programmes created

Use these examples and experience to drive best-in-class learning experiences; they will leverage this knowledge to provide critical feedback on modalities| technologies| delivery style| and design of classroom learning to the Global Sales Learning Team

Advise and guide the Global Sales Learning Team on best-in-class and industry-trusted methods for measuring Learning Effectiveness

_Learning Consultant_

Act as a regional ambassador for the Global Hilton University Learning Strategy and Global Sales Learning Strategy; they will socialize and endorse best-in-class learning practices & modalities| and new and emerging technologies in learning.

Work in partnership with their global counterparts to create and deploy the Global Sales Learning Strategy and work to ensure applicable adjustments are made in order to respect any customs or business practices that are appropriate in different regions.

Be responsible for reviewing and reporting relevant data and outcomes from all learning engagements| both to the Global Sales Learning Director and their regional stakeholders.

Consult with key clients and stakeholders in the region to socialize| align| and inform the Global Sales Learning Strategy| share the results of learning initiatives in the region| and advise on regional and team specific learning needs for those leaders.

Provide feedback on programme design in relationship to desired outcomes and manage scheduling| expenses and other projects as assigned.

_People Manager_

Lead a team of facilitators and coordinators; they will be responsible for the coaching| training| and people management of this team| and for connecting and aligning their team members to the Global Sales Learning programs and initiatives.

Ensure the team meets best-in-class standards and will provide regular feedback to their team and receive feedback from the Global Sales Learning Director

Responsible for working in partnership with L&D administrative support to ensure a smooth customer experience in registering for and attending classes as applicable and providing direction and support as needed.

What are we looking for?

A Regional Senior Manager| Sales Learning – Asia Pacific serving Hilton Brands
is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role| you should maintain the attitude| behaviors|
skills| and values that follow:

Bachelor|s Degree or relevant qualification

More than 7 years of experience with performing learning needs analysis| designing and delivering learning programs

More than 5 years of experience in consulting and presenting to Senior Leadership

Over 5 years of experience in a leadership role managing a team

More than 7 years of experience presenting and facilitating proactive and responsive learning solutions to meet business needs

Ability to travel approximately 25% of the time

Fluent language skills (reading| writing and speaking) and strong communicator

Over 3 years of experience in a Sales or Sales Management role; strongly preferred in a hospitality or retail environment

Experience working with diverse cultural groups

Experience in designing learning for large| franchised organizations (preferred)

Hotel Experience in operations or other disciplines

Fluency in other languages like Chinese| Korean and/or Japanese to conduct training for local team members

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Senior Manager Hotel IT Audit & Security Compliance – Hilton – Singapore

APPLY HERE

JOB DESCRIPTION
 
Hilton is one of the largest and fastest growing hospitality companies in the
world| with more than 5|500 properties in over 100 countries and territories.
In the 100 years since our founding| we have defined the hospitality industry
and established a portfolio of 17 world-class brands| including our flagship
Hilton Hotels & Resorts brand| which is the most recognized hotel brand in the
world. We have more than 90 million members in our award–winning customer
loyalty program| Hilton Honors.
With our rapid growth throughout Asia Pacific| there is a growing importance
to ensure we have strong hotel technology audit and control compliance across
a single or collection / cluster of hotels. The hotel property technologies
act as the conduit to the core of our customer record and therefore needs to
be protected at all times.

The Senior Manager| Hotel IT Audit & Security Compliance is the busines

partner and key liaison between hotels| our regional team and Internal Audi

who will oversee the various IT audit and compliance programs. You will
implement and enhance hotels| IT self-assessment and peer review programs as
well as technology operational audits. He / she will also help facilitate the
information Security Risk assessment of new third-party applications at the
properties. The Senior Manager will also work closely with the global Security
team to provide security education to the business and hotel operations. This
role reports directly to the VP| Field Technology Services – Asia Pacific.

What will I be doing?

As a Senior Manager| Hotel IT Audit & Security Compliance – Asia Pacific| you
will be responsible for performing the following tasks to the highest
standards:

Conduct independent and objective assessments of IT general audit controls and security compliance at owned| leased and managed hotels

Facilitate follow up on management action plans post internal audit or other reviews

Enhance the Hotel IT audit tools| documentation and checklist for hotels

Support all aspects of Internal and External Audit reviews to maintain compliance with Sarbanes-Oxley (SOX) and Hilton policies and procedure

Coordinate with Global Security team to develop and deliver regional IT audit and security awareness and compliance training programs

Assess and propose opportunities to enhance the hotel audit review program| with the ultimate goal to provide transparency on hotel audit compliance and security related issues| identify risks and vulnerabilities and remediation actions to be taken by the hotel

Design and deliver risk assessments to identify list of hotels as candidates for on-site hotel IT health check visit

Share best practices across hotels to include developing and rolling-out tools| templates| and methodologies

Identify common compliance challenges and themes across hotels| perform root cause analyses| and facilitate communication and training on proposed solutions

Facilitate the Information Security Risk assessment of new third-party applications at hotels

Support hotels on review and execution of procedures and controls to ensure compliance to applicable regulatory and legal requirements as well as good business practices

Maintain open| two-way communication with Field Technology regional teams| provide oversight| and serve as advocate for Security at the Start philosophy

Stay knowledgeable of current advances in all areas of technology concerning audit| compliance| vulnerabilities| access control and overall security

Performs other duties and responsibilities as assigned or required

What are we looking for?

A Senior Manager| Hotel IT Audit & Security Compliance – Asia Pacific serving
Hilton Brands is always working on behalf of our Guests and working with other
Team Members. To successfully fill this role| you should maintain the
attitude| behaviors| skills| and values that follow:

Bachelor|s Degree or relevant qualification

More than 7 years of relevant experience in IT audit and security work or IT hotel operations experience (preferably a combination of both)

Strong knowledge of SOX controls and internal controls in general

Ability to work in matrix environment with a geographically dispersed team

Strong business writing and communication skills

Ability to influence change

Working knowledge of hotel audit and security issues| techniques and implications across multiple applications

Strong administrative and organization skills

Proficient in Microsoft Word| PowerPoint| Excel.

Ability to travel as required (approximately 40%)

In-depth knowledge of Hotel Applications| Networking| Application Security (preferred)

ASQ Certified Quality Auditor (CQA)| CISA Certification will be an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Duty Manager – Le Meridien Singapore

APPLY HERE

Job Number 19152817
Job Category Rooms and Guest Services Operations
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

VIP Services Manager (Executive Lounge) – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19152170
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Event Manager – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19155699
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events (e.g.| Food &
Beverage| Front Desk). Design| confirm| and communicate room layouts and set-
up requirements for special events. Enter and retrieve information contained
in computer databases using a keyboard| mouse| or trackball to update records|
files| and reservations. Transmit information or documents using computer|
mail| or facsimile machine. Operate standard office equipment other than
computers. Prepare weekly departmental payroll paperwork. Ensure staffs of
both the banquet and audio-visual departments are working together as a team
to deliver optimum service and that guest needs are met. Communicate with and
instruct staff (e.g.| Housekeeping| Food & Beverage) on how to set up event
rooms to client specifications. Work closely with Sales and Event Managers to
communicate benefits of and proactively sell audio-visual presentations to
customers. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests` service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Guest Recognition – Assistant Manager – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19155063
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Verifies guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Supervises and manages employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Verifies employee recognition is taking place on all shifts.

• Establishes and maintains open| collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve
departmental service.

• Communicates a clear and consistent message regarding the Front Office goals
to produce desired results.

• Participates in the development and implementation of corrective action
plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of
product| service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Verifies compliance with all Front Office policies| standards and
procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts
and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to
the Front Office staff.

• Participates in department meetings.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Outlet Manager – Le Meridien Singapore

APPLY HERE

Job Number 19153762
Job Category Food and Beverage & Culinary
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars| Room Service and Banquet functions. Position assists with
menu planning| maintains sanitation standards| assists servers and hosts on
the floor during peak meal periods and supervises Restaurants/Bars|Room
Service and Banquet Departments| where applicable. Responsibilities include
ensuring guest and employee satisfaction while maintaining the operating
budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

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Loyalty Manager – Le Meridien Singapore

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Job Number 19153437
Job Category Rooms and Guest Services Operations
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most
valuable Elite members through delivery of the highest quality member stay
experience. He/she manages and coordinates all aspects of Elite members’
journey: from pre-arrival and arrival experience all the way to the follow up
through post-stay feedback mechanisms. He/she directs| implements and
evaluates quality of products and services provided to Elite members and
partners with Loyalty Head Connector and Connector Team to make certain that
there is an effective communication and delivery of Elite benefits program.
He/she is also responsible for managing part of the Loyalty Operations
department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Hospitality| Business
Administration| or related major; 2 years’ experience in loyalty/guest
relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality| Business
Administration| or related major; no work experience required.

# CORE WORK ACTIVITIES

#

# Supporting Marriott Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

• Maintains complete knowledge of all Elite Member Benefits| Terms and
Conditions.

• Adjusts Elite Member status when necessary according to established
guidelines.

• Partners with Head Connector to update| appoint and activate connector team
on property.

• Attends Loyalty and Connector meetings and webinars to continue professional
development and learn about new enhancements and promotions of the Marriott’s
Bonvoy Loyalty Program.

• Promotes positive relations with Elite members by anticipating their needs
and promptly responding to them.

• Monitors| responds and routes Elite members’ comments to the appropriate
department when necessary.

Maintaining Elite Appreciation| Guest Services and Front Desk Goals

• Coordinates day-to-day operations| ensuring the quality| standards and
meeting the expectations of the Elite| Cobalt and redemption stay members on a
daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Supports handling complaints| settling disputes| and resolving grievances
and conflicts| or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during
property tours.

Providing Exceptional Elite| Cobalt and redemption stay members Service and
Property Operations Support

• Provides services that go above and beyond Elite| Cobalt and redemption stay
members expectations in order to promote Elite| Cobalt and redemption stay
members satisfaction and retention.

• Sets a positive example for guest relations.

• Helps employees to provide excellent customer service.

• Assists in coaching and providing feedback to associates.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to Elite| Cobalt and redemption stay members
as requested.

• Interacts with Elite| Cobalt and redemption stay members on a regular basis
throughout the property to obtain feedback on quality of product| service
levels and overall satisfaction.

• Maintains knowledge of all hotel features and services| room types| rates
special packages and promotions.

• Keeps track of daily arrivals| departures| room availability and scheduled
in-house group activities.

• Maintains complete knowledge of all hotel and departmental policies and
procedures.

• Monitors security of public areas of the hotel.

• Conducts pre-shift meetings to review and share information pertinent to
daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.

• Assists as needed in the interviewing and hiring of other team members.

• Monitors effectiveness of departmental staffing guide.

• Provides training| development| professional discipline| and positive
support for all employees within the department.

• Administers performance evaluations for all employees within the department.

• Facilitates departmental strategic planning meetings.

• Direct the performance of staff and follow up with coaching and guidance to
praise or make corrections

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Bar Manager – Singapore Marriott Tang Plaza Hotel

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Job Number 19153411
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals| then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the
property.

• Manages in compliance with all local| state and Federal beverage and liquor
laws.

• Understands beverage control including days on hand| perpetual inventory|
bar pars| portion control| costs controls| beverage potentials| mix of sales
analysis for beverage| issue & returns| food standards| and period end
inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group
needs

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies| standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each
event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Provides feedback to individuals in an effort to improve service
performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action
plans.

_

Catering Sales Manager – Le Meridien Singapore

APPLY HERE

Job Number 19157237
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

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