_Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live._
Job Description – DTS Transformation Delivery Principal – Dell Technologies Select
_Role Vision Statement:_
Our role is to manage the overall transformation outcomes on behalf of Dell
Technologies (DT) and the client- provide a single point of accountability-
and leverage the delivery and solution capabilities of the Strategicall
Aligned Businesses (SAB)- while working alongside the DTS and SAB stakeholder
in delivering transformational value.
As a senior member of the Dell Technologies Select Organization- our Delivery
Principals are responsible for providing delivery oversight of the largest
transformational engagements within Dell Technologies most important accounts.
They will be aligned to a small set of accounts (likely 1-3 in their theater)
and work on pursuit and delivery with the other 3 key roles in the
1) Client Principal – Transformation Solutions
2) Principal Architect – Overall Account Architecture and
3) Client Executive – Overall Account Plan and Sales Ownership.
Delivery Principal is a delivery centric role with a 50% billable target- and
global travel likely.
Our Delivery Principals will be accountable to work across all 7 Strategically
Aligned Businesses inside Dell Technologies- in addition to contributing
thought leadership within Program Management- Delivery Governance and
Transformational oversight. He/she will build a highly effective relationship
with the client- DTS team- SAB account and delivery teams. Our Program
Directors will drive standards- methods- tools and functional training to all
project teams delivering within their transformation initiative.
Responsible for the development of a program implementation plan that
articulates the role of Dell Technologies- the various SAB governance roles as
well as vendors and client resources- in the delivery of the designed solution
within the account. Has a thorough understanding of the business objectives of
the customers. Reviews and validates statement of work (SOW). Responsible for
reviewing and overseeing goals and milestones within projects to ensure Dell
Technologies commitments to customer and customer business objectives are
Involved in the establishment of program governance. Oversees projects in
his/her portfolio and leads project managers to ensure projects are delivered
on time and within budget and to satisfaction of the customer- Dell
Technologies and SAB Account leadership. Provides support- assistance and
guidance to project managers as needed.
Oversees delivery Quality Assurance. Ensures that for any existing or
potential customer escalation issues- appropriate communications are occurring
to all SABs concerned parties; proactively manages customer relationship-
oversees the escalation and change control process. Provides regular updates
of progress on those issues to both customer- account and delivery personnel.
Point of contact for all executive/management communication. Ensures a strong
and seamless relationship by maintaining communications about the project
portfolio and all the initiatives to all the stakeholders: customers-
management- sales and delivery personnel. Lead contributor in interacting with
strategic customers. Articulates the full value of the Dell Technologies
Solutions and business benefit to the customer. Leads team of project
managers; provide project management- leadership and oversight to project
and/or work streams. Acts as role model- provides feedback and coaching.
Stays abreast of current industry trends and new technology through
professional associations- trade journals- networking- and associated training
and seminars. Complete and maintain industry recognized project/program
management certification. Complete quarterly accreditations.
Responsible for review of proposals that address high levels of complexity and
risk and address current and evolving client requirements. Will actively
contribute to the account planning process.
Responsible for helping evolve standards with respect to program and project
_Principal Duties and Responsibilities:_
Support the pursuit phases 1-6
Assist CE- CP and account stakeholders with leads- opportunities and account
Assist with positioning the Dell Technologies story
Awareness of client financials and transformation plans/needs
_Health of Transformation_
Through working closely with DTS account team and SABs have a holistic view of
the health of the work and relationships
Transformation level dashboard- status and reporting
Drive delivery standardization
_Active Program Management_
Single point of Accountability
Proactively reduce risk
Management of overall transformation outcomes
Manage key issue escalation with Delivery and Account teams
Manage and mentor SAB PMs- PgMs where necessary
Focus on key client relationships
Participate in Governance/steering Committee meetings
Understand corporate challenges- and key priorities
Understand industry impacts and how Dell Technologies can assist
Candid and open dialogue with a DTS and client perspective
_Program Director Value Proposition_
Providing one consistent face to customer
Efficient allocation and management of costs- resources and scope across the
Effective management of change in scope or direction
Ensure program benefits are realized
Consistent program approach and communications
Proper holistic dependency and impact management
Delivering consistent- customized and personalized
_Critical Success Factors_
Seen as a subject matter expert with respect to standards in program and
Becomes a trusted advisor for their customer.
Able to run project teams with globally consistent standards- tools and
methodologies across direct and in-direct reports.
Able to create an environment that fosters professional development within
Strong presence; ability to influence and collaborate across the organization.
Building strong community engagement.
Attention to CSAT and Delivery Outcomes.
Fosters diversity and inclusion within the organization.
Understanding of cultural differences and able to adapt working and delivery
style to the country in which the engagement is being conducted.
_Required Skills and Qualifications_
Mastery of Program and Project Delivery methods
Understanding of Dell Technologies transformation solutions and their value
added to the customer.
Successful track record in complex IT services delivery program management
(multi-customer- multi-site- multi-project- multi-year).
Demonstrated mastery of operating in complex- matrix environment; experience
in managing regionally distributed groups.
Demonstrated ability to work comfortably and effectively with multiple levels
of management across many cross-functional teams.
Internal and external thought leadership.
Previous experience operating in a global environment.
Self-motivated- hands on approach with an ability to work under pressure and
to meet tight deadlines.
Proactive and collaborative approach to tackling issues and problem solving in
a consultative manor
Excellent verbal and written communication skills; strong presentation skills.
Ability to influence
Willingness and ability travel globally on short notice sometimes with weekend
Some international assignments may require travel of two or three weeks on
location with a period of time back home.
Job Family: Professional-Services Job ID: R46009