Fitness Centre & Spa – Recreations Specialist – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 190015KI
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Promote the rules and regulations of the recreation facility. Observe activity
in the recreational facility and respond appropriately in accordance with
local operating procedure in the event of an emergency. Clean and maintain
recreational equipment and supplies. Wash| mop| and clean the recreation
facility. Be aware of possible situations where guests are not able to safely
participate in an activity and inform supervisor/manager. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 50
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Visually inspect tools| equipment| or machines (e. g.| to
identify defects). Enter and locate work-related information using computers
and/or point of sale systems. Grasp| turn| and manipulate objects of varying
size and weight| requiring fine motor skills and hand-eye coordination. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Fitness Centre & Spa – Therapist – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000ZMC
Job Category Spa
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and/or products. Provide waxing
and skincare services to guests. Determine and advise guests on proper skin|
hair| or nail care and recommend home care regimens. Assess guest needs|
inquire about contraindications (e.g.| allergies| high blood pressure|
pregnancy)| and examine skin| hair| or nails to evaluate condition|
appearance| and appropriateness of service. Escort guests to and from
treatment rooms. Arrange workstation| treatment room| and/or drapes| and check
with guest to ensure guest comfort and safety throughout service. Promote and
sell spa/salon services and retail products. Clean| maintain| and sterilize
tools. Set up workstation and/or treatment room with necessary products|
equipment| and supplies to ensure guest comfort and safety. Maintain
cleanliness of workstation and/or treatment room throughout shift| dispose of
trash and dirty linens| and secure supplies and equipment at the end of each
shift. Monitor and stick to time schedule throughout the day. Handle
inappropriate guest behavior by stopping service and informing
supervisor/manager. Maintain current licensure in service area. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others. Stand| sit| or walk for an extended period of time; grasp| turn|
and manipulate objects of varying size and weight. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Spa Experience Coordinator – Fairmont Singapore –

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Job Description – Spa Experience Coordinator (RTP00764)Employee Status:
Regular
Spa Front Desk Receptionist- Willow Stream Spa
This position encompasses three roles – spa desk- telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner. The
Spa
Front Desk Receptionist
is also responsible for the overall operation of the reception area- telephones and hosting.
Hotel Overview:
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Spa Operations Manager- responsibilities and essential job functions include but are not limited to the following:
Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance

Knowledgeable about all aspects of treatments and the facility

Control entry into all areas of facility by restricting all unauthorised individuals

Collect moneys or other suitable payment from clients for all services rendered

Operate point of sale system

Treatment bookings/scheduling

Give tours of spa- as required

Respond to inquiries by phone and in person- providing complete details of all spa aspects

Maintain office files/records

Maintain inventory and stocking of all reception materials
Qualifications:

Prior experience in a hospitality customer service role will be an advantage

Minimum GCE ‘O` Levels

Excellent communication skill- both written and spoken

Computer-literacy in Microsoft- Word- Excel

Fitness Centre & Spa – Recreations Specialist – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000TU2
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Promote the rules and regulations of the recreation facility. Observe activity
in the recreational facility and respond appropriately in accordance with
local operating procedure in the event of an emergency. Clean and maintain
recreational equipment and supplies. Wash| mop| and clean the recreation
facility. Be aware of possible situations where guests are not able to safely
participate in an activity and inform supervisor/manager. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 50
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Visually inspect tools| equipment| or machines (e. g.| to
identify defects). Enter and locate work-related information using computers
and/or point of sale systems. Grasp| turn| and manipulate objects of varying
size and weight| requiring fine motor skills and hand-eye coordination. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Fitness Centre & Spa – Assistant – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000KJX
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Wipe down fitness center machines and remove towels| trash| and debris from
fitness center area. Maintain an adequate supply of cups and water in
recreation area. Clean fitness and recreation area restrooms and showers.
Obtain| fold| and stack towels according to company procedures. Distribute
lockers and towels to guests. Conduct inventory of supplies| materials| and
equipment and inform supervisor/manager of low supply items. Provide
information to guests about available recreation facilities and activities.
Promote a fun and relaxing atmosphere for guests. Promote the rules and
regulations of the recreation facility intended for the safety and welfare of
guests and members. Provide assistance to injured guests until the arrival of
emergency medical services. Promote the rules and regulations of the
recreation facility. Report accidents| injuries| and unsafe work conditions to
manager; complete safety training and certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Visually
inspect tools| equipment| or machines (e. g.| to identify defects). Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move over sloping| uneven| or slippery surfaces and steps. Welcome
and acknowledge all guests according to company standards. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Fitness Centre & Spa – Therapist – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000MU6
Job Category Spa
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and/or products. Provide waxing
and skincare services to guests. Determine and advise guests on proper skin|
hair| or nail care and recommend home care regimens. Assess guest needs|
inquire about contraindications (e.g.| allergies| high blood pressure|
pregnancy)| and examine skin| hair| or nails to evaluate condition|
appearance| and appropriateness of service. Escort guests to and from
treatment rooms. Arrange workstation| treatment room| and/or drapes| and check
with guest to ensure guest comfort and safety throughout service. Promote and
sell spa/salon services and retail products. Clean| maintain| and sterilize
tools. Set up workstation and/or treatment room with necessary products|
equipment| and supplies to ensure guest comfort and safety. Maintain
cleanliness of workstation and/or treatment room throughout shift| dispose of
trash and dirty linens| and secure supplies and equipment at the end of each
shift. Monitor and stick to time schedule throughout the day. Handle
inappropriate guest behavior by stopping service and informing
supervisor/manager. Maintain current licensure in service area. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others. Stand| sit| or walk for an extended period of time; grasp| turn|
and manipulate objects of varying size and weight. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Fitness Centre & Spa – Recreations Specialist – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000J8S
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Responsible in enlivening the Three Steps of Service to all guests who access
the Fitness Centre| Spa and Swimming Pool. Assists with requests or services
related to recreational activities and goes above and beyond in creating an
exceptional experience for all hotel guests. Responsible for checking in
guests for usage of fitness center| swimming pool| spa appointments and
selling of retail items. Assists guests by providing information and answers
on all inquiries concerning wellness| fitness and relevant services offered
through the Fitness Center| Spa and overall hotel facilities. Works with key
departments in the hotel and collaborates with leaders to elevate the guest
experience. This role is also a key player in driving and maintaining an
overall feel of luxury in his areas of responsibility| ensuring a clean| safe
and accident-free environment.

The role possesses the ability to provide information and instructions to
guests and members in regards to the operation of fitness equipment; exercise
routine. Anticipates the needs of guests who use the fitness center and spa
facilities. Recommends fitness and wellness activities that guests can engage
in.

Responsible for all requests for butler drawn bath and brings elements of the
Fitness Center and Spa to all hotel guests. Creates WOW stories and through
innovation and exceptional recreational experiences provided by the Ladies and
Gentlemen of the Fitness Center and Spa.

The role is an ambassador of the Gold Standards and drives this in all his or
her areas of responsibility by maintaining a well-trained| efficient| and
professional team of Ladies and Gentlemen whose focus will be on aggressive
hospitality.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Fitness Centre & Spa – Specialist – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000HQG
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Promote the rules and regulations of the recreation facility. Observe activity
in the recreational facility and respond appropriately in accordance with
local operating procedure in the event of an emergency. Clean and maintain
recreational equipment and supplies. Wash| mop| and clean the recreation
facility. Be aware of possible situations where guests are not able to safely
participate in an activity and inform supervisor/manager. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 50
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Visually inspect tools| equipment| or machines (e. g.| to
identify defects). Enter and locate work-related information using computers
and/or point of sale systems. Grasp| turn| and manipulate objects of varying
size and weight| requiring fine motor skills and hand-eye coordination. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Spa Therapist – The St. Regis Singapore – Singapore

APPLY HERE

Job Number 19000FJD
Job Category Spa
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Provide massage services to guests using props and/or products. Provide body
treatments to guests using body scrubs| wraps| and/or hydrotherapy. Assess
guest needs and inquire about contraindications (e.g.| allergies| high blood
pressure| and pregnancy) before beginning service. Keep up to date with
current techniques and modalities related to their field of work. Escort
guests to and from treatment rooms. Arrange workstation| treatment room|
and/or drapes. Frequently check with guest to promote comfort| safety and
security throughout service. Promote and sell spa/salon services including
retail offerings related to the Spa. Clean| maintain| and sterilize tools.
Maintain cleanliness of workstation and/or treatment room throughout shift|
dispose of trash and dirty linens| and secure supplies and equipment at the
end of each shift. Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behavior by following Marriott International
standard operating procedures for Inappropriate conduct for guests and
therapists| leading up to and including stopping a treatment or service and
informing supervisor/manager. Maintain current skills and licensure in service
area as per regional requirements.Report accidents| injuries| and unsafe work
conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; make sure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others. Stand| sit| or walk for an extended period of time; grasp| turn|
and manipulate objects of varying size and weight. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Grasp| turn| and manipulate objects of varying size and weight|
requiring fine motor skills and hand-eye coordination. Perform other
reasonable job duties as requested by Supervisors.

_

Guest Service Agent – Pools and Recreation – Marina bay Hotel – Singapore

APPLY HERE

Guest Service Agent – Pools and Recreation
Apply now Job no: 493982
Work type: Full-Time
Location: Marina Bay Sands
Categories: Skypark
_JOB SCOPE_
Required to be stationed at the Skypark pool gantry to ensure hotel policy of one keycard per guest.
Welcome and direct hotel guests/ visitors entering the Infinity Pool.
Ensures that the Infinity Pool is kept clean and well-maintained.
Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the Infinity Pool
Be able to lead tours and be conversant during the tours about local points of interest and attractions.
Process guest’s requests and in the event- if the request is not directly related to his/her area of capacity- the request must be owned and forwarded to the appropriate department

Perform activities based on Service Quality Review standards e.g. guests’ keycard policy- towels collection and pool policie

Works closely with Pools & Recreation Management team and other related departments to ensure guests’ requests are followed through

Be conversant with closure operations process during inclement weather conditions.
Perform any other duties and responsibilities as and when assigned by Management.
Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures.
Monitor activities in the Infinity Pool and report any suspicious characters- items or/and activities to the Manager.
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow- thus ensuring seamless guest experiences.
Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
Perform administrative duties as requested such as filing of reports.
Contribute ideas to improving the operations of Pools & Recreation.

_JOB REQUIREMENTS_

Minimum GCE ‘N’ or ‘O’ Levels.
Prior customer service experience in the same capacity is an advantage.
Excellent guest relations and communication skills.
Candidates must have a good command of spoken and written English is essential.
Fluent in English and any additional languages is an added advantage.
Pays attention to details and have strong customer service skills.
Able to speak in front of groups.
Able to work with minimum supervision.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work shifts
Well groomed and professional disposition.