Reservations Agent – The Westin Singapore

APPLY HERE

Job Number 19000O41
Job Category Reservations
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

In Room Dining Server – The St. Regis Singapore

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Job Number 19000B2B
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Reservations – ERS Executive – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19089242
Job Category Reservations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Duty Manager – Courtyard Singapore Novena

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Job Number 19076351
Job Category Rooms and Guest Services Operations
Location Courtyard Singapore Novena| 99 Irrawaddy Road Novena| Singapore|
Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property
management in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed
(grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly
from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all
invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and
rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and
monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement
action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Keeps employees informed regarding new operational procedures| standards| or
programs.

• Assists supervisors in handling employee performance issues (e.g.|
performance reviews| counseling| and recommendations).

• Ensures all employees have complete knowledge of emergency procedures.

• Encourages employee relations through gifts| parties| outings.

• Creates incentives that will promote better service and profit for the
property.

• Assists operations manager in processing employee payroll weekly.

_

Rooms Attendant – The Westin Singapore

APPLY HERE

Job Number 1800392I
Job Category Housekeeping & Laundry
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Rooms Controller – The Westin Singapore

APPLY HERE

Job Number 19000YH1
Job Category Rooms and Guest Services Operations
Location The Westin Singapore| 12 Marina View| Singapore| Singapore|
Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

In-Room Dining – Server – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19074230
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

In-Room Dining – Server – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19001A8T
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

In-Room Dining – Captain – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 190015KS
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Manager – W Singapore – Sentosa Cove

APPLY HERE

Job Number 190017KE
Job Category Reservations
Location W Singapore – Sentosa Cove| Lot 1412N Muklim 32| Singapore|
Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations Sales staff. Actively up-sells each business opportunity to
maximize revenue opportunity. Achieves personal and team related revenue
goals. Responsible for driving customer loyalty by delivering service
excellence throughout each customer experience. Provides service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; no work experience required.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing| guest services| front desk| or related
professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property
revenue goals.

• Understands the overall market| including competitors| strengths and
weaknesses| economic trends| supply and demand etc. and knows how to sell
against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Monitors same day selling procedures to maximize room revenue and control
property occupancy.

• Gains understanding of the property|s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that
are outside parameters of the Event Booking Center.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Assists in monitoring group reservation forecast data.

• Coordinates with sales and Convention Services to process rooming lists and
reservation cards

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking
systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are
applied to reservations.

• Manages wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Providing Exceptional Customer Service

• Supports customer loyalty and property|s brand standards by delivering
service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics
of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Sets a positive example for guest relations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification
procedures.

Managing and Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Develops| implements and maintains a departmental orientation program for
employees to receive the appropriate new hire training to successfully perform
their job.

• Utilizes all available on the job training tools for employees.

• Creates monthly labor scheduling for team.

Additional Responsibilities

• Utilizes applicable intranet for resources and information.

• Creates contracts as required.

_