Marketing Communications Manager – Le Meridien Singapore

APPLY HERE

Job Number 19174336
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Sales & Marketing| this role promotes on-brand
messaging to customers through traditional| digital| and social media channels
all with the goal of enhancing the image of the hotel. This role helps build
direct marketing plans| targeted campaigns| and activated channels to the end
of driving consumer awareness and preference| increasing market share| and
building broader portfolio and brand awareness. This role focuses on
showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Sales & Marketing| and
cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Sales & Marketing to create marketing plan aligned
to hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Reservations – ERS Executive – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19174312
Job Category Reservations
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all guests according
to company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Event Sales Manager – Weddings / Catering – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19175103
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Event Sales Manager is responsible for contracting and closing local
catering| weddings and social business and ensuring that business is turned
over properly and in a timely fashion for quality service delivery. The
position is responsible for achieving catering revenue goals by actively up-
selling each business opportunity to maximize revenue. The incumbent
implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local weddings and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering/weddings opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Digital Marketing – Assistant Manager/ Executive – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19174944
Job Category Sales and Marketing
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

This role will be responsible for planning| activating and tracking the
effectiveness of the hotel’s digital marketing campaigns| in addition to
managing the hotel’s online reputation via social review sites| and leading
the hotel’s social media strategy.

CANDIDATE PROFILE

Minimum 3 to 4 years of digital marketing and/or social media experience

Travel| hospitality or luxury goods background preferred

Proficiency in Microsoft Office| Adobe Photoshop| Abobe Lightroom| Video Editing software

Keen interest in photography and in creating social content and videos

Creative and well versed in various social media platforms

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Marketing Communication Executive – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 19174396
Job Category Sales and Marketing
Location Singapore Marriott Tang Plaza Hotel| 320 Orchard Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

To support the strategic function of Marketing Communications Department|
facilitate the smooth execution of the responsibilities of its members and to
assist in the promotions and publicity of the hotel. Promote awareness of
Singapore Marriott Tang Plaza Hotel’s brand image internally and externally|
while ensuring consistent and accurate message for the hotel. Assist in the
execution of integrated marketing plans and the development of collaterals|
such as posters| price list posters| brochures| tentcards| EDMs etc within
brand standards. Assist in media activities conducted in the hotel. Organise
and attend media/blogger tastings and writing of press releases

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Ensure adherence to quality expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Assistant Marketing Communications Manager – Le Meridien Singapore

APPLY HERE

Job Number 19174339
Job Category Sales and Marketing
Location Le Meridien Singapore| Sentosa| 23 Beach Road| Singapore|
Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The Assistant Marketing and Communications Manager is part of an important
team that creates and executes property-level communications to our customers.
Under the leadership of the Director of Sales & Marketing| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Assistant Marketing and
Communication Managers liaise and build deep partnerships with their regional
eCommerce and Marketing teams to verify all local| social| and digital
marketing efforts are effectively integrated with the selling efforts for the
organization. This role also gets to do a little bit of everything| from
balancing traditional and digital marketing and eCommerce activities to
contributing to public relations (PR) activities for the hotel. Success is
measured by how well they help drive the sales and revenue strategy of the
property| social media engagement and also by how effectively leveraged the
resources around them are to create truly compelling marketing and
communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Sales & Marketing| and
cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Sales & Marketing to create marketing plan aligned
to hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Food and Beverage Sales Executive – The St. Regis Singapore

APPLY HERE

Job Number 19177113
Job Category Sales and Marketing
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Sales Manager (Leisure) – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19176389
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Account Executive- Services Sales – DELL – Singapore

APPLY HERE


Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as an Account Executive- Services Sales in
Singapore.
At Dell- we`re proud to be known globally for the ground-breaking innovation
and quality of our services. Services Sales is all about connecting customers
in a defined geography or market with our service offerings and making direct
sales. Our field-based team identifies- develops and successfully closes
business opportunities. Their remit spans the full breadth of Dell`s divers

services portfolio: professional services- consulting products and outsourcin

services. Active around the world- they help clients to unlock the potentia

of next-generation services.

Key Responsibilities

Expert knowledge of the breadth of services offerings
Manages highly complex and strategic named accounts
Targets- gains access to and manages relationships with C level executives
Leads through the entire process and delegate tasks to senior professionals
Identifies high-value or strategically important opportunities
Coaches and mentors junior professional staff

Essential Requirements

Able to assesses and allocate out high value and strategically important potential sales opportunities and develop value proposition
Capable of developing advanced product solutions for key customers
Expert presentation and negotiation skills with significant experience
Ability to develop long-term strategic and executive level relationships that shape the long term performance of the business
Advanced negotiation skills
Able to act as a coach and mentor where required
Requires 12+ years of field sales experience

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re keen to persuade clients to embrace services that can have a
transformative impact- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Global-Services Outside-Sales Sales Job ID: R049825

Director of Sales & Marketing – JW Marriott Hotel Singapore South Beach

APPLY HERE

Job Number 19169716
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_