## Senior Advisor- Customer/Technical Training
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Senior Advisor- Customer/Technical
Training on our team in Singapore.
Dell harnesses the power of technology to drive human progress. But
ultimately- it`s people who choose how our products will be used. That`s why
our Customer Technical Training team has such a vital role to play. The
design and deliver all kinds of training courses – from lectures to la
exercises – for the benefit of internal and external customers. Workin
closely with colleagues- tech experts- partners and customers- they shap
curriculum content to suit diverse needs. Everything they do is abou
unlocking ways to get the best from our technology.
The Dell-EDB Corporate University PMO will be responsible for DELL
Technologies` regional direct and channel training actions to achieve the
objective of training 1000 users across Singapore by 2021. This will be done
across 3 initiatives: 1. Outreach Program on Driving Awareness of Digital &
Security Transformation for Medium Enterprise embarking on the Digital
Journey. Internship – Digital Cadet. Expanding on Education Alliance
The successful candidate will have successfully managed a training division-
have experience with implementing education programs- hiring and managing a
team- working with multiple parties within the government and partner as well
as internal organization.
Primary activities will include developing and managing managing our training
resale and delivery partners Singapore across Dell group of companies to
achieve the vision of training 1000 participants by 2021 together with IMDA
digital transformation vision. This role will work closely with other DELL
Technologies| regional leads across Pivotal- VMWare and RSA. The Dell-EDB
Corporate University PMO will have to work with DELL Technologies| Operations
team- as well as the curriculum and certification teams- to drive the Dell-EDB
Corporate University program and be familiar with the necessary processes.
The role works closely with the DELL Technologies| sales and marketing teams
to provide sales support as needed- and to identify and sell through to the
1000 users across students in academia- student internships and mid career
This position will frequently serve as the first contact point for Partners-
Customers and Internal Staff (Sales- Finance- Marketing- Business Development-
Curriculum Development…etc.) seeking information- guidance- and clarification
on regional DELL Technologies| training offerings and programs.
Including- but not limited to:
### .Developing Dell-EDB Corporate University in Singapore
### .Authorized Training Partner Recruitment and Management in line with the
2021 vision across Dell Tech Companies
### .Monitor- report upon and manage training metrics
### .Contract Negotiation
### .Provide sales support by conducting customer meetings- presenting
training offerings- building training plans and scoping custom courses.
### .Manage Regional Partner Schedule- Sales- Certifications- and Program
### .Recruit Universities to join Dell-EDB Corporate University program- and
foster those relationships
### .Create and implement- in conjunction with Dell Technologies| marketing
team- campaigns designed to drive education sales.
.More than 8 years of successful prior management of Training department
### .Experience working with a geographically dispersed- technically astute
team- preferably experience working within the Dell Tech Edu family
### .Successful experience implementing and driving revenue-generating
### .Partner Management experience; with history of growing channel revenues
(Delivery and Resell)
### .Comfortable talking to partners and customers about Training solutions-
and positioning the value of training in enterprise software deals.
### .Team oriented- but self-motivated- with the ability to work remotely and
### .Experience using spreadsheets- creating reports and presentations
### .Ability to prioritize and improvise (within departmental and company
### .Experience in interfacing with relevant Govt agencies in obtaining CITREP
### .Bachelor|s Degree and 5 years of relevant experience is required.
### .Knowledge of Pivotal- VMWare- Dell Tech Education solutions
### .Salesforce.com experience
### .eLearning/OnDemand Training experience
### .Learning Management System experience
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you can deliver world-class training that focuses on ground-breaking
technology- this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Family: Product-Services Job ID: R034603