Job Number 190016MM
Job Category Human Resources
Location JW Marriott Hotel Singapore South Beach| 30 Beach Road|
Singapore| Singapore| Singapore
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Communications and Relations
Welcome and acknowledge each and every guest/associate with a smile| eye contact| and a friendly verbal greeting| using the guest|s / associate’s name when possible.
Respond to questions| requests and concerns from associate and management regarding company and Human Resources programs| policies and guidelines
Inform Human Resources management of issues related to associate relations
Assist and support management and the leadership team with handling and resolving Human Recourses issues.
Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.
Talk with and listen to other associate to effectively exchange information.
Speak to guests/associate and co-workers using clear| appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Provide assistance to coworkers| ensuring they understand their tasks.
Assist in monitoring/tracking associate relations issues including resolution and follow-up of issues.
Disseminate information to associate related to employer-employee relations| employee activities| and personnel policies and programs.
Observe and monitor associate and manager activities to ensure compliance with company policies and procedures.
Recruitment – Programs and Strategies
Monitor all hiring and recruitment processes for compliance with all local| state| and federal laws and company policies and standards.
Hiring – Applications
Assist associate with internal and external transfer requests and procedures
Monitor and assist managers/supervisors with hiring processes and issues.
Coordinate and conduct applicant screens| reference checks in accordance with company procedures.
Maintain applicant flow| orientation and transfer request logs.
Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment or when signing off the offer letter.
Create and maintain new hire files and enter them into the Timesoft system and into the Peoplesoft system in MGS for those banded staff
Create new associate personnel file
Assist with orientation of new associate
Support processing and maintenance of payroll records in accordance with policies and procedures| as necessary.
Review employee files (e.g.| associate reviews| disciplinary actions) and communicate discrepancies to management.
Assist in administrating the yearly LPA (Leadership Performance Acceleration) review as well as confirmation review
Maintain confidentiality and security of associate and property records| files| and information.
Ensure accurate maintenance of all associate records and files (e.g.| interview documents| reference checks| Drug Free Workplace Policy (DFWP)| applicant self-identification forms| department orientation check list).
Create and prepare office correspondence as well as letters as per Associate’s request
Create and maintain filing systems
Generate Human Resources data reports as required or as requested
Serve as Human Resources subject matter expert and participate on project teams.
Human Resources Programs
Assist in logistics| administration| and scheduling of annual associate surveys (AES – Associate Engagement Survey)
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Policies and Procedures
Protect the privacy and security of guests/associate and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Ensure uniform| nametags and personal appearance are clean| hygienic| professional and in compliance wityh company policies and procedures.
Perform other reasonable job duties as requested by Supervisors/Superiors
Assist management in screening resumes| conducting interviews and selecting new hourly hires using selection tools and systems.
Ensure that all level of associate (casual labour or full time) are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.
Serve as associate| first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
Assist management in preparing payroll of associate (e.g.| ensure accuracy| adjustments| and distribution).
Assist management in determining and administering appropriate disciplinary action for associate.
Working with Others
Support all co-workers and associate and treat them with dignity and respect.
Handle sensitive issues with associate and/or guests with tact| respect| diplomacy| and confidentiality.
Actively listen to and consider the concerns of other associate| responding appropriately and effectively.
Develop and maintain positive and productive working relationships with other associate and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Enter and locate work-related information using computers and/or point of sale systems.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.