Customer Service Officer / Concierge (Orchard) – CBRE – Singapore

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Customer Service Officer / Concierge (Orchard)
Singapore – Singapore
Ref#: 19000206
Date published: 3-Apr-2019
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At CBRE- our people enjoy the flexibility of working in a global real estate
and property services organisation with tremendous scale. Every day you are
empowered to be better and this is achieved through the platform and resources
you have access to and the ability to work in an inclusive and collaborative
environment where you will be challenged to grow and be your best every day.
We are looking for a concierge / customer service professional to be the first
point of contact for all incoming guests / visitors.

Key responsibilities:

Provide professional and friendly point of contact at the Reception Desk
Greet and assist visitors and guests including attending to queries
Acting as the interface between the client / visitor stakeholders and internal management staff.
To liaise with the client personnel to manage security access requests
Provide support on adhoc building management issues when required or directed by the Manager / Landlords / Tenants.
Manages recurring facility service vendors to ensure service levels consistent with the scope of work.
Foster and maintain positive working relationships with clients- client sub-contractors- suppliers and consultants.
To assist with mall promotion and A&P activities.

Qualifications and skills

At least 2 years of Customer Service- Concierge or facilities experience
Strong decision making skills
A quality and continuous improvement focus
Strong Communications and interpersonal skills
A common sense approach and initiative when resolving issues.