Job Description – Housekeeping Coordinator (RTP00850)Employee Status:
Hotel Overview: The Fairmont Singapore & Swissôtel The Stamford are ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts.
We offer 769 and 1261 luxurious guestrooms and suites respectively- as well as a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
award-winning service teams.
The housekeeping co-ordinator answers telephone calls and attends to all requests.
She/He maintains the housekeeping co-ordinator`s office activities and all its function.
She/He helps the Assistant Manager in issuing out keys and work assignment to the colleagues and handles lost & found in accordance with the policies and standards set out by the Hotel.
Summary of Responsibilities: Reporting to the Assistant Managers- responsibilities and essential job functions include but are not limited to the following: COMMUNICATION BETWEEN DEPARTMENTS AND GUESTS Ensure efficient and effective clear communication within the Housekeeping Department- Front Office- Engineering- Royal Service and all other departmentsAnswer all telephone calls within 3 rings and do all necessary follow up- with usage of correct telephone verbiage as set by the HotelRecord all telephone calls and its details in the housekeeping coordinator`s log book or input into Royal Service to ensure proper follow upUse guest names during the process of conversation with guest
COORDINATE GUEST PREFERENCES AND REQUESTS WITH THE TEAM Be familiar with the computer systems such as OPERA and Swiss/Royal Service.Keep proper records of guest loan items (eg. Extra chairs- foam pillows)- and update traces in OPERA to track items movement and usageCommunicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely mannerSupervise and ensure that house and room attendants are carrying out all guest requests in a timely mannerMonitor room statuses to ensure clean rooms are available for arrival guests
OVERSEE ISSUANCE AND ACCOUNTABILITY FOR DEPARTMENTAL KEYS AND COMMUNICATION EQUIPMENT Be responsible for the safety and security of all the departmental keys- mobi-talks- and iPhones.Take proper inventory of keys- mobi-talk- and iPhones for the department and highlight loss to Assistant Manager immediately. Assist in preparing keys- mobiles or papers to colleagues if need arise.
POINT OF CONTACT FOR LOST AND FOUND ITEMS OF COLLEAGUES AND GUESTS Answers all lost & found queries in a timely manner and follow up accordinglyRecord all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensationEnsure the security and maintenance of the lost & found room by not allowing unauthorised entries- with regular clean up and disposal of items after its validity periods INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency proceduresParticipate in departmental leadership activities as a member of the teamMaintain levels of confidentiality and discretion for guestsCarry out any other duties as and when assigned by the Management of the Hotel and department
Minimum GCE ‘O` level Education Able to read- write- and communicate in English- other languages is an added advantageComputer skills including Microsoft Office will be an advantage Use/knowledge of PMS e.g. OPERA
Technical skills for Housekeeping including use of the iPhone for eHousekeepingSupervisory and leadership skills – collaborative- enabling- and entrepreneurialInterpersonal skills well developed with guests- employees- management Able to solve problem/make decision independently within scopeAttention to detail guest requests and preferenceAble to work independently- reliable- self-directed
Rotating / Shift WorkTravel:
01.Sep.2019- 4:59:00 AMJob Number: