A Waitress (Executive Lounge) comforts executive Guests throughout their stay
at the hotel by responding efficiently to their enquiries and advising them of
the amenities and benefits offered by the hotel.
What will I be doing?
A Waitress (Executive Lounge) will comfort executive Guests throughout their
stay at the hotel by responding efficiently to their enquiries and offering
advice and information as requested. An Executive Lounge Host contributes to
the first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standard
Stay current with all hotel services as well as VIP requests and special event
Demonstrate a knowledge of external locations| attractions and landmarks in the vicinit
Project a professional manner with an emphasis on hospitality and Guest servic
Comply with Hotel security| fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Waitresses serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:
Previous Front Office experience in the hotel| leisure or retail sector
Calm| efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Previous experience in Executive Lounge in a hotel environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!